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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1883 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the wash quality, noise level, ease of use, and energy efficiency of this 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its large capacity and attractive color. However, some customers reported issues with the spin cycle and installation process. A few also commented on the price and warranty length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,883 reviews
  • Rated 5 out of 5 stars

    great washer that removes stains

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome washer that works great and removes stains well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It’s so easy to use, and our clothes are always clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alarm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad cant change the done alarm or volume. Over not a bad looking color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great price was right good warrantee. Would buy again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs loud, so if you're looking for a quieter machine this isn't it. Everything else seems good so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product looks good and work awesome loving it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchaser

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome features, we love them.probably one of a kind. samsung always makes the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to look st. Smart with blue tooth updates during cycke. Biught samsung before and did it again this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer that seems to cut wash time in half. Love the settings with smart things so i never have to guess the cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love samsung Products have never had any problems out of them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy installation is prompt and easy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy installation is prompt and easy. Great product, no issues at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is perfect very easy to install. The best washer I’ve ever had!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Convenient wireless connection to change settings or be informed when the cycle is finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and your dryer great desl@

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent matching washer and dryer set. Beautiful and works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s as great as our last samsung washer, run times are more efficient and lower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the washer, wish the door opened from the other side.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hope it will last more than 2 years...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking working fine. Hope it lasts since build quality looks little poor.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Piece of Garbage stay away!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    15 months after purchase, 3 months after the warranty expired my washer sounds like a rocket ship taking off during the spin cycle. Clearly something is wrong sith it. I called Samsung and my onky option is to pay upwards of $600 to fix it. I can buy a new one for $700! Washers are supposed to last 15 years not 15 months. Find another brand!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a number of Samsung items in my house and like them very much. I bought this upper scale Samsung with confidence I was getting a quality product. Wrong. The first washer needed to be exchanged due to some technical issues with the washing cycles. I've had the replacement for a month and now find parts not fastened loosely and wonder how long before it becomes another problem. I bought a washer, dryer and two pedestals. I've had two replacements with these items. I'm tired of not having a quality product I thought I was buying.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Thank you for taking some time to share your experience with our product. We apologize for all the issues you encountered with our product rest assured that We will strive to create durable, quality products. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.

      In case you encounter some problems in the future, you may use this link for some troubleshooting.

      https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/

      If assistance is needed, please reach us with the following options to further assist you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference number:
      1144729874

      Thank you for choosing Samsung. Have a great day.

      ^^Ross Samsung

  • Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice affordable set. Nice looking aswell. I would definitely recommend.

    I would recommend this to a friend