Customer Ratings & Reviews

We’re going on 15 years with ours and have never had any issues. I wouldn’t buy anything else!!!

Good product. Shopping for the item in store with the employee was a good experience.

Very happy with the washing machine! Would definitely recommend

Connected devices allow notifications leading to greater efficiency without forgetting ongoing tasks.

We bought this washer in 2017. It was noisy but cleaned well and was much better about resisting mold on the gasket than our previous Kenmore front load. It lasted just 4 years. Today we found our it has bad bearings ($1200 repair). Tech said he sees this pretty often. FOUR years!

Love this washer! Cleans well and looks perfect in our space.

I’m very happy with my washing machine so far it’s a good choice

great item! fast pickup too. great price for this item.

The clothes are definitely cleaner. The controls are too complicated for my husband to understand. He was able the use the old washing machine.

We are just replacing the same thing that just broke. A little annoyed by how quickly it stopped working, but was used a ton.

This washer, was exactly what I ordered. I ordered it as a gift.

Love the idea of the stackable washer and dryer to save on space in the in-law house

Love it great design and control cycle choices are great.

Awesome brand and service installation from Best Buy!!!!

The 5 stars tricked me into a purchase. I was upgrading some ancient GE washer/dryers and this looked amazing. 2 years later the washer is leaking water from the front (gasket torn), and a few months after that we got drain pump problems. Estimate to fix $575!! Check Reddit for Samsung washer leaks and also google samsung error code SC. Lots of problems for lots of people. If you only need a washer/dryer for a year to sell a home, Samsung looks great... otherwise it's a waste of money. If you do go ahead and get one, get an extended warranty. I did, but it's taking days to get service.

The last one lasted 4 1/2 years of every day use by 3 families

The Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash in White appeared promising at first, but after just two months of ownership, I experienced a catastrophic failure. In this article, I will share my personal experience and highlight the flaws of this washer, providing insights for potential buyers. It is important to be aware of the downsides of any appliance before making a purchase decision. The internal washing machine barrel unexpectedly broke, resulting in the violent smashing of the casing and other components. The extent of the damage was shocking, rendering the washer completely unusable. To add to the surprise, a significant amount of black dust, unrelated to ash, was expelled from the bottom. Even the Samsung technician who examined the unit was taken aback by the severity of the damage. Upon inspection, it became clear that the entire drum had detached from the bolts meant to hold it together. This highlighted a significant flaw in the washer's design. The detachment of the drum from its securing bolts is not something one would expect from a reputable brand like Samsung. It raised concerns about the overall construction and reliability of the washer. Thankfully, we stopped using the washer in time, preventing a potentially worse situation. The catastrophic failure could have caused even more damage if we had continued using the appliance. The potential consequences were too distressing to contemplate, and we were fortunate to have avoided them. Despite its initial appeal, the Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer fell short in terms of durability and reliability. The sudden failure of the internal washing machine barrel after a mere two months of use was a massive disappointment. It revealed a lack of long-term reliability and raised questions about the overall build quality. One puzzling aspect of the failure was the expulsion of black dust from the bottom of the washer. This was unrelated to ash or any other external factor. The presence of this dust added to the confusion and frustration surrounding the incident. It also raised concerns about the potential health hazards associated with such emissions. In conclusion, my experience with the Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash was nothing short of a nightmare. After owning it for only two months, the washing machine barrel failed catastrophically, causing extensive damage to the internal components. The complete detachment of the drum from its securing bolts highlighted a significant flaw in its construction. The release of black dust and the potential for further damage had we continued using the washer only compounded our disappointment. For anyone considering the Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash, I strongly advise against it. The risk of a similar malfunction and subsequent destruction is too great. The lack of durability and the serious design flaw pose significant concerns for potential buyers. It is crucial to thoroughly research and consider alternative options to avoid experiencing the same issues I encountered.

We purchased 4 appliances at the same time. The stove was damaged, the stacking kit for the washer/dryer wasn't sent and literally all that was done was plug in the refrigerator. They wouldn't run the water line and the icemaker didn't come. I had to go pick up the icemaker and pay a plumber to run the line, they came back 4 times before we got all 4 appliances installed

great machine so far.. but the person who delivered and installed was wonderful!

Good product, easy use, good service from BestBuy.