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Customer Ratings & Reviews

$799.99
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The comparable value is $1,039.99

Customer reviews

Rating 4.6 out of 5 stars with 4879 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 4,879 reviews
  • Rated 5 out of 5 stars

    A definite improvement over our old washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. So much better than our old top loading washer, which would go out of balance if you looked at it cross eyed! Clothes come out much dryer due to the high speed spin cycle, which results in lower drying time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kiran

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is awesome about this product . I will definitely recommend to others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a wonderful washer Good price And a good quality And look’s nice

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a terrific washer for the price. It is so much quieter than our last one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Wanted a stackable unit to save space and this fit the bill perfectly. Also wanted a color other than white.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great amazing love it is the best very happy with it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate to even have to say anything negative about Samsung's products but this washer has not met my expectations and has even left little oil deposit spots on some of my clothing, on top of that it doesn't was as quietly as my previous over 10 year old LG washer. I had to have their technician come out twice which is them creating a monopoly because I requested a second oponion and they send the same person out to tell me its fine. Sorely disappointed in this machine and Samsung's customer service. I reported these issues not even 3 weeks from receiving it and they refuse to homor my request to take it back and have made it their agenda to make sure I'm stuck with it whether it works correctly or not.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Economical yet effective.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goes really well with my Samsung dryer. Looks great. Works great. Loving it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been a great washer. It’s very quiet with lots of options. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good replacement washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer replaced an older Samsung that has some loose parts turning inside the drum, and repair estimates were quite high. My household uses this machine three or four times a week and we have had very good results with it. It it easy to set the number of rinses, the kind of garments being washed, etc. We are happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Decent washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decent washer, quiet and has tons of mode selections. Energy efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was easy and so was set up! Washer works like a charm

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice looking, and a lot of room. I also love I can stack them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Washer For Everyday Laundry Needs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this washer along with the matching dryer. It's perfect. Washes well and has all the essential settings for most day to day laundry needs. It even has a glass door. I'm glad the BB manager explained to me the difference between the next version above this that just had the steam function and some other minor features that I won't really use. Saved me several hundreds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Installation a joke

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's my 2nd Samsung washer in 2 years, and the installation crews that best buy contracts out are the worst. There is zero quality control because they have these guys do 15 to 20 installs in one day. First installer didn't level the legs of the washer and since it's stacked in a closet, I wasn't going to try to attempt myself after they left. Had to have them come out again days later to level the feet, then those guys snapped the ground prong of the plug in the wall and left and didn't even tell me that they did it. I could not use the washer due to the danger of electrical shock. Now I had to have them exchange the washer for a new one days later to find out that when they came to install new one they would not be able to install the new one because of the danger of the plug broken off from previous installer. Then I had to reschedule for a 4th time days later again and replace the electrical outlet myself before they came to install new one. I will never again be purchasing from best buy, especially having something installed from them, a complete joke. Oh, and the legs are still not level which I have to still do myself now after all of that

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SteveL,

      To better address your service and installation experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect just what we needed after ours had broke down.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Feedback

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Delivery and installation was timely and well done.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, clothes seemed softer and cleaner first load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clothes come very clean and very dry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have it for a month and so far is doing great. Clothes come very clean and very dry, which reduces the time on the dryer. Like you can choose different types of detergent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It’s so easy to use and it looks great.

    I would recommend this to a friend