Customer Ratings & Reviews
- Model:
- WF45B6300AC
- SKU:
- 6491516
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.
This summary was generated by AI based on customer reviews.
Great work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent job and quick installation very helpful as to how to use the new washer!!!
I would recommend this to a friendClean
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works efficiently quietly and a grea overall purchase
I would recommend this to a friendFaulty machine - needs major repair after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this machine just a little over 2 years ago for a family of 3 - so low usage and it needs new shock absorbers which will cost about half the price of a new machine. Called Samsung and the machine is not under warranty. Really? Clearly something is very wrong! I don't expect ot have to replace this price machine every 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SusanS, we understand how it feels if your washer shocks are broken. We want to speak to you directly to provide support and see what options we can do to help you sort this out.
I have also included more details about your warranty.
Washer warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=WF45B6300AP/US
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147746228) to help our team pull up your information.
Have a great day.
^Camille
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no problem with the washer, delivery service was something else (PHOOEY)
I would recommend this to a friendGets the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, had a few mechanical issues, glad I have the protection plan
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kim1,
Thank you for sharing your experience with your washer. Should you need any assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148692405) to help our team pull up your information when you message us.
Thank you.
-Kimberly
- Cons mentioned:Washer quality
Worse Washer ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrific experience. Bought this as an open box that was “good/satisfactory” and it didn’t work at all. Wouldn’t run water into the washer, tried a million ways to fix it but didn’t work at all. Makes me wonder if bestbuy even “tests” their open box products before putting them back out. So not only did my dad have to pick them up himself since delivery wasn’t an option. We now in the evening had to load them back up to return them to the store ourselves. So annoyed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this open box washer, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, you may refer to this link:
Washer water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-water-at-all
Have a great day.
Melardo
- Cons mentioned:Installation
Three weeks of Frustration.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has taken until 2/2/24 to get the washer installed. I spent excess money abtaining a plummer after 3 attempts to install the drain hose properly. If i had been told what needed to be done on the 1st installation. after calling Samsund and Bestbuy many times and paying a plummer to come out 3 times with final results. This is my last purchase from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
Your feedback will help us keep on improving our goods and customer experience, as this differs from the experience we want for our customers.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Good thing I bought the warranty!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great on cleaning clothes. 2 years and it broke down. Good thing I bought the warranty.
No, I would not recommend this to a friendPurchaser
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is performs poorly. Drum shakes terrible as if it’s about to fall through the bottom
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MamaB,
We acknowledge the time you took to share your review of your Samsung washer.
If excessive movement occurs during a wash cycle, it may indicate that the washer is not level, the load is unbalanced, or the unit needs to be stabilized. Adjusting the washer’s placement, ensuring load distribution, and verifying that all feet are firmly on the ground can help reduce vibration.
You can explore the full guide here:
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Please keep this reference number for your records: 1152284505. Feel free to reach us through the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
We appreciate hearing from you, and Samsung truly values your business.
Christian
Samsung Care
Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first washer we received. It had a major water leak the first time we turned it on. We waited a week for it to be replaced. Seems o.k. now.
