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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2593 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,593 reviews
  • Rated 5 out of 5 stars

    Recommended Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product! Recommended 100%, extremely quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love my washer. I am so glad I decided to get this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful washer. More than I expected. Will definitely recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Loving it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a top loading washer and have no regrets. Everything comes out nice and clean, and I'm saving time not just in the washing but also in the drying with its better spin controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer amazing samsung i must forntge price you out did your self the steam option is very handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Likes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have seen some bad comments about samsung washer but after having my new samsung smart i am happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look nice and works as it should. I would recommend. I got this on sell btw

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer, quiet, very efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time ever with a front load washer - am adjusting to it. Spin cycle is so efficient that it takes less time in the dryer

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Spin like crazy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be PTSD but when do the spin looks like too hard or too fast even in the minimun speed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Margarita,

      We understand that this experience with your washer is different from what you anticipated. Let's get you the help you need.

      We shared a link below to help with your washer. Click on the embedded words and choose "No" under "Did this resolve your issue?" for more details.

      Samsung washing machine spins poorly
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151797320) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase honestly never had washer and dryer does that kind of job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best washer. And the app tells u when ur washer will be done and how much time is left. Amazing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just didn’t work out

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the product was pretty good. I love the way it washed the clothing and all the different settings it had but after one year of using it, the drum went out so I am so happy. I am so happy that Best Buy was able to exchange it for me and I purchased another one similar to that one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lovely

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's design is really beautiful. Specially when you have the dryer too. It works perfectly, but sometimes makes a lot of noise when it is spinning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing since sliced bread wash my clothes, right dry, my clothes, right everything 

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer machine quiet when it spins..love that it is stackable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this machine not only does it look great it does a wonderful job each load. And the smart app is amazing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great products

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Products have been great so far, from August to January 2025. The only issue I had was with the delivery drivers. Both installers seemed confused about the setup. But, it was installed correctly after a few attempts.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Jonathan,

      We appreciate you taking the time to leave us a review on your Samsung washer. You made an excellent choice for your home, and we are pleased to hear about your happiness with the product.

      Thank you for being a Samsung customer.

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Great cleaner..even if nit convenient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the only open one way hinge. It would be nice to be able to change it because my hook ups are wager on right dryer on left. I like all the features and clothes are cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was perfect! My clothes smells really good, I loved ❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new Samsung washer. It is larger than my old one. I don't have to do laundry as often. It also gets my clothes cleaner than my old washer!

    I would recommend this to a friend