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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2592 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 2,592 reviews
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always stick with Samsung. Yet, I noticed the price is kept as high as before, but unfortunately, it is lessened by the quality...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above my expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done and more! Was really surprised as how well this machine is and it is above my expectations

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing! Does the work very well and exactly what i was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best, one of my best inversion that I’ve made. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice affordable set. Nice looking aswell. I would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with the product. We’re very satisfied with the delivery team.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its worth every penny. Easy to use even my kiddos loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Had it for two months work find my wife love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment we made for our new house. The color matched perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Item, love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and user friendly, highly recommended. Would by it again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    worthless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely worthless if you actually want clean clothes...does not use sufficient amount of water,does not wash clothes in a solution of water..all it does is get clothes wet a tosses them around...i washed 1 set of clothes in washer on 2 different cycles,once on normal(1hr) and washed same clothes again on heavy cycle(2.5hrs)..pulled clothes out and washed by hand in a tub with a solution of water and soap..(pictures)...absolutely disgusting..i got the clothes cleaner in 20 min.in a tub than the washer did in 3.5 hrs..insane..do not buy...if you already have an H.E. washer,do the test yourself..from what i seen,i will not stay at a place(hotel or bnb) and use there sheets or towels if they used an H.E. washer...disgusting

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We wish you didn't have to go through all of this with your washer. We are here to assist you.

      We recommend checking on the resources below for tips on how to achieve the best result on your laundry. Kindly click on the embedded words for additional information.

      Clothes are not clean after washing in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Should you still need further support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1146549482), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Replacement for red Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace our old Samsung washer(red). This one is quieter and has more adjustable settings than our old front load one. We are sold on the front loader washers. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well so far. Replaced older LG under warranty

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it so far, i like that i can see they cycle finish on my phone

    I would recommend this to a friend
  • Cons mentioned:
    Washer quality

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a number of Samsung items in my house and like them very much. I bought this upper scale Samsung with confidence I was getting a quality product. Wrong. The first washer needed to be exchanged due to some technical issues with the washing cycles. I've had the replacement for a month and now find parts not fastened loosely and wonder how long before it becomes another problem. I bought a washer, dryer and two pedestals. I've had two replacements with these items. I'm tired of not having a quality product I thought I was buying.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Thank you for taking some time to share your experience with our product. We apologize for all the issues you encountered with our product rest assured that We will strive to create durable, quality products. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.

      In case you encounter some problems in the future, you may use this link for some troubleshooting.

      https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/

      If assistance is needed, please reach us with the following options to further assist you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference number:
      1144729874

      Thank you for choosing Samsung. Have a great day.

      ^^Ross Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new set does so much more than i need but thats worth it to me

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 3 out of 5 stars

    The Installation is pending, look nice though

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of this washer is still pending, one cannot possibly write a full review on product that hasn't been used.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Clark,

      To better assist you in getting an update about your washer's installation schedule, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product, easy to use and make the work as suppose to do it

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great, tech didn't install properly and it flooded my basement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes the clothes very well! Recommend you to buy this washing machine.

    I would recommend this to a friend