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Customer Ratings & Reviews

$799.99
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Comp. Value: $1,039.99

Customer reviews

Rating 4.5 out of 5 stars with 4830 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, particularly praising its overall performance, quiet operation, and ease of use. The large capacity and appealing color are also appreciated by many. However, some customers have reported issues with the spin cycle, installation, and delivery, while others feel the price is a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 4,830 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other reviews said it could be loud. We haven't heard anything. Its so much quieter thank our old set.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer/dryer combo. It’s easy to use and you can control it using smart thing’s app.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price and quality right on point!!! This is a very product highly recommended?!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product !!!! Love my new washer and dryer would recommend to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very smooth and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation took less than 30 minutes, best part took old unit from house which is amazing !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I'll never buy another Samsung appliace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PLEASE read this and don't be dumb like me and assume bad reviews were an anomaly. The issue isn't the unit. It stopped working after 6 months, which is a problem. But I bought the extended warranty and thought I'd be golden at least during the initial ownership period before extended kicked in. However, Samsung contracts with local companies and makes absolutely NO guarantee on timeframe or compensation for having to go to the laundromat. My washer broke over a month ago and we're still waiting on a tech after being given the runaround and rescheduled on several times. We live in a major city so there's no real excuse. After calling Samsung to complain loudly they transferred the ticket to a different company and I don't anticipate better results. Meanwhile I'm almost $200 in the hole from laundromat visits (I have six kids) and Samsung flat out refuses any consideration of compensation for that. I paid almost 2k with warranty and installation for a premium washer/dryer set and I'm spending hours every week at the laundromat after owning it for 6 months with no end in sight. The lesson I learned is not to buy from a company that doesn't do its own repairs or doesn't offer a guarantee for repair time. This will be the last Samsung appliance I ever buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DavidH, we understand your disappointment that there is still no service technician scheduled to fix your washer and dryer, so you have to go to the laundromat to do your laundry. We want to speak to you directly to provide support and see what options we can offer to help you.
       
      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number (1151677717) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Excellent washer, reasonable quality vs. price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the washer 2 months ago. It is great for now! Good capacity - you can load queen or king size comforter. All default programs are no longer than 1h, while you can customized them to your needs (increase or decrease the number of rinse cycles, soil level, temperature (!) and so on). It is energy efficient, so you can apply for EnergyStar rabate. Clothes are fresh and almost dry. The most important thing is that it has separate compartments for: detergent, bleach and softener (and uses softener during rinse). This washer is stable and quiet. I hope that it will work efficiently for many years!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and very easy to use would highly recommend to others!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my previous samsung washer with similar features that worked without any issues for 12 years. I had to replace as many parts worn out. I am expecting a similar performance with this new machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One stop shop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I bought this from Best Buy. Not only was the easy to buy it online but when we got there the workers helped us get it into my husband truck. Very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    it cleans clothes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine just works. It is easy to use, and the mobile alerts feature that lets you know when the cycle is finished is great for not disturbing sleeping babies.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Nice Washer, Excellent performance

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment, great performance, the washer's design is very nice and elegant, the service was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this washing machine. It does the job very fast and for the price it's like having a upscale washer in my home for me and my family. Would highly recommed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Washer. It was an replacment for a washer that was 20+ years old

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit for the price and works as it should. bought to stack in a rental property and they have worked great the last 6 months

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My new Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is easy to use and does a great job. My laundry room is right off the kitchen and I rarely hear it until the song comes on letting me know it’s finished.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this washer. Easy to use. Definitely needs the pedestal

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and dryer. Pretty color and so many options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use the function. Energy efficiency. Large loading.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very good and pretty too!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Washer and pretty too! It has many wash options, including a super fast quick wash if need it and very silent.

    I would recommend this to a friend