Customer Ratings & Reviews
- Model:
- WF45B6300AP
- SKU:
- 10763000
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.
This summary was generated by AI based on customer reviews.
Delivery is Dispicable Machines work great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was beautiful the delivery was atrocious. I have waited from Oct til just week to get my products imstalled and delivered. To add insult they scratched my washer and Best Buy had the audacity to tell me the scratches are only worth 30 bucks. As if i could walk in their store damage an item and tell them how much it should be worth. Purchasing the products was a wonderful experience but every moment after that was hell. Its sad that people are treated with such disregard and blatant disrespect. My lesson is leaned Home Depot from now on.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Strongly dislike
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible whasher! Installed, leveled. Loaded it up for the 1st time and the vibration when spinning was insane. The washer was moving around causing damage to the laundry room. 2 people could not keep the washer from moving. Leveled the wahser again and still had the same issue. Ended up returning the item and bought a new one different brand, and had no issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your washer needs. We are saddened to hear that you had an issue with the washer vibrating so much, even if it was properly leveled, which resulted in you having the washer returned and replaced with a different brand. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
planned obsolescence at its best
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very poorly made washing machine. The balancer broke after just 12 months, and now it is not functioning anymore just after two years. Until it did't get wrong it worked, that's why the two stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gabor, we understand the frustration if your washer balancer is broken. Allow us to help.
To check the availability and compatibility of your washer balancer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147171120) to help our team pull up your information.
Have a great day.
^Camille
Washer dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but when unwrapped item it had 2 dents in lower left corner. Tried to call store but automated system kept me on hold for 15-30 min then would hang up on me. Poor system. Aside when picked up items the boys just stuffed items and there was no friendliness to the loaders.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Bad washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February 2023. Needs motor. Figured a washer like this would last longer. Very disappointed. Was told the service plan would cover parts. NOPE!!! Doesn’t cover installation either. Boooo!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi June,
We understand your disappointment with your broken washer. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your washer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149239202) to help our team pull up your information when you message us.
Thank you.
-Ricardo
So very dissapointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer in August and had it installed in my new place. I moved in 2 months ago and the washer now stopped spinning. I am so very very upset because I got rid of the old old and ugly but perfectly working washer that came with this house for a brand handy new washer that stopped working after 2 months. I thought I was upgrading. I decided to go with Samsung thinking I was upgrading but very very disappointed. This thing is not worth your money. Yes, they are coming to repair it in a few days but because is still under warranty but what happens after the 2 years. I am stuck with a useless washer. Very very disappointed. I thought Samsung will be top notch and is not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jeca74! Thank you for taking the time to leave your feedback. We are sorry to hear that your washer is not spinning and is in need of repair. However, we are happy to hear that you are on your way to having the unit work as designed.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143964193
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Good washer if it works right (mine didn’t)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine shook like mad (yes shipping bolts were removed) so much so the machine would move several inches along the floor during spin cycle on heavier loads. Purchased washer/dryer on BestBuys leasing 90 day same as cash and returning the machine was an absolute nightmare between Best Buy and the lease company. I’m returning it but had to purchase another machine via another lease; hopefully this one works like it’s supposed to. I felt like I was being penalized because they sold me a dud machine…
I would recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to have a washer that moves when it's being used, JorgenR.
Here is a link to "Samsung washing machine is shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/
I also shared this video about "Washing machine shakes & vibrates or is noisy": https://www.youtube.com/watch?v=ywOrH59K9Rw
The below link is the user manual for your model. Turn page 7 (Installation cautions - bullet #2), page 20 (Flooring), and page 51 (Troubleshooting - Excessive vibrations or makes
noise) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf
For reference, I shared this link about:
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145214397), which will help our team pull up your information.
Have a great day.
Melardo
Buyers beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working at 1 and a half years. Only has a year warranty. Buyer beware.
No, I would not recommend this to a friendSo far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You never really know with Samsung products. I’m hoping it doesn’t break.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Basic front load washer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you just need to wash, this is it. Basic. Very noisy, nothing special. I ended up returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung washer. We apologize for the inconvenience since the washer is noisy. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates an article if the Samsung washing machine is noisy.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001985/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864.
