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Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $1,039.99

Customer reviews

Rating 4.6 out of 5 stars with 1884 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the wash quality, noise level, ease of use, and energy efficiency of this 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its large capacity and attractive color. However, some customers reported issues with the spin cycle and installation process. A few also commented on the price and warranty length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,884 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient front load washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used this new front load washer and has performed flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have been working very well and highly efficient.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t receive my items I purchased!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received an email asking me to make a review of my purchase. However the washer and dryer that they showed a picture of we’re not the ones that I received. However they are the ones that I ordered but for some reason Best Buy had canceled my order so I never got an email telling me they canceled my order on the day they were supposed to arrive. I ended up calling customer service to find out my order has been canceled. They couldn’t give me a reason I had paid for my order in cash And ended up having to get an LG open box washer and dryer which I’m happy with but I would’ve love to have the Samsung that I originally purchased but that didn’t happen so there’s my review it said I can qualify for a $400 gift card for me doing this . Let’s see if my luck has changed and win the gift card. It’s not fair for me to be able to rate this item since I never originally received it so if it lets me, I’m gonna leave them blank if not, I will mark the middle star..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,  
       
      We understand what you have gone through with your order being canceled without prior notice. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns about your order being canceled and see if you will be eligible for the gift card. 

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Washer with good features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product with affordable price.I am recommending this product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice and easy to use have not had any issues yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung Washer and Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, had a top load washer by Samsung. Switched to a front load washer. Easy to use, even with your phone. Quiet and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    samsum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great machine work perfectly. i recommand this to any body

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer and Dryer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and Dryer are amazing by far the best I’ve ever had !! No issues what so ever , my favorite part is that I’m able to connect them to my phone and will notify me when cycles are done

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, efficient, great at cleaning. Easy to adjust wash times and cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good size

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size , nice look and easy to use. Loved the pair

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Very annoying.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so annoying is the best way to describe this washer. It works so that’s cool. But it is soooo sensitive! In my old house it worked because it was behind a baby gate and I had my units stacked so I never had the need to reach over it while it was in use but now I have shelving above and you cannot reach to get anything because if you touch it in the SLIGHTEST bit it will shut off while it’s washing and you can’t just start it back up where it stopped!!! You have to restart the wash every time losing the soap with it. My boyfriend and I each have done it several times by accident. I googled it and apparently it’s a common complaint that Samsung says they can’t fix due to emergencies but there’s got to be a solution. My toddler is only 2 so she hasn’t noticed yet but I know the time will come so not looking forward to her learning that new trick! If you have them stacked it’s a little better because then you’re not reaching over while it’s in use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good looking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking set that is easy to operate. Works well and doesn't use a lot of detergent.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great value. Clean clothes. Very happy so far.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price on an open box model. Washer seems to work very well and gets clothes very clean. One thing to watch out for is to make sure you run the "calibration" cycle. Itakes a huge difference in the amount of vibration at high spin speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung washer &dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its worth 100 percent for what the purchase price is . Super fast and efficient.They are not load at all ! Beat quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products from Samsung. It lá almost one year I bought it. It works gret everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this set worth every penby i would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feedback

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product!! From the moment I placed my order to the delivery and setup, the process was smooth and excellent support. The staff was knowledgeable, courteous, and helped me choose the right product to fit my needs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been great. It’s easy to use. It isn’t too noisy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Quiet and leaves clothes smelling fresh

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent Upgrade from older Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a 2009 Samsung washer and this was a significant upgrade from that model. Quieter overall and less vibration than we expected. The controls are easy to use and it does a good job cleaning our clothes. The platinum color is also a great complement to our stainless appliances around the corner in our kitchen.

    I would recommend this to a friend