Customer Ratings & Reviews
- Model:
- WF45B6300AP
- SKU:
- 10909356
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Cons mentioned:Installation
Washer/Dryer install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 4 appliances at the same time. The stove was damaged, the stacking kit for the washer/dryer wasn't sent and literally all that was done was plug in the refrigerator. They wouldn't run the water line and the icemaker didn't come. I had to go pick up the icemaker and pay a plumber to run the line, they came back 4 times before we got all 4 appliances installed
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Buyer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, easy use, good service from BestBuy.
I would recommend this to a friendA Disappointing Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash in White appeared promising at first, but after just two months of ownership, I experienced a catastrophic failure. In this article, I will share my personal experience and highlight the flaws of this washer, providing insights for potential buyers. It is important to be aware of the downsides of any appliance before making a purchase decision. The internal washing machine barrel unexpectedly broke, resulting in the violent smashing of the casing and other components. The extent of the damage was shocking, rendering the washer completely unusable. To add to the surprise, a significant amount of black dust, unrelated to ash, was expelled from the bottom. Even the Samsung technician who examined the unit was taken aback by the severity of the damage. Upon inspection, it became clear that the entire drum had detached from the bolts meant to hold it together. This highlighted a significant flaw in the washer's design. The detachment of the drum from its securing bolts is not something one would expect from a reputable brand like Samsung. It raised concerns about the overall construction and reliability of the washer. Thankfully, we stopped using the washer in time, preventing a potentially worse situation. The catastrophic failure could have caused even more damage if we had continued using the appliance. The potential consequences were too distressing to contemplate, and we were fortunate to have avoided them. Despite its initial appeal, the Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer fell short in terms of durability and reliability. The sudden failure of the internal washing machine barrel after a mere two months of use was a massive disappointment. It revealed a lack of long-term reliability and raised questions about the overall build quality. One puzzling aspect of the failure was the expulsion of black dust from the bottom of the washer. This was unrelated to ash or any other external factor. The presence of this dust added to the confusion and frustration surrounding the incident. It also raised concerns about the potential health hazards associated with such emissions. In conclusion, my experience with the Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash was nothing short of a nightmare. After owning it for only two months, the washing machine barrel failed catastrophically, causing extensive damage to the internal components. The complete detachment of the drum from its securing bolts highlighted a significant flaw in its construction. The release of black dust and the potential for further damage had we continued using the washer only compounded our disappointment. For anyone considering the Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash, I strongly advise against it. The risk of a similar malfunction and subsequent destruction is too great. The lack of durability and the serious design flaw pose significant concerns for potential buyers. It is crucial to thoroughly research and consider alternative options to avoid experiencing the same issues I encountered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We are here to assist you with your washer to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145994625) to help our team pull up your information.
Have a great day.
^Camille
Faulty machine - needs major repair after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this machine just a little over 2 years ago for a family of 3 - so low usage and it needs new shock absorbers which will cost about half the price of a new machine. Called Samsung and the machine is not under warranty. Really? Clearly something is very wrong! I don't expect ot have to replace this price machine every 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SusanS, we understand how it feels if your washer shocks are broken. We want to speak to you directly to provide support and see what options we can do to help you sort this out.
I have also included more details about your warranty.
Washer warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=WF45B6300AP/US
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147746228) to help our team pull up your information.
Have a great day.
^Camille
Gets the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, had a few mechanical issues, glad I have the protection plan
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kim1,
Thank you for sharing your experience with your washer. Should you need any assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148692405) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Purchaser
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is performs poorly. Drum shakes terrible as if it’s about to fall through the bottom
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MamaB,
We acknowledge the time you took to share your review of your Samsung washer.
If excessive movement occurs during a wash cycle, it may indicate that the washer is not level, the load is unbalanced, or the unit needs to be stabilized. Adjusting the washer’s placement, ensuring load distribution, and verifying that all feet are firmly on the ground can help reduce vibration.
You can explore the full guide here:
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Please keep this reference number for your records: 1152284505. Feel free to reach us through the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
We appreciate hearing from you, and Samsung truly values your business.
