Customer Ratings & Reviews
- Model:
- WF45B6300AP
- SKU:
- 6491510
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, particularly praising its overall performance, quiet operation, and ease of use. The large capacity and appealing color are also appreciated by many. However, some customers have reported issues with the spin cycle, installation, and delivery, while others feel the price is a bit high.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Installation
A nigthmare get it installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy after a month of the delivery still doesnt install it. They have came 4 times and never bring the parts for the instalation. I just want they take the washer and dryer of and buy in other store that provide instalatin and costumer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are aware of the frustrations you encountered with the installation process. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
^Chrystel
- Cons mentioned:Installation
Beware about delivery and hookup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the washer will be fine BUT! they won't tell you this at the store....if you have a existing pedestal, they will not put it on. They will hook up the washer, check it and leave. You have it put it on the pedestal yourself. If I would've been told that when I bought it....I would've just picked it up myself and install it.....because I have to redo it all anyway now. Almost canceled the order. BEWARE.
I would recommend this to a friend - Cons mentioned:Installation
Samsung Washer and dryer combo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am absolutely amazed with my Samsung washer and dryer the installers did a great job stacking them except for a small scratch which I was compensated for I am very satisfied with my purchase.
I would recommend this to a friend - Cons mentioned:Installation
Yawn....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this when our 9 year old washer died. Same exact model so if you want more than 9 years, not so good. Also, we have pedestals and I told the sales guy that, he said no problem delivery guys would put it on the pedestal. Wrong! Also, why doesnt BB have a loyalty program? I've spent probably 20 grand there and I would think I would be shown a little love.
I would recommend this to a friendBrand response from Samsung
Posted .Hi BrianR,
We appreciate your review. We would love to speak with you about your washer and determine how we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147040396 to help our team pull up your information when you message us.
Have a great day.
^Aloe
- Cons mentioned:Installation
The Installation is pending, look nice though
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation of this washer is still pending, one cannot possibly write a full review on product that hasn't been used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Clark,
To better assist you in getting an update about your washer's installation schedule, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
- Cons mentioned:Installation
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works great, tech didn't install properly and it flooded my basement
I would recommend this to a friend - Cons mentioned:Installation
Looks good, but beat buy has to install it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully It will be working well. I gir this two months ago. Best buy is still trying to install this. I mighy habr. A better answer Latr January.
I would recommend this to a friend - Cons mentioned:Installation
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the first time I was disappointed with bestbuy, the guy who dropped it off, came coming up with reasons on why not to install, needless to say it’s still not installed. My wife couldn’t do it, and I work out of town. Not satisfied, paid for the extra parts just to have it installed. Nothing was in the way to install it or anything. Just lazy
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall installation experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Installation
Poor customer service and unprofessional teams
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know why I have been blocked for writing reviews on my other purchase. I have a bad experience with Best Buy and geek squad. Geek squad team had me Change an outlet for no reason. They sent me a broken washer and the guy named John said that the outlet needs to be replaced. I had to pay money to electrician for no reason. They came and replaced the outlet. The next time the came for installation the washer still wasn’t working. I will not buy anything from bust buy anymore. I have been having a hard time with the customer support and installation process. Very unprofessional, poor customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall purchasing and installation experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Installation
Worst customer service and experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would not let me select 0 stars. This has been the worst customer experience I have ever had. Washer was installed incorrectly, we had to have 3 different techs come out for over two weeks just to say we should return in. I called into exchange the set. They showed up Tuesday with a cooktop. And then they said they only had a washer. We sent it back. Today they showed up with only the dryer and said there was no order for a dryer. It's ridiculous. Worst customer service I have ever had. I've spent at least 15 hours on the phone and chatting with reps for three weeks and issue is still not resolved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand that your experience has been less than ideal. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly