Customer Ratings & Reviews

This purchase was a replacement for the exact same model that had to be replaced (repair too expensive) after only 4.5 years of normal household use (only 2 adults; so not a lotta use and certainly not heavy use). The reason I could not select another model is when we bought the washer and dryer - we purchased pedestals for each. This is the only model that would fit the pedestal. If I did not have the pedestal - I would have bought LG…

Very happy with this product it is just what I needed. The wash is perfect and the clothes come out clean.

I recommended this to my wife’s friends and we are going to Best Buy right now to buy one.

Such a quiet washer, even when spinning large bulky or unevenly balanced loads. Lots of settings available. Installation service was great. Mac

Purchased this washer 2.5 years ago and it leaks water inside the washer drum. The clean water does not stop flowing. Once it gets about a quarter full then the washer automatically drains the water. Best Buy customer service and Samsung customer is not willing to cooperate with fixing the machine unless I pay $120 for them to come look at it plus parts and labor. Estimate of $250-$350. Also this unit runs pretty loud while it is washing. On the positive note, it does look really nice.

Replacement for my ‘08 Samsung washer. This model is a bit louder, but does the job. I’m counting on the bearings holding up longer than the last model. Fortunately, the dryer works fine

Excellent customer service. I’m very pleased with my product and the service.

All runs well except the door does not close and stays ajar a couple of inches open. It does not bother me much since the washer/dryer stack is in the closet and keeping the door ajar circulates air inside the washer reducing mold buildup.

My purchase was recent on February 9, 2024 and so far it has worked very well but I do not give it all the stars because I have felt in some washes that it makes noise. I still do not know if it is because I had a small load of clothes or if it is some damage because they I remember that it is very new but it has only happened to me once. I still have to wait a while longer

Good capacity, quieter and energy efficient.. Delivery and install from BB was uncomplicated and quick

Excelent purchase for me, I would recomend this washer to anyone who asked thank you

I love this washer! I can program it using the smart things app to monitor water usage, maintenance, etc.

Overall these are good machines! I haven't noticed any major snagging (my last stackable LG units snagged my clothes a ton) or issues however, the pause button does not unlock the door very quickly for you to add items in that you may have forgotten and I hate that. Why have a pause button? overall, the settings are not as customizable as the water temp / time / dry level selections make it seem. Many of them do not allow you to adjust them, so I use manual settings which means I often dry things much longer than they need to be dried because the sensor is not enabled for manual dry settings.

Our set is 3 yrs old and washer sounds like a plane taking off when it spins. Cant fix it, not cost effective. Only solution is buy new one. 3 yrs???? For that price? I figured it would go for at least 10-15 years. We are a family of 2, has not been abused. Not sure i want to buy Samsung again.

Forced to buy a new washer because my last washer, a GE, only lasted a little over a year and a half. Appliances these days are junk.

Excellent service, great customer service I got everything I needed at a affordable price.

its a nice washer!! Worth buying. The washing cycles are smooth & quiet. Lets you know when its ready

The delivery team refused to carry the washer and dryer to the basement, which is only one floor down. They claimed that the stair left railw is an obsticle for them to carry it, although the rails are not higher than mid leg level. The best buy delivery policy includes delivering the appliances to the room. However the delivery team dropped the washer and drier in my living room and left. They also called the best buy customer service who only listened to them and not to me (the customer). Their answer is to "hire somone to carry it to the basement". I regret buying appliances from best buy. And do not recommend to anyones.

Bought this washer on sale from Best Buy. One of the best purchases yet.

Just bought this washer and it shakes very badly during the spin cycle and is not quiet. Definitely Need something to keep it in place if you have an open laundry room. It washes great, didn’t expect the spin cycle. hopefully it doesn’t break due to the shaking.