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Customer reviews

Rating 4.6 out of 5 stars with 2596 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,596 reviews
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer, spins fast to reduce retained water and saves on drying time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bangs like a jake brake

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works fine until it gets to the spin cycle. No matter what type of load is inside (heavy/light), it will bang violently, and yes, we've tried adjusting the loads. It does not matter how much or how little there is inside it, the drum always bangs, sounding like a tractor trailer using its jake brake. We returned our first one thinking it was an isolated issue, but this second one does the same thing. We are awaiting another return for a different washer that is currently on backorder.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your dismay about your experience with the washer.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement unit status. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product very nice and durable. Fit our needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machine on the market. Huge inside. Sleek look. Stackable with the dryer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but some shaking during the spin cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after buying a LG off of marketplace broke, works so far and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good washer love the color and love that my clothes come out clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Front loader is the way to go. The clothes come out as new as the day I got them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No shaking during spin cycles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is excellent, no shaking during spin cycle.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It is an average washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting to beat my old washer but it is not that good. We updated our house so we changed it. However I don’t think it is 5stars.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Washer quality

    Rated 1 out of 5 stars

    WARNING!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WARNING!! DO NOT BUY. Samsung appliances are the worst. This machine is so smart, its dumb. It does not work. Bought in Aug 2022 and just had the 2nd tech come out to see why water enters and then leaves out. Washing the clothes with no water in it. The explanation that was given is you can't wash shirts and pants together, you have to mix the right clothing so it can be balance, etc. Shoes and comforters has to go to the laundromat. There's no simple washing with this machine. Don't buy, but if you do, pay attention and return before the return date expires and you have to deal with the warranty department that tries not to replace it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that a working washer is essential, as we have to wash our clothes often, RachelL. Let us help make your laundry experience better.

      I recommend checking the link below for troubleshooting steps to try when the washer does not fill with water.
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      You may also check page 51 of the user manual for other recommended actions when water is not supplied on your washer.
      https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145181381) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    nice product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome product we really like it. we recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    FANCY!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine! Plays a jingle when load is done, and light on noise during use! Very happy with my purchase, great customer service provided!!! Will be back for the matching Dryer!!

    I would recommend this to a friend
  • Cons mentioned:
    Washer quality

    Rated 1 out of 5 stars

    Not reliable. Stay away! Do research before buying

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this washer June 2022. Makes a loud noise during spin. Basically sounds like a 20lb weight is in there. After hours of troubleshooting and talking/video chatting with Samsung tech support we found out the washer repair out weights the cost of a new one…. 1 year manufacturer warranty makes since because Samsung knows this washer is terrible.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking, easy to use and installed. Also price was good. Noise reduction is good but could be improve

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it’s job. Better than washing in a sink with dish soap

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best washing machine ever..luv this product and highly recommended..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. Great product. Cant wait for the dryer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good solid built unit. A bit technical but learning jack to operate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t buy another Samsung washer. We had to replace the first one in 8 years . This one makes a loud noise & Best Buy tried to fix it, but, didn’t.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand that dealing with a noisy washer can be frustrating. Let us help.

      Here is a link for steps on what to do if your washer is noisy. Please play each sound and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if one prompt and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147142108) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung