Customer Ratings & Reviews
- Model:
- WF45B6300AP
- SKU:
- 10909356
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Stay Away
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd Samsung (same model) I’ve purchased since March 2020. The 1st one began to leak shortly after the 1 year warranty expired. Shortly after that, the rubber seal on the door tore. After countless calls and chats with Best buy I found out it would be almost the same price to buy a new one than replace. So fast forward, I purchased a new one and now a few months after, it’s now making an awful sound during spin mode. Stay away! Samsung doesn’t stand by their product when called.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EdwinC, noise from the washer happens, and it can be frustrating. Let's get this sorted out.
Below is a link to help you diagnose the noise the washer is making. Please play each sound and pick the sound that matches the noise you hear from your washer. Kindly click the embedded word if one prompt and watch the video included.
Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147650171) to help our team pull up your information.
Have a great day.
^Camille
Samsung washer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful machine, but it does not work properly. It shakes ridiculously and now I have to get another one. Thank God for warranty!
I would recommend this to a friendBrand response from Samsung
Posted .Hello TaraL,
We appreciate the review of the washer.
Should you need further support with the new unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
- Cons mentioned:Spin cycle
Gets stuck in spin mode. Horrible experience.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly gets stuck in spin mode. We have read all instructions and balanced it properly. Still gets stuck. We are draining the basin at least weekly. Horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarinaL,
I can feel what you are experiencing with this Samsung washing machine. Let us help with it.
We thank you for reading the instructions and attempting to get the washing machine balanced. I have shared a Samsung link below that will guide you through 5 steps. Each step has a troubleshooting guide that you may follow. If those steps have been done completely, you may skip them.
If all the steps have been completed and you still get to experience a cycle that doesn't stop, please request service as mentioned in the last step of the guide.
Should you need assistance in setting up a service to visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this number 1145121575, and it will help our team pull up your information.
Leo
.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all im still waiting for it is been a full month
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Spin cycle
Not Please!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good purchase for me. I dont feel like my cloths are clean after the wash cycle. Have to wash too time to get my cloths clean. I'm not please with the purchase ....
No, I would not recommend this to a friend Samsung Champagne color Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer started shaking and vibrating along with loud sounds with every single cycle. Not so happy with the fact the washer was purchased brand new and it has been only 1.5 years since I purchased it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with a shaking and noisy washer can be frustrating, SuhradP. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
Below is a troubleshooting link when the washer is noisy. Browse through the guide and choose the noise that is similar to the one your washer makes.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
We have also provided the user manual for your model. See page 51 for other actions when the washer vibrates excessively or makes noise.
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an exchange and I don’t feel it was the best . It performs okay
No, I would not recommend this to a friendStrongly dislike
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible whasher! Installed, leveled. Loaded it up for the 1st time and the vibration when spinning was insane. The washer was moving around causing damage to the laundry room. 2 people could not keep the washer from moving. Leveled the wahser again and still had the same issue. Ended up returning the item and bought a new one different brand, and had no issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your washer needs. We are saddened to hear that you had an issue with the washer vibrating so much, even if it was properly leveled, which resulted in you having the washer returned and replaced with a different brand. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Quality Issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend purchasing this or the my best buy total tech service. There is a defect with these models where the counter weight is not torqued down correctly causing it to crack and break. The loud airplane launching noise is a great indicator for this. Apparently setting up an appointment with total tech does not guarantee anyone will even show up or even contact you to reschedule when they "over book" you. I'd only consider this if you want to take a chance your model has no issues and can afford to go a month without being able to wash your clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about setting up an appointment for the washer to get it working again.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
horrendous delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, horrendous delivery via 3rd party. Since when does the geek squad not deliver and install Best Buy purchases. You’ve completely remove the leg up you’ve heard from other big box stores.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with delivering and installing your Samsung washer.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Do not buy open box!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy! Bought open box, had a little dent not a problem. Got it home worked great 2 days after i could no longer return, started to act up on us. Wouldnt wash, door can not lock properly. Now almost a month and no longer wants to wash at all. Can't get anyone to help.
