Customer Ratings & Reviews
- Model:
- WF45B6300AC
- SKU:
- 6491516
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the wash quality, noise level, ease of use, and energy efficiency of this 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its large capacity and attractive color. However, some customers reported issues with the spin cycle and installation process. A few also commented on the price and warranty length.
This summary was generated by AI based on customer reviews.
Feels professional, but the WiFi is useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caught this on a black Friday deal for $700, and I must say I'm very glad. It is extremely thorough, clean, and good at what it does. Though the WiFi features are wholly useless considering you have to interact with the device, so being able to control it at distance isn't helpful.
I would recommend this to a friendUnbalanced Washer but washes good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to using this washer and all its features. Sadly after only one month of use, has it been constantly unbalanced, vibrates and is super loud. It has been leveled and we always makes sure it is not overloaded with clothes but even at that. It should not do this after only one month. We had Geek Squad come out, they checked everything and found no issues that it was leveled. Only suggested to reach out to Samsung directly. Now past the return window with Best But and stuck with an unbalanced washer that is loud. Don’t get me wrong it washes clothes but for the price we paid it shouldn’t be. Hopefully Samsung support can make it right and fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marie,
Let us go ahead and get you some tips and tricks to fix and prevent the noise and unbalanced in your washer.
Thank you for doing your part in ensuring that your washer is not overloaded with clothes, and Geek Squad confirmed that your washer is leveled. Ensure the shipping bolts are removed and your washer is not contacting any other object.
You may refer to these links:
The washer is noisy with a video:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
The washer is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Install your washer and scroll down to level your washer:
https://www.samsung.com/us/support/answer/ANS00051342/
Washer load:
https://www.samsung.com/us/support/answer/ANS00080262/
A video to understand the noise on your washer:
https://www.youtube.com/watch?v=SknGZKLd9AY
A complete video to properly sort and wash your laundry:
https://www.youtube.com/watch?v=R0HWsqn2ANo
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145816636, to help our team pull up your information.
Have a great day.
Melardo
Mechanical issues, delayed service. Do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have already had several problems with this machine within the first month of purchase. I own a PT clinic and we use the washing machine daily. The door locks automatically and does not open. We have had to have the maintenance team from Samsung come for service repairs 3 times and each time, it takes them a week to make an appointment and in the mean time my staff has to go to a laundromat to get laundry done. Has been a headache. I do not recommend this washing machine at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We can feel the disappointment you had with your washer. We are here to offer any assistance that we can.
We would love to speak to you to get some details and provide assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146936993) to help our team pull up your information when you message us.
Thank you.
-Kimberly
NOT satisfied with this Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not pleased with this purchase at all. I've had it less than 3 months and the service technicians have been out twice only to tell me everything is fine. However, it's still knocking every time I put a load in the washer. I've changed to settings from normal, to towels, to quick wash to bedding. Added more clothes, added fewer clothes. Same thing each times it drains and spins...Beware!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello scbuie,
We appreciate your review of your overall experience with your Samsung washing machine, and we'll be glad to look into this for you.
Here are the troubleshooting steps to try when your Samsung washer is shaking/vibrating.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
For reference, you may check the helpful guide below to learn the best laundry load size for your Samsung washer and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144976145) to help our team pull up your information.
Thank you!
-Angelica
Good product, but…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine works pretty good and connects with wi-fi, but I’m not agree that it’s come without the hoses for water, and the dryer was a joke comes with a 8 inch hose, the good thing is the double connector (splitter). 5 starts but one less for it!!
I would recommend this to a friendSamsung Washer/Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the smart washer and dryer. Only issue was the 4” gas hose wasnt long enough and had to go out an purchase another. However as far as the set it works great and love the integration with Google Nest/Home.
I would recommend this to a friendSamsung Smart Driver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item had to be replaced less than a month of having it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Samsungdryer,
Thank you for taking some time to share your experience with our product.
We apologize for all the issues you encountered with our product rest assured that We will strive to create durable, quality products. In case you encounter some problems in the future, you may use this link for some troubleshooting.
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:o
1144729992
Thank you for choosing Samsung. Have a great day.
^^Ross
Not reliable. Stay away! Do research before buying
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this washer June 2022. Makes a loud noise during spin. Basically sounds like a 20lb weight is in there. After hours of troubleshooting and talking/video chatting with Samsung tech support we found out the washer repair out weights the cost of a new one…. 1 year manufacturer warranty makes since because Samsung knows this washer is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We are saddened that you needed to go through this with your washer. We would love to speak to you directly to provide support and see how we can further assist you with your product.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Service: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1146914984) to help our team pull up your information when you message us.
Thank you.
