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Customer Ratings & Reviews

$799.99
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The comparable value is $1,039.99

Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 4,878 reviews
  • Rated 3 out of 5 stars

    Broke in less than a year

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was great for almost the 1st year that we had it. About a few weeks ago while the laundry was spinning, it sounded as if the washer was going to take off on a runway. I called BB asap; they told me to contact Samsung since it was still under manufacturer's warranty. I called; everything has been approved for a replacement on July 24, 2023. I was supposed to hear back from BB by July 31, 2023. Well, I still have no washer and I still have not heard from BB on my replacement.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for informing us of your experience with one of our Samsung washers.

      Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine. Great layout and easy to use options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Samsung Washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung washer! It is very quiet with lots of washing choices! My clothes come out great! I like the looks of the washer too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well so far, but havent had it for long. As with the dryer, the jingle is neat but long, and the phone alert setup was fairly simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned a Samsung for a long time, and I really enjoy their products. All my Samsung appliances are from Best Buy and they stand behind their products. I recommend this washer and dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung washer is perfect. Sleek look and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washes and dries perfectly

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using it for over 6 months now, it washes and dries perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung makes an excellent Washing Machine!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes an excellent washing machine that does an excellent job washing pretty much anything!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100 % good gave me peace of mind. the installers did a professional job.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Review after 2 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how quiet and fast each cycle is in the washer. The dryer gets super hot and drys clothes faster than the previous dryer that i had. Only down side is the long chime after eachload is complete.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of using this washer I can choose how many rinse cycles I would like and my clothes smell amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine! You can customize wash cycles. Spin cycle really gets clothes almost dry so drying time takes way less. Would recommend and especially with the sale price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best appliance to own. It really fulfilled the reasons for my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sufficient and quiet. Personnel were kind and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and nice machine I like it work smoothly no problem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok washer for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you open the washer after washing it leaks water. The window on the inside doesn't dry very quick. You have to let the door sit for a couple minutes to dry the window. It's not fair to have to wait for the window to dry. Not a good idea to buy a front loader washer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this Washer!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washing machine. This is the second Samsung washer I have purchased and the first that I bought years ago is still working great at my last house I lived in.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy install and works perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went perfect and it does the job I need it to do. Super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Silent runner; Good Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Silent running, clothes are very clean. Able to change presettings for the type of clothes I am washing. Plays a musical tune which can be annoying but has not been yet. Bought it for $599 which I thought was a good value.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Really good so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the large capacity and the effective spin cycle. I have not used any other setting except normal as yet. May do an update if the other settings are not good.

    I would recommend this to a friend