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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4870 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 4,870 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HIgh Tech

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using since last one year and its great product. No complaint so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied user!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has again produced a great machine . Very easy to use, the touch controls are great and overall performance is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    A washy washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, easy to set up. Plays a long jingle when done. If buying an open box, due remember to remove the transport bolts.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    High Efficiency washer does the job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new high efficiency, stackable, front loading washer that was within our budget. This fit the bill. It is doing an excellent job and we were able to stack it with our dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I bought at Best Buy, about 10 different products, I am extremely satisfied with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I feel like a happy house wife (I’m male)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When ever I hear the little jingle once the wash is done, I giggle like a little school girl and put my clothes in the dryer. As a man this washer gets me excited to become a house wife

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Recommend to boy it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy to choose this washing machine. It is very quiet when working. I chose the champagne color. The color is very beautiful. There is a special price when I buy it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this washer in a previous residence, but sadly had to leave it behind. I was so glad when my current washer stopped working and I had the opportunity to get this one. It does a great job, has intuitive controls on the front with lots of options, and is attractive (and quiet).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great appliance appliance it uses less water and it washes more thoroughly. I don't know if it's just in my head, but the clothes even feel softer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Front load washers are the best...and this one is the best we have ever owned. We have owned several front load washers in the past 25 years, even a few commercial grade washers, but this Samsung preforms the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner/purchaser

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had the washer for enough time to offer a review that qualifies the lasting ability of the washer. However, I will say that it runs very quietly and seems proficient.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buyers Need the Offered 5-Year Warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The built-in control process to balance a load that has larger and heavy items (e.g., towels, jeans) uses alternating left - right rotations of the washer drum; but it is inconsistent. Some loads will wrongly distribute the heavier items during the spin cycle such that the washer violently shakes almost enough to break open the washer door. The locked door holds, but nothing on top of the washer can stay without falling off. The contractor hired by Best Buy installed the washer and this problem has occurred on multiple uses of this washer since new. Will have the warranty claim cover a repair or replacement, as needed, after one more month of use to see if it gets better.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the inconvenience of dealing with a shaking washer, WayneC. We're here to help.

      Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.

      Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016

      We have also provided the user manual for your model. See page 51 for other actions when the washer vibrates excessively.
      https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149755959) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washing machine to my home. It works for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, my last machine came with problems but I made it last at least 5years. Hopefully this one is way better and I got it on a Black Friday for 699

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is working fine. Great deal. The delivery was awsome.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 3 out of 5 stars

    Smells like plastic inside

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positive: Easy to use, huge inside, can fit a lot of laundry in one load. Negative: Has a plastic odor inside. I hoped it would wear off but it’s been almost a month and it still smells badly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Lori! Thank you for taking the time to leave a review. having an odor in your washer must be concerning. I have provided a link to help you get rid of the odor you're experiencing.
      (https://www.samsung.com/us/support/troubleshooting/TSG01108629/)
      Thank you for choosing Samsung. Nic Samsung

  • Rated 5 out of 5 stars

    Samsung Waher - great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love the new washer. The clothes came out so clean, I was beside myself and kept looking for more clothes to wash. I recommend this washer to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer with good features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product with affordable price.I am recommending this product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Product and delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product; however, I am disappointed in the delivery company. If my vehicles weren't damaged by their delivery team, I would have been very satisfied.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Lowe's Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please get in touch with Lowe's customer service department at P. (800) 445-6937 H. 8:30 a.m. – 7 p.m. (ET), 7 days a week. They can answer your questions or transfer you to your local store to answer your concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Reliable and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Washed fast and clean. I do need to leave it cracked so it doesn’t smell but other than that works as it should

    I would recommend this to a friend