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Customer reviews

Rating 4.6 out of 5 stars with 2596 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 2,596 reviews
  • Rated 1 out of 5 stars

    Washer don’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer does not dispense softener into the load!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Congratulations on your new appliance purchase. We are here to help you out with your washer dispenser issue, to address this concern let me share a troubleshooting link.

      Dispenser drawer issues in the Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01207154/

      To better assist you on other matters and to collect more details of what happened, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      You may provide this reference number (1144960656) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Energy efficiency and quieter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked of my purchase. Easy to use. Energy efficient it is a huge plus. It’s amazingly quiet. Highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washer is defective. It spins very loudly, and it moved because it was spinning very loudly. Best Buy is replacing the washer

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Grandma,

      Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Chrystel Samsung

  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Product, works like a charm, and it’s quiet!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this washing machine. It performs well, is easy to use, and delivers great cleaning results.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dents

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived with dents. Waiting for replacement later this month.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      Leo Samsung

  • Rated 1 out of 5 stars

    Bad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the dryer I requested but am not getting. I stayed on the phone for over 25 minutes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you taking the time to leave us a review about the overall experience purchasing this Samsung washing machine.

      To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Best buy - company of trouble invitation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damaged then expected during transit. That’s why no best buy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Samsung dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super product work great it was very quiet. Really recommended to anybody.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    nnnn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no instruction book nnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Thumbs up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Is very silent and efficient! We are very happy with the acquisition

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I would like is the choice of temp for wash and rinse. Other than that it is phenomenal. I love the smart wash where it adjusts for the load up or down due to amount of laundry. It is supper quiet (as long as you don’t have super heavy stuff to bang around in rinse cycle like heavy blanket or zippered items).

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick wash not enough water soap and softener stains

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Having clean clothes is important, Peter2022. We are to help you provide some possible fixes.

      It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer aren't actually caused by your washer. Please check this link for details.

      Laundry is stained or damaged after using Samsung washing machine
      https://www.samsung.com/us/support/troubleshooting/TSG01108628/

      Tired of carefully measuring your detergent on every cycle? With the new automatic dispenser on select Samsung washers, you won't have to worry anymore because it automatically dispenses detergent and fabric softener during wash cycles. Please check this link for details.

      Use the auto dispenser on your Samsung washing machine
      https://www.samsung.com/us/support/answer/ANS00088882/

      Using the best kind of detergent in your washing machine may seem tricky. You definitely want your clothing and other items to come out as clean as possible, but you don't want to accidentally overfill your machine with detergent or place it in the wrong compartment. Please check this link for details.

      How to use detergent in your Samsung washing machine
      https://www.samsung.com/us/support/answer/ANS00031847/

      When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.

      Cycles, settings, and features on your Samsung washing machine
      https://www.samsung.com/us/support/answer/ANS00061937/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145422963) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Rated 3 out of 5 stars

    Good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was okay.Making some noise while washing and rinsing

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Maybe mines a lemon but would not recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased mounting brackets mounted them as instructed everything was leveled. Washer shakes so bad it sounds like an airplane taking off shakes the house. Today (with spin cycle on lowest setting due to the amount of noise it makes) the Samsung brackets broke, the dryer fell off the back and broke the legs off the dryer. Will be calling to initiate return in the morning.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 4 out of 5 stars

    Mostly Terrific!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I have only had the 4.5 Cu. Ft. Front Load Washer for several weeks, I am very satisfied with its performance. It is relatively quiet, does a good job of washing, and has numerous cycle options. My main complaint is that puddles of water remain in the rubber trough surrounding the tumbler. One must towel dry it in order to prevent it getting musty. Also, excessive water remains in the detergent drawer when the cycle is finished. It is a mold and mildew magnet!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung -Front Load Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel Excellent, Affordable and reliable!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product lives up to its promises. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great brand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t disappoint, love the features they have like the touch buttons instead of pressing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great dryer aside from annoying music

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer in nearly every single way. I like the option to stack, which I do not utilize at this time, but it's good as a future option. The only thing I don't like is, from my understanding, the only option between end-of-cycle notificaiton is silence and this annoying, long musical number. That is ridiculous and I don't like it one bit. That is the only reason I am giving this 4 stars instead of 5. That's the same exact issue I have with the dryer, so pretty much the same review as this is a set and goes with the other.

    I would recommend this to a friend