Customer Ratings & Reviews
- Model:
- WF45B6300AP
- SKU:
- 10909356
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Scratches2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches from delivery all on top. Terrible but works.
I would recommend this to a friend- Cons mentioned:Washer quality
Open box is like gamble
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugly experience with open box Samsung washer stumble and very loud for me is broken item they not inspection before they sell it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with your experience with the open box washer, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, you may refer to these links and videos:
The washer is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/
The washer is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/
A video about understanding the noise on your washer (from 0:26 to 1:05): https://www.youtube.com/watch?v=SknGZKLd9AY
Have a great day.
Melardo
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this washer the first day I used the washer started jumping it felt like it was going to brake off I tried again the same happened now I’m scared to try again I have called Best Buy to come and check out because it is new I just got it 3 days ago if it doesn’t work I will be replacing with a different washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know how it feels to deal with a shaking washer. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 50 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Great Samsung product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great appliance from Samsung. I was a long standing whirlpool fan when it comes to washer and dryer. I switch to Samsung and zero regrets.
I would recommend this to a friendNew washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door is very weak not strong , afraid it will break
No, I would not recommend this to a friendBrand response from Samsung
Posted .At Samsung, we manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142902888) and it will help our team pull up your information. Thank you for being a Samsung customer! ^Lena
New purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is broken with in 10 days and Samsung customer service is really bad !! Wasted my money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ParmjitS,
We want to inquire more about what transpires with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Never could get balanced.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to trade in this front loader for a top end loader. I dont know if is the product or just the front end loading design but this washer was leveled and still jumped around my laundry room. Everything I tried to do to level the washer did not work. Ordered and replaced with a top end loading washer, its great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, DavidH,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Broke after only two years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this dryer barely 2 years and all of a sudden the drum starts banging around during the spin cycle and then it stops, I go to check it out and it appears the drum broke and fell or the bearings broke. I’m told repairing it would be more than just replacing it! I paid $1600 for it, I feel so cheated, so I guess I have to but a whole new one but never again Samsung!
No, I would not recommend this to a friend- Cons mentioned:Spin cycle
Horrible dod not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not spin out. Cycle would stop and have to be restarted. Could not handle large loads
No, I would not recommend this to a friend Not a good appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, very unsatisfied with this product, spinning cycle did not function
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maria, we understand how important it is to have a reliable appliance at home. Let us help you with your washer.
Below is a troubleshooting guide if your washer is not spinning. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps.
Samsung washing machine does not spin at all
https://www.samsung.com/us/support/troubleshoot/TSG10003486/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150339271) to help our team pull up your information.
Have a great day.
^Camille
NOT HAPPY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did 1 load and have a floor full of water. cant get a repair for over a week. also pedestals dont fit and replacements wont be delivered for a month.NOT happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, DavidN.
We are glad that you brought this to our attention. Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied.
At these links, we will go over some simple ways to stop your washer from leaking:
https://www.youtube.com/watch?v=jgKRn1xR_qs
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
To better assist you with the pedestals, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145105091) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Great machines
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first they are hard to get use to. Great machines but one thing if i cant change time to whatever i want or heat. Its already preset. Over all 8/10
I would recommend this to a friendNoisy/Vibration
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is noisy, especially when the water is being drained and the last spin . The washer is on second floor and the whole house vibrates.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Get the most out of your washer with a few simple tips and tricks to maximize its quality performance, Niki!
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. These noises are nothing to worry about! Learn more from these details.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
You may also watch our youtube videos about "Washing machine shakes & vibrates or is noisy":
https://www.youtube.com/watch?v=ywOrH59K9Rw
https://www.youtube.com/watch?v=SknGZKLd9AY
Leveling the washer:
https://www.samsung.com/us/support/answer/ANS00051342/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145372544, to help our team pull up your information.
Have a great day!
^Chrystel
Smelly washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has an odor from the first wash that is foul. It doesn't matter if you take clothing out immediately and clean the inside of washer and keep the door open. The smell never goes away even if you run the clean cycle immediately after wash or within the hour of washing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi teri,
We can feel the disappointment you have with this washer. We are here to assist you in any way possible.
We recommend checking the resources below and click the type of odor you smell on the washer.
Samsung washing machine or laundry smells bad:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147237176), and it will help our team pull up your information.
^Rodel
I love this washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it has a rinse and spin cycle, it does not leave detergent residue and it has not gone off balance
I would recommend this to a friendDont' Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. This is the second washer I’ve bought, and both arrived broken. When spinning, it shook the entire house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertaR,
We understand the inconvenience of dealing with a shaking washer. We're here to help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
You may also refer to page 50 of the user manual for other solutions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148131351) to help our team pull up your information when you message us.
Thank you.
-Angelica
Be careful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better make sure you have the right parts. It doesn’t come with the mounting kit. It doesn’t come with the proper cords and trying to get them is almost impossible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JimY,
We know how essential it is to have the right parts for the washer. Let us help.
You may visit samsungparts.com to check the availability of the parts needed for the washer for reference.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148259631) to help our team pull up your information when you message us.
Thank you.
-Angelica
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased both washer and dryer. The washer after only 1 month has already started with problems and leaves my clothes still very damp to where I have to do another quick cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tonya,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link to the user manual; kindly go to page 53 for troubleshooting steps for your washer that still has clothes wet after a cycle.
User manual.
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147930659) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Bad service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong part bring for installation for 4 times in 1 months i can't believe this is so bad experience from best buy and horrible service don't buy anything if have service for installation because no body care and if you want talk with Manger you have wait 3 hours behind phone every time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HamedB,
We are glad that you let us know about your situation. We are here to make your experience even better.
We would like to inquire further about the parts that you need.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145127912), which will help our team pull up your information.
^Rainly
Washer and dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product, all of our appliances are all Samsung now, they truly build a great appliance!
I would recommend this to a friend