I would recommend this to a friendVery strong regret
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer/dryer set in 2021 and have had to do so many repairs. Ive already had to repace the washer once in 2022 and repair the dryer twice. As of today, both machines are broken and I’m finally just replacing both appliances. I won’t buy another Samsung washer or dryer again. There’s also mold growing on the door of the washer even though I use the self clean cycle and wipe down the rubber barriers after use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ayan,
We understand your disappointment with your broken washer. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your washer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147958747) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Ease of use
Samsung front load washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use but definitely needs the pedistal
I would recommend this to a friend Stay away from Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in Dec 2021 after seeing the reviews and they offered some discount. Minimum use at apartment. It started making loud noise after 6months of use. The Technician from Bestbuy came, did some minor checks, and said everything is OK. Now it completely quit working making real loud noise. The manufacture warranty of 2 yrs just expired 3 weeks ago. Called Bestby again paid the diagnostic fee. To fix it is another $450 bucks. So the total adds up almost equal to the price of the washer. I opted to go for new LG washer than spending money on a defective brand washer. Stay away from SAMSUNG for Washer. Our another LG washing machine lasted more than 10 yrs without any problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Math,
Thank you for choosing Samsung for your washer needs. We're sorry you no longer have the product, and we hope to work with you again in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
RUN FROM SAMSUNG!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know who’s writing the review on the washing machine. After just over a year, our machine broke, causing a flood. We contacted Samsung to get a technician out after waiting one hour on the phone. They told us somebody would contact us 24 to 48 hours. It’s now been four days the first customer service person from Samsung who was Emma from the Philippines put us on hold for half an hour, and never came back. There is no customer service. There is no follow up. We got a lemon washing machine , and nobody at Samsung cares. I’m no longer buying from Best Buy and I will never buy one Samsung product.
No, I would not recommend this to a friendI wish I looked around before I bought it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst washer no no matter how long you leave them in the clothes never come out clean. Hot water, steam it doesn’t matter they come out with the same Stains they went anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your washing machine as clothes never come out clean and clothes come out with the same stains. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01108627/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
Please also see this link https://www.samsung.com/us/support/troubleshooting/TSG01108628/ if your laundry is stained or damaged after using your washing machine.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084866/ on how to get cleaner clothes with your Samsung washing machine and https://www.samsung.com/us/support/answer/ANS00030150/ for tips on how to clean your Samsung washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144565431.
-Noraina
Later 7 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed January 2022. Started off fairly quiet, but that didn’t last long. Was so loud, it was actually comical how loud it became. Then 7 months in, it broke. Both Samsung & Best Buy couldn’t get the parts needed to fix it. Ultimately Best Buy replaced the unit with another Samsung washer. Praying for better results
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
We apologize that your experience with the initial washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
For best performance, the washer must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle.
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Periodically performing this task only takes a few minutes. Before calibrating your washing machine, ensure it's nice, secure, and positioned where you want it.
Install a Samsung washing machine in your home / Calibrate your washing machine
https://www.samsung.com/us/support/answer/ANS00051342/
When you do laundry, you should consider the weight of each load you wash to get the best results. Both heavy and light items can overload your washing machine and dryer. In addition to reducing the cleaning performance, overloading your washing machine or dryer can cause other problems. Thus, you'll need to add clothes and other items in the best way possible. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882269) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Cons mentioned:Door
Don't waste your time & money on this junk washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washer. Leaks from door, after 5 repairs was designated a lemon and being replaced by Best Buy. Also the writing on the button panel smudges and wipes off. Don't waste your time and money on this 3rd world piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
Remember this review, Avoid this Brand!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned this make and model for 4 years. Have had three service calls to repair and have now exceeded the purchase price. I am currently going to the laundromat to take care of the laundry because I cant afford to pay for the repair. Also, the Stoves break easily and the Ice Machines in the refrigerators seize up, stopping ice production. There is very little direction on the internet to repair by yourself repairs forcing you to pay for expensive house call repairs with Samsung Certified Technicians.
No, I would not recommend this to a friendBearing wears out quickly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bearing wore out in 3 yrs with average use. Manufacturer needs to use better quality products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Evan T,
We appreciate you sharing your sentiments about the bearing of this washer. We'd love to help.
You can purchase a replacement part for your washer from our authorized distributor of Samsung parts and accessories at the link below.
https://samsungparts.com/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147488827, which will help our team pull up your information.
^Rainly
AVOID THIS WASHER AVOID SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our appliance man told us a bolt broke off which has led to needing to replace the entire tub. All said and done the quote was $880, more than we paid for the washer. Samsung and Best Buy are no help and act like it’s your fault for not buying their extra warranties. Same thing happened on new Samsung fridge. Both repair guys have laughed and said Samsung looks great but are horrible quality. Their customer service is an absolute joke.
No, I would not recommend this to a friend