-Kimberly
WARNING!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING!! DO NOT BUY. Samsung appliances are the worst. This machine is so smart, its dumb. It does not work. Bought in Aug 2022 and just had the 2nd tech come out to see why water enters and then leaves out. Washing the clothes with no water in it. The explanation that was given is you can't wash shirts and pants together, you have to mix the right clothing so it can be balance, etc. Shoes and comforters has to go to the laundromat. There's no simple washing with this machine. Don't buy, but if you do, pay attention and return before the return date expires and you have to deal with the warranty department that tries not to replace it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a working washer is essential, as we have to wash our clothes often, RachelL. Let us help make your laundry experience better.
I recommend checking the link below for troubleshooting steps to try when the washer does not fill with water.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
You may also check page 51 of the user manual for other recommended actions when water is not supplied on your washer.
https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145181381) to help our team pull up your information when you message us.
Thank you!
-Angelica
Unreliable but beautiful
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful machine and when it works it is great, but the failure on these machines seems to be total and a known issue to Samsung. The weights break free and in my case tore a hole in the tub. At this moment I will reserve my opinion of the warranty program with Samsung and Best Buy but at the moment not impressed. I hope my opinion changes as at this moment I buy all my appliances through Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sharing your experiences with our products and services matters to us. Let us extend our assistance, ErinM. We would be delighted to speak to you directly to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146054959) to help our team pull up your information.
Have a great day.
^Camille
no confidence in Samsung brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third washer of its kind. All under warranty had to be replaced. It's pretty in color and style but has no longevity. First the electronic controller, then the main gasket. When they delivered the third washer, it was seriously dented. It took a lot of LONG phone calls to fix this. I won't buy Samsung anything going forward.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trevie
Thank you for all the observations that you share on this review.
It is very helpful for us to understand how to improve our products and services.
We like to inquire further about your concern with your appliance.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145119382.
Thank you for choosing Samsung and have a great day!
^Rainly
New purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is broken with in 10 days and Samsung customer service is really bad !! Wasted my money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ParmjitS,
We want to inquire more about what transpires with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Broke after only two years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this dryer barely 2 years and all of a sudden the drum starts banging around during the spin cycle and then it stops, I go to check it out and it appears the drum broke and fell or the bearings broke. I’m told repairing it would be more than just replacing it! I paid $1600 for it, I feel so cheated, so I guess I have to but a whole new one but never again Samsung!
No, I would not recommend this to a friendGreat Samsung product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great appliance from Samsung. I was a long standing whirlpool fan when it comes to washer and dryer. I switch to Samsung and zero regrets.
I would recommend this to a friendBe careful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better make sure you have the right parts. It doesn’t come with the mounting kit. It doesn’t come with the proper cords and trying to get them is almost impossible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JimY,
We know how essential it is to have the right parts for the washer. Let us help.
You may visit samsungparts.com to check the availability of the parts needed for the washer for reference.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148259631) to help our team pull up your information when you message us.
Thank you.
-Angelica
Smelly washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has an odor from the first wash that is foul. It doesn't matter if you take clothing out immediately and clean the inside of washer and keep the door open. The smell never goes away even if you run the clean cycle immediately after wash or within the hour of washing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi teri,
We can feel the disappointment you have with this washer. We are here to assist you in any way possible.
We recommend checking the resources below and click the type of odor you smell on the washer.
Samsung washing machine or laundry smells bad:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147237176), and it will help our team pull up your information.
^Rodel
Earthquake
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer and from the first cycle it was vibrating like an earthquake worst washer ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of ensuring your washer runs smoothly, AmmarH. Let's ensure your unit is in tip-top condition.
The link below will help you ensure the washer does not shake excessively. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. In the event that the steps did not resolve your concern, please select "No, I NEED MORE HELP" to move to the next steps.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148428377) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased both washer and dryer. The washer after only 1 month has already started with problems and leaves my clothes still very damp to where I have to do another quick cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tonya,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link to the user manual; kindly go to page 53 for troubleshooting steps for your washer that still has clothes wet after a cycle.
User manual.
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147930659) to help our team pull up your information when you message us.
Thank you.
-Ricardo
NOT HAPPY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did 1 load and have a floor full of water. cant get a repair for over a week. also pedestals dont fit and replacements wont be delivered for a month.NOT happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, DavidN.
We are glad that you brought this to our attention. Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied.
At these links, we will go over some simple ways to stop your washer from leaking:
https://www.youtube.com/watch?v=jgKRn1xR_qs
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
To better assist you with the pedestals, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145105091) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Great machines
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first they are hard to get use to. Great machines but one thing if i cant change time to whatever i want or heat. Its already preset. Over all 8/10
I would recommend this to a friend