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Customer Ratings & Reviews

$833.00
Save $206.99
The comparable value is $1,039.99

Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 212 Showing 4,221-4,240 of 4,878 reviews
  • Rated 5 out of 5 stars

    Awesome washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer with a lot of different settings as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great clothes washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clothes washer and glad that we bought it from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean wash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine works great. My clothes are clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice machines

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking washer and dryer,the stack ability works great for our laundry room.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bangs like a jake brake

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works fine until it gets to the spin cycle. No matter what type of load is inside (heavy/light), it will bang violently, and yes, we've tried adjusting the loads. It does not matter how much or how little there is inside it, the drum always bangs, sounding like a tractor trailer using its jake brake. We returned our first one thinking it was an isolated issue, but this second one does the same thing. We are awaiting another return for a different washer that is currently on backorder.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your dismay about your experience with the washer.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement unit status. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Does the job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice machine for the price. Quiet operation, many wash cycles.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is OK. Nothing special. I hate the fact that HOT water is not real hot but something around 90f. Also if you fill the machine up with towels it will constantly drain the water and fill up again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer, better with base

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wished I’d bought the stands before they sold out! Love my washer but it’s too low.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, just wish All the attachments came with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with easy installation! Will recommend to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item. Washer is what I was looking for for the sale price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased as a set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a set, both appliances were long over due for upgrades!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was very nice. Would look at Best Buy again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy so far, had it for over 2 months already and so far so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good bought it in July and have had no problems with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Softener drains out

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this washer for 8 months when adding laundry soap and softener the softener compartment immediately drains out when you shut it to begin the cycle so annoying and leaves pants extra tightly wrinkled, Hoping this last me at least 10yrs fingers crossed! Since I’ve read there no good

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello EmeraldLily, I understand how difficult this can be. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the detergent drawer (https://bit.ly/3DmL5HO). For further assistance, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143890007) and it will help our team pull up your information. We thank you for choosing Samsung. ^Lena Samsung

  • Rated 5 out of 5 stars

    Best Washer Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this washer! I look forward to doing laundry now!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot, the only thing that vibrates a little when it's squeezing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Main user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could have a save setting for favorites in cycles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rinse and spin is perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful wash and delicate wash perfect Selection use also goodwill

    I would recommend this to a friend