Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$833.00
Save $206.99
The comparable value is $1,039.99

Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 4,878 reviews
  • Rated 1 out of 5 stars

    Power button stopped working at 1.5 yrs old

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power button stopped working after 1.5 years on and off. It finally stopped working today, Sep 1, 25. Really frustrating that my last washer was a Kenmore and lasted over 20 years. I searched online it is well known an issue that a potential fix is to unplug, wait five minutes, then press Power 5 seconds, press start 5 seconds and plug back in. Wait 5 minutes and then press power. This didn't work, but I did let the washer sit overnight and periodically it started working again. It has been an issue now for over a year and am going to need to get a repair service out to see the issue and cost. May not be worth fixing if over 300 to fix.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello GaryS,

      We understand your frustration with the power button of your washer. Let us provide the details you need.

      Here is a link to check why your washer's power button does not work. Check the embedded words and watch the video fully for more details.

      Samsung washing machine buttons won't work
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150596545) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Awesome product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great and love the dryer. Has a setting for wrinkle free and I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this washer! Really handles everything from day to day to even my big bedding! Really fast as well!

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 3 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was Good but they messed up during installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and what a difference it made from our old one. We can fit so much more and I love all the features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung 4.5 Cu Ft Front Load Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use and has a physical knob to help with selection. It's extremely quiet and the Vibration Reduction Technology for the spin cycle works really well. We hardly know that it is running. It does a great job of cleaning, too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2nd time a charm.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took two times but it finally was correct....We are still Best Buy fans, but looking for a little money back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great electric dryer. Plenty of drying options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer I like it does a very good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Great washer. Very happy with it.

    I would recommend this to a friend
  • Cons mentioned:
    Smell

    Rated 1 out of 5 stars

    It STINKS. Would not recommend.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really do not like this washer. I’ve had front loaders before so know how to care for them. This one STINKS. After the first wash, my clothes smelled sour. The machine has been put through the cleaning cycle, door always left open after washing, gasket dried… it stinks. My clothes stink and it doesn’t do a great job of cleaning either. I wish I could return this machine. It’s awful. I feel ripped off.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there ShopALot, I understand you have some concerns with the performance of your Samsung Washer. I know how frustrating it can be for your clothes to have an odor. I would like to help you resolve your issues with some helpful tips to ensure your washer is working efficiently. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01110749/
      If you have any other concerns, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143749234. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great wash machine for simple wash tasks

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the machine for almost a month, it was worked great! Very large drum with simple features. So far so good!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed with samsung quality and warrenty.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine broke down after 18 months. The buttons control panel stopped working and machine doesn't even start. Not worth it. Disappointed with samsung quality and warrenty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We are aware of how you feel about your washer not starting and the control panel not responding. Let us assist you.

      Below is a link with steps to help with your washer. Check the embedded word "power button isn't turning the washing machine on" for more details and watch the video included fully.

      Samsung washing machine buttons won't work.
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      We would love to speak to you to provide further assistance. Please feel free to get back to us via the following options: 

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 

      Please provide us with this reference number (1146944870) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Rated 2 out of 5 stars

    Noise

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heve been use it for 1 week , every thing was perfect, but it started shake ,make noise now ,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      SophiaH,  a washer, is one of the household's most relied-upon appliances in keeping clothes clean. Let's ensure your unit is in tip-top condition.

      The link below will help you ensure the washer does not shake excessively and spins correctly. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. If the steps didn't resolve your issue, please click "NO, I NEED MORE HELP" to access the whole troubleshooting guide.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the included video.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151545330) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First side loader ... love it! Code are clean machine is quite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice machine

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent one . Worth the deal when i purchased 4 samsung appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi quality washing at it’s best! My mom loves it!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did last one year but the replacement process was great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great... Replaced a Samsung with a Samsung that was over 10 years old. The new technology is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid machine.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a quality machine. Im impressed how dry the clothes are out of wash machine. The delivery and setup was timely.

    I would recommend this to a friend