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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2596 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 2,596 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great matches my existing dryer and was delivered quickly and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washing machines

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are delighted to offer a review of your new washing machine. This appliance has been designed to provide efficient and effective cleaning for your garments. Its user-friendly interface makes operation straightforward for all users. We are confident you will appreciate its performance and reliability. Thank you for choosing our product for your laundry needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Jimmy’s washer !!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new wash machine & awesome customer service !!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this item and still haven’t used it but the trial run was smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a replacement and works like a charm. I also bought the pair.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and love that I can see when wash is done with an app

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and clean. I have no words except that i am a happy customer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended, all menus are simple and fun since it come with sounds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Leaks - leas than 10 days old!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaks on most commonly used cycles - best buy total tech not helpful either, wants to take the washer then arrange for a replacement

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know the worth of a working washer, as we do laundry regularly, Kayla. Below are helpful tips to prevent leaks from your washer.

      If your washing machine is leaking, it doesn't automatically mean service. There are a few things you can check yourself to get the leaks resolved. Learn more from these details.

      Samsung washing machine is leaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01000977/

      You may watch our youtube video about "What to do if your washing machine leaks":
      https://www.youtube.com/watch?v=jgKRn1xR_qs

      Proper leveling will help to prevent leaks from the washing machine:
      https://www.samsung.com/us/support/answer/ANS00051342/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145305933, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect, has not been a year yet..we will see how long it can last..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! One of my best purchases since I moved into my house!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    High quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. User friendly, very quiet, and efficient. Only trouble has been it required HE detergent, and does not break down detergent sheets well. Currently looking into non toxic detergent options, otherwise wonderful machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Owner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, friendly user and very efficient

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer leaked water, the first time we used it, called and resceduled the delivery, a week out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the make and usability of this machine. It is a quiet machine and washes clothes very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great transition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great! The set-up was smooth and everything is operational.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washer and even better for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a dryer from my sister but had trouble finding a matching affordable washer. This was an open box and had a few scratches on top. We plan to remodel and stack them so that will be hidden and we got the unit half off. It works great and washes very well. It is very quiet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defect

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    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer came in defective, could not even use it for a second,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      Melardo Samsung

  • Rated 5 out of 5 stars

    Smooth as silk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine was a gift for my son and he really enjoying the new washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joanie

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quick wash setting. So many times we all of sudden need a top and have found a stain. Can quick wash and dry in less than a hour. Life saver

    I would recommend this to a friend