4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$799.99
Save $240
The comparable value is $1,039.99
Deal ends tomorrow

Customer reviews

Rating 4.6 out of 5 stars with 4879 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the product's overall performance, low noise level, and ease of use, often appreciating its large capacity and good value. While many find the size appealing, some concerns have been noted regarding the spin cycle and the overall quality of the washer. A few customers also reported issues with installation, clothes not smelling fresh, and problems with the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 4,880 reviews
  • Cons mentioned:
    Installation

    Rated 3 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was Good but they messed up during installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this washer! Really handles everything from day to day to even my big bedding! Really fast as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great and love the dryer. Has a setting for wrinkle free and I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and what a difference it made from our old one. We can fit so much more and I love all the features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tired of Waiting and seeking resolution

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I had an option of 0 stars that would be my option! The product issues since the day I bought it, the issues in getting someone on the line, and now still waiting online for resolution after MONTHS!! What should be a warranty replacement is now a drain of my time and efforts to resolve an unbalanced, unfixed, spring replaced yet unresolved washer issue rattling uncontrollably while in spin mode. Next steps likely to escalate yo the ombudsman for action.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JacobS,

      We appreciate you taking the time to share what’s been happening, and we understand how frustrating it is to deal with an ongoing spin-related issue—especially when you’ve already invested time and effort trying to get it resolved. We’re here and fully willing to help you move this forward so your washer can operate the way it should.

      To review your case in detail and provide the next steps for your unit, please reach out to us through the channels below. Our team will be ready to assist and continue the support process with you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151548242) to help our team pull up your information.

      Thank you.

      ^Camille Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung 4.5 Cu Ft Front Load Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use and has a physical knob to help with selection. It's extremely quiet and the Vibration Reduction Technology for the spin cycle works really well. We hardly know that it is running. It does a great job of cleaning, too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2nd time a charm.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took two times but it finally was correct....We are still Best Buy fans, but looking for a little money back.

    I would recommend this to a friend
  • Cons mentioned:
    Smell

    Rated 1 out of 5 stars

    It STINKS. Would not recommend.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really do not like this washer. I’ve had front loaders before so know how to care for them. This one STINKS. After the first wash, my clothes smelled sour. The machine has been put through the cleaning cycle, door always left open after washing, gasket dried… it stinks. My clothes stink and it doesn’t do a great job of cleaning either. I wish I could return this machine. It’s awful. I feel ripped off.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there ShopALot, I understand you have some concerns with the performance of your Samsung Washer. I know how frustrating it can be for your clothes to have an odor. I would like to help you resolve your issues with some helpful tips to ensure your washer is working efficiently. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01110749/
      If you have any other concerns, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143749234. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great wash machine for simple wash tasks

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the machine for almost a month, it was worked great! Very large drum with simple features. So far so good!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great electric dryer. Plenty of drying options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer I like it does a very good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Great washer. Very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice machine

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent one . Worth the deal when i purchased 4 samsung appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First side loader ... love it! Code are clean machine is quite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great... Replaced a Samsung with a Samsung that was over 10 years old. The new technology is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid machine.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a quality machine. Im impressed how dry the clothes are out of wash machine. The delivery and setup was timely.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Only had 13 months before failed.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spin cycle will break this machine. Read the other reviews. Bracket will break off, you will see gray particles falling out underneath, and they can't fix it. ours broke 1 month out of warranty

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the price. Fit my needs since I needed stackable washer/dryer in a smaller laundry room. Overall I would recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed with samsung quality and warrenty.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine broke down after 18 months. The buttons control panel stopped working and machine doesn't even start. Not worth it. Disappointed with samsung quality and warrenty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We are aware of how you feel about your washer not starting and the control panel not responding. Let us assist you.

      Below is a link with steps to help with your washer. Check the embedded word "power button isn't turning the washing machine on" for more details and watch the video included fully.

      Samsung washing machine buttons won't work.
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      We would love to speak to you to provide further assistance. Please feel free to get back to us via the following options: 

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 

      Please provide us with this reference number (1146944870) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi quality washing at it’s best! My mom loves it!!!

    I would recommend this to a friend