Customer Ratings & Reviews
- Model:
- WF45B6300AP
- SKU:
- 10909356
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
i highly recommend this product, perfectly well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great. i highly recommend this product, perfectly well
I would recommend this to a friendVery good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Punctual and professional. I had a generally good experience with a delivery and install.
I would recommend this to a friendwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love how the white sanitize feature leaves my cloths super white. wish i could turn on with my phone.
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product, Great quality. Its big enough.
I would recommend this to a friend Decent washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes, very squeaky sometimes. Ring is hard to clean. Looks good. Clothes are clean. I like the customization of loads and water temp.
I would recommend this to a friendIs axactly what we wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was axactly what we wanted and showed up right on time ...
I would recommend this to a friend- Cons mentioned:Spin cycle
Piece of Garbage stay away!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.15 months after purchase, 3 months after the warranty expired my washer sounds like a rocket ship taking off during the spin cycle. Clearly something is wrong sith it. I called Samsung and my onky option is to pay upwards of $600 to fix it. I can buy a new one for $700! Washers are supposed to last 15 years not 15 months. Find another brand!
No, I would not recommend this to a friend Buyer beware! Worst washer and customer service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this brand new less than 4 weeks ago from Best Buy and paid them to install it. I've used it maybe 10 times. Today it quit working in the middle of a load. It gave me an error code. I tried to troubleshoot the problem using the manual, but there was nothing to address it. Called Samsung. They couldn't troubleshoot it by phone, so we did a video call. They were able to watch me do everything they instructed. Nothing worked, so they said they would have to send out a tech, but in order to schedule a service appt, they need the model # and serial #. I found the model # on my online receipt, but it does not include the serial number. The Samsung tech stated that it is on the back of the machine. This is a very heavy machine. I tried to move it out while the tech was on the phone, and it would not budge. He instructed me to call Best Buy to obtain the serial number, because they will not schedule an appt without. Called Best Buy and was informed that they do not keep a record of the serial numbers on appliances. Since they sold it to me and installed just over 3 wks ago, I asked them to send someone out to get the serial number, which they stated would be a $60 fee. I asked them if I can return or exchange it, and they will not allow that because it has been over 2 wks. So I have a brand new washing machine that doesn't work, and neither Best Buy nor Samsung have any interest in helping to resolve this. I will have to pay someone to come out and move my washing machine to just be able to make an appt for Samsung to come out and service it, but it certainly won't be Best Buy, because they clearly don't stand by their products or service. I will never buy another Samsung appliance or purchase anything from Best Buy again. And I intend to report both of them to the BBB for selling me a lemon and refusing to do anything about it less than a month later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cheryl M,
We understand your disappointment about the experience you had with your Samsung washing machine. Allow us to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147488883, which will help our team pull up your information.
^Rainly
- Cons mentioned:Installation
Worst customer service and experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would not let me select 0 stars. This has been the worst customer experience I have ever had. Washer was installed incorrectly, we had to have 3 different techs come out for over two weeks just to say we should return in. I called into exchange the set. They showed up Tuesday with a cooktop. And then they said they only had a washer. We sent it back. Today they showed up with only the dryer and said there was no order for a dryer. It's ridiculous. Worst customer service I have ever had. I've spent at least 15 hours on the phone and chatting with reps for three weeks and issue is still not resolved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand that your experience has been less than ideal. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Washer/dryer purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service from Joe. He was great! Helped us pick a great set.
I would recommend this to a friendWashers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with our purchase definitely would recommend
I would recommend this to a friend- Cons mentioned:Spin cycle
BUYER BEWARE TERRIBLE SHAKING IN SPIN CYCLE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer did not spin correctly since the first day I bought it. I had my handy man check it out and it’s a part that expensive so you may as well buy a new one. I have seen this same exact model being sold facebook market place with the SAME PROBLEM!!!! BUYER BEWARE!! SHAKES SO HARD IT WAKES EVERYONE IN THE HOUSE!! No laundry at night!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
A washer is one of the household's most relied appliances. Let's ensure your unit is in tip-top condition.
The links below will help you ensure the noise from the washer does not shake excessively and spins correctly. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. If the steps didn’t resolve your issue, please click “No” or "NO, I NEED MORE HELP" for more help.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148387642) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Dry1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dryer Samsung model for any one to buy. The only issue is black color not available
I would recommend this to a friendSamsung Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer operates seemlessly! The control panel is easy to use.
I would recommend this to a friendIt'll Do
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was great. Delivery was on time Except we had to wait another week. The delivery personnel forgot the stacker kit amd was not able to install our unit. Therefore we had to use laundry facilities to clean our clothes. Other than that set up was good amd we love our stackable washer and dryer
I would recommend this to a friendSamsung did again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Birthday gift for the wife and she loves it.......
I would recommend this to a friendSuper Nice and Practical
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a super nice and practical washing machine, its washing is very efficient
I would recommend this to a friend- Cons mentioned:Spin cycle
Only had 13 months before failed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spin cycle will break this machine. Read the other reviews. Bracket will break off, you will see gray particles falling out underneath, and they can't fix it. ours broke 1 month out of warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeremyD,
We understand how you feel regarding this washer. We are here to assist you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149363351), to help our team pull up your information.
Have a great day!
^Rodel
Nice Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is really good. So far no issue. Like wifi feature.
I would recommend this to a friendAndy landaverry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery and it came packaged very well. Repeat customer!!
I would recommend this to a friend