I would recommend this to a friendWasher dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but when unwrapped item it had 2 dents in lower left corner. Tried to call store but automated system kept me on hold for 15-30 min then would hang up on me. Poor system. Aside when picked up items the boys just stuffed items and there was no friendliness to the loaders.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Good washer if it works right (mine didn’t)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine shook like mad (yes shipping bolts were removed) so much so the machine would move several inches along the floor during spin cycle on heavier loads. Purchased washer/dryer on BestBuys leasing 90 day same as cash and returning the machine was an absolute nightmare between Best Buy and the lease company. I’m returning it but had to purchase another machine via another lease; hopefully this one works like it’s supposed to. I felt like I was being penalized because they sold me a dud machine…
I would recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to have a washer that moves when it's being used, JorgenR.
Here is a link to "Samsung washing machine is shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/
I also shared this video about "Washing machine shakes & vibrates or is noisy": https://www.youtube.com/watch?v=ywOrH59K9Rw
The below link is the user manual for your model. Turn page 7 (Installation cautions - bullet #2), page 20 (Flooring), and page 51 (Troubleshooting - Excessive vibrations or makes
noise) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf
For reference, I shared this link about:
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145214397), which will help our team pull up your information.
Have a great day.
Melardo
Poor washing efficiency!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor washing efficiency! It is not able to set the temperature of water! (What do the settings mean, Cold or Hot, and how much is it?) Similarly for the Spin and Rinse cycles!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about being unable to set the washer's water temperature, Leon. Let us help.
The washer has an ATC (Auto Temperature Control), which enables it to control water temperatures in each washing cycle using the internal thermistor. It is to maintain certain washing temperatures for best results.
We have provided a link to troubleshoot the washer fills with the wrong water temperature. The link also includes other links to check about the washer cycles and when the unit displays an error code. A video you may watch from the beginning until the end is also attached.
Washing machine fills with the wrong temperature water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
You may also check page 53 of the user manual for other recommended actions for a wrong water temperature.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147259482) to help our team pull up your information when you message us.
Thank you.
-Angelica
Poor customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer support is the worst! I’ve had the WORST experience imaginable. Not one but two washers delivered damaged. Still nothing from Best Buy on how they plan on resolving the issue. If I could give 0 stars I would! I’ve spent hours on the phone, missed multiple days of work, been hung up on and had to re-explain my problem over and over again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your overall purchasing and delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Bad machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken never came to replace it I called and I was never able to get to talk to them the first order delivery people dropped my machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Clean machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not think I have had clean clothes before this washer. My clothes are just so much cleaner. My only complaint is that I wish the doors on the washer and dryer opened in the opposite direction. It would make transferring clothes so much easier.
I would recommend this to a friendWorst Best Buy service ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. I have no idea if this is a good washer or not because Best Buy has been to our house 4 times already and each time had a different excuse why they couldn't install it. They delivered a broken washer the first time and the last time they "didn't have enough time" to install even though they knew what was involved in the install. Each time they have to reschedule its at least 3-7 days. Better off buying somewhere else.
I would recommend this to a friendBrand response from Samsung
Posted .Hello StaceyC,
I understand that the multiple installation delays have been frustrating and receiving a damaged washer. While the product itself may be reliable, it’s unfortunate that the installation process has been difficult.
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
- Cons mentioned:Spin cycle
Piece of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washing machine..shakes violently when spinning and yes I've tried leveling the legs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JulieB,
Making sure that the washer we use is working properly. Let us help with improving your washer's performance.
Your washing machine may shake even after leveling the four washing machine legs on the ground, this may happen if a large bulky item or a huge amount of laundry is in the washing machine.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145324158) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Its a nice piece
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color scheme is well i wish i wouldve seen more
I would recommend this to a friendBrand response from Samsung
Posted .We're glad that you like the color of the washer, Harp.
Aside from the champagne color, this model is also available in platinum and white.
Please click the link for more details:
https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu--ft--large-capacity-smart-front-load-washer-with-super-speed-wash-in-champagne-wf45b6300ac-us/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145959188) to help our team pull up your information when you message us.
Have a great day.
-John