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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 4,878 reviews
  • Rated 4 out of 5 stars

    Great purchase if it is on sale.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer machine on sale. When looking at the face plate and the top, I can see that the space in between the two piece is not constant. But other than that, it has been working great and it is very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer it works great for me. No problems at all

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could tell you one thing it's DO NOT BUY THIS WASHING MACHINE. This washer started to get loud within about one year, second year clothes started seeming like they weren't clean. A few nights ago the drum detached and the washer almost tore my plug outlet out of the wall. My appliance repair guy who is very honest said the parts to Samsung washers are so expensive it's not worth it to fix it. I'm currently waiting on a GE washer to be delivered so they can haul this trash out of my house. I will never buy Samsung again, oh and don't fall for Best Buy Total tech. Unless you renew it every year for $200 they won't help you. Total scam.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MarisaP, thank you for choosing Samsung for your washer needs. We are saddened to hear you purchased a different brand,
      as this washer caused you many issues like noise and clothes not being cleaned. We look forward to working with you in the future.
      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1148722640) to help our team gather your information.

      Have a great day.

      ^Charles Samsung

  • Rated 4 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine locked up in a rinse cycle I don’t know if I did something wrong I unplugged it and it reset, so far everything seems fine other than that. I haven’t tried all the functions but 2 hours run time for heavy load seems a bit excessive.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer for me works for me. Good price for quality

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    thumbs up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quiet machine.. bessssssssssssssssssssssssssssssst

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend getting! It’s amazing and has made a huge difference to how my clothes come out! My whites look amazing! Just overall I love this washer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the washing machine for over a month and I am happy with it. I did online purchase and was easy. The installation was on time and quick. Overall, the experience was good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front load washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having this, my other was very loud when it was washing, so I couldn’t actually wash and go to sleep at night. And not put a load in not waking up with the noise of the washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so in Love with my new washer. It cleans so well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A winner all around

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set has really been a show stopper at my house. I've been using the super speed wash cycle all the time also - life saver for a big family. Just a stunning design with great value for the amazing features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wash machine is perfect for our necessities. It is work excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced a 10-year-old Samsung Washing Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this washing machine to replace our last one which was also a Samsung and had lasted more than 10 years! This has all the bells and whistles that we need and most importantly it gets our clothes cleaned very quietly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    mediocre and breaks easily

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had great results with this washer and even worse results with getting samsung customer service to help. I would prefer a different brand of washing machine next time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Champagne Lady

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked all over this town for a champagne samsung washer & dryer. the woman I spoke was very helpful I love me new set and the installers were great too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thoroughly washer your clothes. Has a self cleaning feature and it lets you know when it needs to be run. Excellent priduct. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New set New home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this matching set for my new home and I love them I was skeptical about a front loader but I quickly was put at ease when they got delivered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Love

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washer!! The specifications list that the drain and fill hoses are not included, however the drain hose is. For anyone looking to purchase this washer in the future, you will need to also purchase fill hoses separately. Enjoy‼️

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WORST SHOPPING EXPERIENCE EVER!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was hands down the worst shopping g experience ever and my recommendation would be to avoid the Bridgeton Best Buy Outlet at all costs. We picked the open box item in the show room and paid for delivery. At the first delivery attempt, the store had mistagged the item and tried delivering a stove/range instead of the washer. The store manager took 0 accountability and tried to blame the delivery drivers. When the second delivery was attempted, the washer the tried to deliver was substantially more damaged than the one we picked out on the floor l, and (more importantly) was missing some of the minor damage we had been ok with. It was a complete bait and switch and again the store manager took zero accountability and was incredibly condescending to me and my wife. On top of that, it took days to process the refund because there was no way for them to start the refund until the refused delivery was closed out at the end of the day. Hands down, this was my single worst retail experience ever.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, quiet and does the job well, time will tell about longevity, no regrets so far.

    I would recommend this to a friend