Christian
Samsung Care
mediocre and breaks easily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had great results with this washer and even worse results with getting samsung customer service to help. I would prefer a different brand of washing machine next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad to see your review, ladybug1682. For us to assist you, we would love to speak to you and get more details about your unit.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145335846) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stay away from Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in Dec 2021 after seeing the reviews and they offered some discount. Minimum use at apartment. It started making loud noise after 6months of use. The Technician from Bestbuy came, did some minor checks, and said everything is OK. Now it completely quit working making real loud noise. The manufacture warranty of 2 yrs just expired 3 weeks ago. Called Bestby again paid the diagnostic fee. To fix it is another $450 bucks. So the total adds up almost equal to the price of the washer. I opted to go for new LG washer than spending money on a defective brand washer. Stay away from SAMSUNG for Washer. Our another LG washing machine lasted more than 10 yrs without any problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Math,
Thank you for choosing Samsung for your washer needs. We're sorry you no longer have the product, and we hope to work with you again in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
RUN FROM SAMSUNG!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know who’s writing the review on the washing machine. After just over a year, our machine broke, causing a flood. We contacted Samsung to get a technician out after waiting one hour on the phone. They told us somebody would contact us 24 to 48 hours. It’s now been four days the first customer service person from Samsung who was Emma from the Philippines put us on hold for half an hour, and never came back. There is no customer service. There is no follow up. We got a lemon washing machine , and nobody at Samsung cares. I’m no longer buying from Best Buy and I will never buy one Samsung product.
No, I would not recommend this to a friendAVOID THIS WASHER AVOID SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our appliance man told us a bolt broke off which has led to needing to replace the entire tub. All said and done the quote was $880, more than we paid for the washer. Samsung and Best Buy are no help and act like it’s your fault for not buying their extra warranties. Same thing happened on new Samsung fridge. Both repair guys have laughed and said Samsung looks great but are horrible quality. Their customer service is an absolute joke.
No, I would not recommend this to a friendSo bad service I still waiting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So bad service .so bad organization,so bad team,so so bad experience 3 time they still dosent fix They give 3pm -7pm And service come 7.10 I’m not there they didn’t fix and go
No, I would not recommend this to a friendBrand response from Samsung
Posted .UgurA, we understand your frustration if your washer is still not fixed and the service technician's time of visit is not followed. We want to speak to you directly to provide support and see what options we can offer to fix your washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148718516) to help our team pull up your information.
Have a great day.
^Camille
Don’t buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These models have issues with the balance weights that Samsung knows about and cant be repaired. Plus they wont completely replace when it breaks after only 2 years. Buy a different brand that will honor their product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are happy to see you posted a review, Trace.
Your washing machine may shake, move, and make noise while spinning.
This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine.
You can check the troubleshooting guide below about the Samsung washing machine shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Here's a video link: https://www.youtube.com/watch?v=ywOrH59K9Rw
You can also check the model's user manual link below on page 51 about noise and vibration and page 24 about the steps to level the feet of the washer.
https://downloadcenter.samsung.com/content/UM/202301/20230103164743297/WF6300B_UM_DC68-04355A-03_EN_CFR_MES.pdf
I have provided related Samsung links below.
Install a washing machine in your home.
https://www.samsung.com/us/support/answer/ANS00051342/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145705198, which will help our team pull up your information.
^Rainly
WASHER GAVE UP!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years the washer gave up and stopped working beware buyers
No, I would not recommend this to a friend- Cons mentioned:Washer quality
Needs replaced after less than 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this washer for just under 3 years and this week (right before Christmas) it broke. We have had 3 appliance repair places tell us it's not worth fixing, better to just buy a new machine and 1 flat-out said they won't even bother trying to fix Samsung Appliances. What a huge waste of money for us, and absolutely ridiculous that it didn't even work for 3 years. When it worked, it was a fantastic washing machine. I am so disappointed and will not recommend Samsung appliances to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Getting the best value for your money is what we want from our customers.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145282865), which will help our team pull up your information.
Have a great day.
Melardo
I wish I looked around before I bought it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst washer no no matter how long you leave them in the clothes never come out clean. Hot water, steam it doesn’t matter they come out with the same Stains they went anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your washing machine as clothes never come out clean and clothes come out with the same stains. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01108627/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
Please also see this link https://www.samsung.com/us/support/troubleshooting/TSG01108628/ if your laundry is stained or damaged after using your washing machine.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084866/ on how to get cleaner clothes with your Samsung washing machine and https://www.samsung.com/us/support/answer/ANS00030150/ for tips on how to clean your Samsung washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144565431.
-Noraina
Can review it yet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When delivered came with damages on the left side, so still waiting to receive a new one. Hope once received the new one works great.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille