Customer Ratings & Reviews

Washer is what I needed, performs well. Does lack sufficient guidance - no manual to explain certain functions. Am using with confidence that it will last a long time.

Love, love the new washer. The clothes came out so clean, I was beside myself and kept looking for more clothes to wash. I recommend this washer to anyone.

Beautiful washing machine. I loved how It washed my couch pillows with out making them loose their shape. I would have gave 5 star but had to take away 1 because of the noise the washer makes ( shaking& bouncing around when washing only half a load of clothes)

You get notifications when your clothes are finished. You get notifications to take your clothes out that you want to iron. Pretty cool washer and dryer. Came with a scratch though. I could have gotten an open box for that. Still waiting to get it replaced.

We went in store to look at washers and find which one we wanted and since wasn't in stock we ordered online. The staff was great and very helpful and the delivery was great they unloaded right where we told them to. Never had a new washer so took a minute to figure out why it shook out of where we placed it only to find out there are shipping bolts that hold drum so once we got that it works perfectly!

It's my 2nd Samsung washer in 2 years, and the installation crews that best buy contracts out are the worst. There is zero quality control because they have these guys do 15 to 20 installs in one day. First installer didn't level the legs of the washer and since it's stacked in a closet, I wasn't going to try to attempt myself after they left. Had to have them come out again days later to level the feet, then those guys snapped the ground prong of the plug in the wall and left and didn't even tell me that they did it. I could not use the washer due to the danger of electrical shock. Now I had to have them exchange the washer for a new one days later to find out that when they came to install new one they would not be able to install the new one because of the danger of the plug broken off from previous installer. Then I had to reschedule for a 4th time days later again and replace the electrical outlet myself before they came to install new one. I will never again be purchasing from best buy, especially having something installed from them, a complete joke. Oh, and the legs are still not level which I have to still do myself now after all of that

Got the washer and dryer about a month ago. Very happy with them, they are easy to use, have so many options and I can stream it to my phone. The guys who delivered them were great, and knew exactly what they were doing!

I like it… works well just like my last one. I recommend it

Love my new washer! Easy transaction, install and pick up. My washer went out and needed a washer asap, Best Buy saved the day.

Love my new washer and dryer set. They work great would definitely buy again.

I am very happy to choose this washing machine. It is very quiet when working. I chose the champagne color. The color is very beautiful. There is a special price when I buy it.

I love my new washing machine. It's wireless, quiet, white clothes are cleaner, and I can control it from my phone. I love it.

When ever I hear the little jingle once the wash is done, I giggle like a little school girl and put my clothes in the dryer. As a man this washer gets me excited to become a house wife

Awesome service from tech setup very professional great

Great set. I stacked mine and I love it! User friendly.

Replaced an old Samsung washer with a new one . Nice mid line product - no problems !

My salesman was very knowledgeable and ask relevant questions on what and how I was going to use my washer and we decided this model was the best for our use

This washer is so pretty and large. It fits perfectly in the space that I have which is a closet really. I highly recommend this product because it will handle all of your laundry needs. Also the installation by Antonio and Kelton was five star.

I never thought i would love a washing machine. It’s incredibly efficient. I love that i get a notification on my phone when the wash cycle is complete.

I will not purchased a Samsung appliance ever again. I purchased this dryer in November 2023 and had it installed in December 2023. It completely stopped working (no lights, no sound, not even a hum) on December 16, 2025, just nine days after my Best Buy Total Tech expired. Fingers crossed it can be repaired. I would not recommend this product.