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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2593 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,595 reviews
  • Rated 4 out of 5 stars

    Laundry

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my products so far. Really love the install the second time around. First set was faulty but once I made the call they wasted no time replacing them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Wasing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by Best Buy. We’re very happy with our purchase and the professionalism of the Best Buy Team.Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    machine looks great, only complaint is the spin cycle is very loud.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our detergent lasts longer in this washer and clothes come out super clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced previous Samsung unit. Excellent purchase. Quiet, works perfectly. Deliver and setup were superb.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worked well thru warranty, but stopped draining

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked well for exactly the same number of months that it was under warranty. Six days after warranty, it stopped draining water. We spent hours with Samsung support diagnosis by text messages. In the end the technician had to come in to fix. We don't know yet how much it would cost to fix.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heve been use it for 1 week , every thing was perfect, but it started shake ,make noise now ,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      SophiaH,  a washer, is one of the household's most relied-upon appliances in keeping clothes clean. Let's ensure your unit is in tip-top condition.

      The link below will help you ensure the washer does not shake excessively and spins correctly. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. If the steps didn't resolve your issue, please click "NO, I NEED MORE HELP" to access the whole troubleshooting guide.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the included video.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151545330) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine. It has quite a number of settings that our old machine didn't that allows for adjustment for the best washing of the different loads we wash.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, but vibrates more than top loading

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steam option really gets the whites, white. It does vibrate A LOT. had to reposition it twice already.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing washer! Really glad we purchased this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and fits perfectly in small space. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price compared to other brands. The cycle is fast and gentle on delicate fabric.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love my new washer! I love how good my clothes come out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I are so happy to have made this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer that seems to cut wash time in half. Love the settings with smart things so i never have to guess the cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. Does a fabulous job. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its worked pretty well. Minus a star because the door doesn't close very easily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks and Works Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This front load washer looks good and works good. Seems to be quiet as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Appliance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! So glad I chose Samsung and Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Love that is has smart features and that it connects with my phone

    I would recommend this to a friend