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Customer Ratings & Reviews

$833.00
Save $206.99
The comparable value is $1,039.99

Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 193 Showing 3,841-3,860 of 4,878 reviews
  • Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues encountered with the installation and washer is working as expected. Every product should be like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got both the washer and gas dryer installed within 10 mins. Props to the installation team. Very thorough with ETA also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer! Very techy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love the remote option if you’re a busy individual like me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product looks good and work awesome loving it

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Worst customer service and experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not let me select 0 stars. This has been the worst customer experience I have ever had. Washer was installed incorrectly, we had to have 3 different techs come out for over two weeks just to say we should return in. I called into exchange the set. They showed up Tuesday with a cooktop. And then they said they only had a washer. We sent it back. Today they showed up with only the dryer and said there was no order for a dryer. It's ridiculous. Worst customer service I have ever had. I've spent at least 15 hours on the phone and chatting with reps for three weeks and issue is still not resolved.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We understand that your experience has been less than ideal. Let us help you.

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Piece of Garbage stay away!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    15 months after purchase, 3 months after the warranty expired my washer sounds like a rocket ship taking off during the spin cycle. Clearly something is wrong sith it. I called Samsung and my onky option is to pay upwards of $600 to fix it. I can buy a new one for $700! Washers are supposed to last 15 years not 15 months. Find another brand!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for a versatile washer.!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this washer. Self cleaning has improved so much. Really great options to create the perfect wash.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It'll Do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great. Delivery was on time Except we had to wait another week. The delivery personnel forgot the stacker kit amd was not able to install our unit. Therefore we had to use laundry facilities to clean our clothes. Other than that set up was good amd we love our stackable washer and dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer and dryer works great. The new feature are awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like is very good washer, no have vibration and stackable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To soon to really give a review maybe at a later date

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 2nd Samsung front load washer. It does what it's supposed to do. I expect it will last ten years, like the last one, before the bearing goes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mommy2boys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! It cleans well. I love the options of how many rinses you can have each load. I really like the self clean cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung frontload

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer first frontload and does a great job for 5 months so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Bought the matching set and I am very happy with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer and dryers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 id buy the set again. Super clean and modern look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my new Samsung washing machine. It has all the latest features including delay wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Really nice product would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, was installed efficiently and quickly by the Geek Squad and I was up and washing again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer does everything I need it to do. I has some very options to use.

    I would recommend this to a friend