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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4823 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, particularly praising its overall performance, quiet operation, and ease of use. The large capacity and appealing color are also appreciated by many. However, some customers have reported issues with the spin cycle, installation, and delivery, while others feel the price is a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 4,823 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great so far, im in love with my new set.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Child-lock doesn’t disable the power button

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s start with the machine itself overall it’s alright, cleans the clothes has a variety of settings, your average washing machine, however even with child-lock on the power button can still be turned on and off, this means that if you have centrally located laundry like in a kitchen that not only children, but cats can turn off the power mid cycle and sometimes you don’t notice till you’re transferring soapy clothes (an issue that I did not have at all with my previous washer (not Samsung) because child lock locked every button except the combo to turn it off) it’s been MONTHS and I have no figured out a way to solve this issue, I’ve tried covering the power button with a towel, with painters tape, doesn’t matter because all that is required is pressure on that spot. Now moving onto Best Buy, my delivery / Customer experience with Best Buy was so awful that I ended up buying the dryer directly from Samsung which I would absolutely recommend over buying from Best Buy the experience all around with Samsung was 200 times better than with Best Buy, I will never buy another appliance with them again.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Nicolette M,

      It sounds incredibly frustrating to deal with your experience, especially when you have pets or little ones. You rely on the machine to run its cycle without interruptions, so when it cuts off unexpectedly, it can throw off your whole laundry routine.

      We thank you for your feedback. I will provide this to our product team for future and current product developments where the child lock incorporates the power button. To keep pets from pressing the power button, here are a few ideas that might help:

      a. Button Covers or Guards: Look for a plastic or silicone button guard designed for appliances. These can fit over the power button to make it harder for pets to press. Some guards even have adhesive backs that will stay in place.

      b. DIY Solutions: If you’re still covering it with tape, you could try something sturdier, like a plastic or metal cover, which would require more effort to move. You can use a small plastic box or container to create a protective shell around the power button, securing it with velcro or a hook-and-loop fastener so it's easy for you to remove when needed.

      Should you need more assistance with your washing machine, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147681618 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    Laundry

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and easily stack able. Best purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer was good. not the greatest, but good for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Washer and Dryer Review Gret Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the washer and dryer about a month ago. Very happy with them, they are easy to use, have so many options and I can stream it to my phone. The guys who delivered them were great, and knew exactly what they were doing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wash your way

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it is realy efficient, you can choose your way

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got here no complaints from wife so I guess product is doing it job

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working very well as a stackable. Lots of room inside for a large load of clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great appliance appliance it uses less water and it washes more thoroughly. I don't know if it's just in my head, but the clothes even feel softer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Working so far

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine without issues, had it for 6 months now.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Almost silent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer unit bought for apartment with tight space and it's perfect. The stackable feature save a lot of space. The unit its less noisy than my last washer. Even on full spin it's good. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    User friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and efficient very easy to use. Very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, my last machine came with problems but I made it last at least 5years. Hopefully this one is way better and I got it on a Black Friday for 699

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Waher - great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love the new washer. The clothes came out so clean, I was beside myself and kept looking for more clothes to wash. I recommend this washer to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best wash machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wash machine is one of the best for the price. I love this machine, it cleans so well and it’s quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best installer technician

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that installed my new Samsung washer was very informative as he brought to my attention my water valves in my laundry room possibly needed to be checked out. He pointed out to me that to they were very worn as they were actually looking green with growth was on the valves. He explained to me that I could get a leak if they haven’t already started to leak somewhere and recommended to have someone look at it. I did and they were ready to burst any day now, whew! getting them replaced . Thanks Best Buy you sent me the right technician

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Washer and dryer combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good units. Wish there was more talk about how the install would go. I have them assemblers and plugged in but I can’t use the dryer for ventilation reasons. Works great just was t expecting to just be left. But all is good. I was bummed with that, but the units are awesome ! Can’t beat ‘em for the price

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Pleasantly Surprised

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great, especially for the money. It has less options than I am used to but it more than gets the job done and does so quietly. My one complaint is that most of the cycles are longer than my old electrolux. I probably wouldn't have bought it if covid had not caused shortages on so many models but I'm glad I did.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Samgung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine & fair price. Best Buy sales people always helpful as usual thanks

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Replaced our old one and it’s like night and day. Clothes smell fresh and very easy to use

    I would recommend this to a friend
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