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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4870 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 4,870 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love! It’s nice sleek look down to the silent wash and easy load!! Best purchase yet!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    High-quality washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is easy to use and sturdy. Strongly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The good wash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. It works wonderful. it has so many plus it's to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product, with a great offer in terms of quality and price

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine looks washes well and the vibration reduces once the machine gets to it's maximum speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good, I always like to buy Samsung and in best baby they always have the best prices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using about a month & all good so far. Went with simpler model than my last samsung as it had a bunch of options i never used. This has everything needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first front load washer. So far, very easy to use and I appreciate not having to bend since it's on a pedestal. It's wash cycle is quiet. I was surprised at the specific guidelines for which HE detergent to use. I had been using HE detergent with baking soda and the guidelines say not to use this type of detergent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the work for my laundry room. Love Samsung from kitchen to laundry.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Too much vibration on the spin cycle.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only washer I've ever had that you cannot store anything on top, the spin will shake it off. Also, it is noisy when spinning. We purchased a Samsung 4.5 front loading washer & dryer in mid-July. We complained that the spin cycle was rough. Best Buy promptly replaced the washer, mid August. We didn't ask for a replacement, Best Buy just swapped & we got another Samsung 4.5 front loading washer, same model and features. (Good Job BB!) However, same harsh spin cycle. Best Buy sent a tech. Tech basically said 'That's normal' for this model. He ran the spin cycle on the highest setting and it was relatively less agitated but we don't want all our clothes on high spin. Tech was knowledgeable, prompt and friendly but offered no solutions to the spin vibrations. I gave the review 2 stars because it plays a happy song when it finishes washing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LanceA, we understand how this affects your laundry routine. Let's share some tips to get the washer to perform well.

      If the washer experiences too much vibration, we recommend the link below to help maximize its performance. The recommended embedded links are included; kindly visit them and watch the video.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147650818) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Front Load Washer!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG washer I bought from Best Buy several years ago died a couple of weeks ago and I needed a replacement. My sister had a brand new Samsung washer I really liked so I walked into my local Best Buy and bought a Samsung front load washer. It was quickly delivered and installed and has been busy washing clothes since then!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good!! It is quite heavy so if you stack it with the dryer please make sure the dryer is on top.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Sharp looking appliances

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the washer/dryer set for a month now. I love the steam clean settings. They tackle all pet odors and the clothes come out smelling so clean. I love the look of the appliances and they are much more quiet than my last washer/dryer set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality and good service for Best Buy and quick reply and service

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Working great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine and quiet. There was one time it's giving me a SUD error, then I tried w/ rinse only option but the SUD symbol still displayed. Finally I solved it by unplugged the power and plugged it back then the symbol is gone. The manual doesn't show instruction about this though.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Well made front load washer with great features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made stackable front load washer with multiple washing cycles each with multiple washing settings. Large capacity stainless steel tub holds large loads. We used the Best Buy delivery and take-away option and it was quick and easy !

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung dryer replaced an older version and I'm happy with the upgrades. It's quieter, the bin is larger, and its even more efficient than the previous one with less drying time needed. I worried that the new bells and whistles would be intimidating but, in reality, I had no problem adjusting.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Upgrade!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale. She’s quiet when running the spin cycle is STRONG and makes a cute lil jingle that Samsungs make

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love rhis washer. It cleans clothes better than my previous machine using the exact same detergent and fabric softener

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Le Quach

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service more than any store know. Thank you ,Best service ever

    I would recommend this to a friend