Customer Ratings & Reviews
- Model:
- WF45B6300AC
- SKU:
- 6491516
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.
This summary was generated by AI based on customer reviews.
I would not recommend this machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this machine 3 months.It worked very well until v it leaked from the bottom and flooded my laundry room. Service could not get the parts to fix it. After hours on the phone Samsung authorized an exchange for a new machine.
No, I would not recommend this to a friendGreat washer, awful installation service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to start off by saying that this rating gets knocked down a star only because of the sheer issue we had for the delivery and installation process. The washer itself is a newer model than the one we had. It lasted us just about 8 years . This one is a bit bigger and is much faster with some newer features that makes our clothes feeling much more fresh. That is the steam feature. What's nice is that you have the option to download new features to clean also. The delivery and installation was a nightmare. They cancelled on us the last minute and made us wait a week before we could get a new date. Customer service in the home and delivery department was absolutely no help and made the entire exchange very cumbersome and difficult for our household. When they finally came they didn't install properly. After the first use, the hose popped out of the spout and spilled a large amount of water all over the floor. After the cleanup we called general customer service and they were nice enough to give us compensation which did help. I will say though the best bet is to just have BestBuy deliver and have your plumber that you use install for you
I would recommend this to a friend- Pros mentioned:Ease of use
Love this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. It fits perfect where I wanted it and it looks great. It is so easy to work and it washes everything very well. I love the spinning cycle. My clothes are almost dry by the time everything is done. The price was the best part. Very reasonable.
I would recommend this to a friend Samsung customer service is terrible.Avoid Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung customer service is terrible. Avoid Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeffrey,
We understand your disappointment with not having the best customer service experience. Let us help you with your washer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147888823) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Running machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this washer and it’s is the worst Washing machine in the world every time you try to wash when it start to rinse It started running all over the place I have to try to Make it stop no it Mess up my wall I hate it so so much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing some concerns with your Samsung Washer shaking when it reaches the spin cycle and know that can be very disappointing. I would like to provide you with some helpful information to ensure your re getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
If you need any further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143661764. We thank you for being a part of our Samsung family. ^Brad
Flood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them install it upstairs and next thing you know it’s completely flooded
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Carolann G,
We know how frustrating it is to have a washer that is leaking. We are here to help you.
I have shared a link below for the steps if the Samsung washing machine is leaking. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001007/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147454193, which will help our team pull up your information.
^Rainly
Broken washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the washer and the first time I tried using it, it wouldn’t even turn on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer not turning on. We understand it is important to have a working washer, especially if we are doing our laundry between busy schedules. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Washing machine power issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45B6300AC/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144775141
Thank you for choosing Samsung. Have a great day.
-Trisha-
This washer wrinkles everything you wash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is absolutely the worst one I have ever owned. I would rather have my mother's old ringer washer than this one.
No, I would not recommend this to a friendSounds like it is clearing for take off
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it sounds like it is clearing for take off I have only had it for a week and have done 5 loads in it. So calling today to get them on it this is horrible for the amount of money I paid over it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Amyb882002,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144568863
Thank you for choosing Samsung.
^Ross
At Your Own Risk!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough water maybr an inch on the bottom most clothes were dry while washing. Returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott1969,
Thank you for choosing Samsung for your laundry needs. We understand that you are disappointed and sorry that you no longer have the product.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Samsung Washer is Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told NOT to buy this washer and I didn't listen. I had it for only 4 months and it's not working properly. you hear the sound but it doesn't move.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are happy to receive a review from a client like you, NadejaB.
Whether the washer tub is not spinning, kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same.
You can check the troubleshooting guide about the washer does not drain or spin on the model's user manual link below on page 50.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
Also, I have shared helpful links below.
Samsung washing machine won't spin or stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
You can watch the video link about what to do when your washing machine doesn't spin.
https://www.youtube.com/watch?v=0D13Fhc07hQ
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145647480, which will help our team pull up your information.
^Rainly
Samsung front loader
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine does not wash clothes well clothes come out dingy not enough water in machine to wash properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with the performance from your Samsung Washer. I would love the opportunity to provide you with information on the best practices for the best results. See link below:
https://www.samsung.com/us/support/answer/ANS00084866/
Thank you for choosing Samsung. ^Brad
Trash
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer looks good but it is trash. When I wash clothes they still seem dirty after the wash is complete. I find myself washing one load twice. ( Also this same with a small load)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as the clothes are still dirty after the wash is complete and you have to wash one load twice. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01108627/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00031847/ on how to use detergent in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144413416.
-Noraina
Damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ordered a matching washer and dryer for my sons new house. Dryer delivered damaged and told it will take 7 weeks to replace. Totally unacceptable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap!!! Beware! Don’t waste your money or destroy your home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DanielO,
We can feel the dissatisfaction you have with this washer. We are here to assist you in any way possible.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147266729), to help our team pull up your information.
Have a great day!
^Rodel
Crappie washing machine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't even deserve that...after 15 months not only did the bearings go but they no longer make the replacement parts and now I need a whole new machine. Bestbuy you owe me $700...
No, I would not recommend this to a friendBuy Another Washer:
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I purchased this product. Leaks water every time the door is opened and requires way too much everyday maintenance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. We welcome you to our family and thank you for choosing Samsung. ^Brad
Garbage washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plz don’t buy this Samsung garbage mine breaks in jus less then 2 years plus worst customer service by Samsung I’ll never buy any Samsung products anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Umer,
Thank you for your review. We are here to help with concerns about the washer.
It would be awesome if you could give us just a few more details about the washer and how it isn't working for you.
Since we have limited information about the washer at this point, I have shared a Samsung link that may help with your concerns with the washer (General Troubleshooting).
https://www.samsung.com/us/support/search/?query=washer&referrerPageUrl=https://www.samsung.com/us/support/
Should more assistance be needed, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144945048 and it will help our team pull up your information.
Leo
Breaks down after 2 years- beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spinner stopped working after 2 years of use Do not buy as this is not a durable washing machine I had my previous samsung washing machine for a decade
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi reviewer,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the Samsung washer won't spin. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend clicking the link below for basic troubleshooting steps.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
or
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
You may use this link for additional troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00049011/
You may want to check this link for reference to avoid future repairs:
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144190825
Thank you for choosing Samsung. Have a great day.
-Trisha-
WORSE CUSTOMER SERVICE EXPERIENCE EVER!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation nightmare. Bestbuy needs to hire better installer and train how to do better customer service what a joke! going to Home Depot to give them my business.
No, I would not recommend this to a friend