Ticket number: 1144473857
^Rainly
1 Star for service and for Machine
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered in May, 22. Washing Machine has already started to fail. Making loud noises at the end of the spin cycle. Have been trying to connect with service to get item repaired or replaced. Continue to get disconnected and no return calls. Having to start the process over each time. We would have actually loved the machine if it didn’t make the noise but because no one will return my call or put me through to the right person to connect with getting it repaired or replaced, “1-Year Warranty”
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your review for the washer is highly appreciated, CoachCopey. I'm glad for the opportunity to help you.
Samsung washers are generally quiet, and to better understand the unusual noise, I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001985/
We'd love to communicate with you directly about this matter.
Please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145108864.
^Rainly
read manual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too big for space, door open wrong side for senior use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi COCO!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. I sincerely apologize for the inconvenience if the unit is too big in your space and on the wrong side for the door on your Samsung Washer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Install a Samsung Washing Machine in your Home": https://www.samsung.com/us/support/answer/ANS00051342/.
You may also refer to the user manual about "Step-by-Step Installation" on pages 21-25: https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144624740
Have a great day.
Melardo
- Cons mentioned:Spin cycle
Piece of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washing machine..shakes violently when spinning and yes I've tried leveling the legs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JulieB,
Making sure that the washer we use is working properly. Let us help with improving your washer's performance.
Your washing machine may shake even after leveling the four washing machine legs on the ground, this may happen if a large bulky item or a huge amount of laundry is in the washing machine.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145324158) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Its a nice piece
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color scheme is well i wish i wouldve seen more
I would recommend this to a friendBrand response from Samsung
Posted .We're glad that you like the color of the washer, Harp.
Aside from the champagne color, this model is also available in platinum and white.
Please click the link for more details:
https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu--ft--large-capacity-smart-front-load-washer-with-super-speed-wash-in-champagne-wf45b6300ac-us/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145959188) to help our team pull up your information when you message us.
Have a great day.
-John
Poor washing efficiency!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor washing efficiency! It is not able to set the temperature of water! (What do the settings mean, Cold or Hot, and how much is it?) Similarly for the Spin and Rinse cycles!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about being unable to set the washer's water temperature, Leon. Let us help.
The washer has an ATC (Auto Temperature Control), which enables it to control water temperatures in each washing cycle using the internal thermistor. It is to maintain certain washing temperatures for best results.
We have provided a link to troubleshoot the washer fills with the wrong water temperature. The link also includes other links to check about the washer cycles and when the unit displays an error code. A video you may watch from the beginning until the end is also attached.
Washing machine fills with the wrong temperature water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
You may also check page 53 of the user manual for other recommended actions for a wrong water temperature.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147259482) to help our team pull up your information when you message us.
Thank you.
-Angelica
Great washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great washer. I manage rental properties and have them in two of the houses, and just bought one for myself. Can handle small and large loads equally well, good selection of wash cycles, and have had zero issues since using them the past 3 years or so.
I would recommend this to a friendBad machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken never came to replace it I called and I was never able to get to talk to them the first order delivery people dropped my machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Don’t buy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and return it under a week. Door wouldn’t open after the first load.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JuanH,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
Very LOUD!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine washes everything just fine. But it is even louder during the spin cycle than my old machine. It is super load and makes banging, knocking noises that carries throughout the entire home. For this reason, I do not recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi luckygirlkris,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.
I have shared a Samsung link below. Please visit the link as it will help with your concerns with the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I have also shared the user manual link below. Please access the link and turn to page 51 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202203/20220308170145338/WF6300B_DC68-04355A-01_EN_CFR_MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144561648
Leo
poor timing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.how do you expect people to give you a good evaluation of a product when they've just gotten it. this is neither fair to the customer, nor anyone reading a review. don't ask for a review right after buying and maybe i'd have a better review.
No, I would not recommend this to a friend