Customer Ratings & Reviews
- Model:
- WF45B6300AP
- SKU:
- 6491510
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer for its overall performance, low noise level, and ease of use. Many appreciate the large capacity and consider it an excellent value. However, some customers have expressed concerns regarding the spin cycle and washer quality. A few have also reported issues with installation and the door, while others have noted an unpleasant smell.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Spin cycle
Vibrates like an earthquake!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For starters we’ve had the same Samsung washer dryer set for close to 10 years but since the washer stopped draining properly we decided to get a new set vs repair. We loved Samsung and decided to order this set for it’s wonderful features like wifi and steam cleaning. Upon delivery the first issue was the dryer. After removing the massive styrofoam packaging the top of the Dryer was severely dented in and would need to be replaced. But nonbig deal since our original dryer was stull in working order. Next we connected the washer and started with a light load on a quick wash setting. The wash cycle started I watched for a few minutes to ensure it was running smoothly and then left the laundry room. A few minutes later we suddenly heard loud banging noises and vibrations was so severe I thought my ceiling fan would fall down it was shaking so hard! The laundry room was right above it. I quickly ran upstairs to see what was going on and the washer was on the spin cycle it was moving and bouncing on the floor I tried to hold it in place but I couldn’t stop it so I hit the pause button. I checked the default settings and the spin was set to high. I thought maybe this was the reason since I didn’t have a full load of clothes the setting was too high. So i set it to the lowest setting just above the “no spin” option and turned it back on. This time i stayed put to see what would happen and yes the same situation loud banging vibrations the whole thing started again. I then found reviews on other websites that had the same complaint. Clearly Samsung knows about this faulty product but they continue to sell this dangerous washer. Since there were some positive reviews I believe this machine must be part of a bad lot or manufacturing group and samsung refused to remove them. Buyers beware!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We are happy to see you posting a review.
Your washing machine may shake, move, and make noise while spinning.
This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine.
You can check the troubleshooting guide below about the Samsung washing machine shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Here's a video link: https://www.youtube.com/watch?v=ywOrH59K9Rw
You can also check the model's user manual link below on page 51 about noise and vibration and page 24 about the steps to level the feet of the washer.
https://downloadcenter.samsung.com/content/UM/202301/20230103164743297/WF6300B_UM_DC68-04355A-03_EN_CFR_MES.pdf
I have provided related Samsung links below.
Install a washing machine in your home.
https://www.samsung.com/us/support/answer/ANS00051342/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145638716, which will help our team pull up your information.
^Rainly
- Cons mentioned:Door, Smell
Smell that mold? So does the person standing next
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is terrible! We bought it to replace a 14 year old Maytag whose door had corroded off- we thought since it was so old it was better to replace than waste money fixing it. Horrible mistake! This machine smells awful, we leave the door open, we leave the soap try open and it still smells. It started a few weeks after we got it and I tried to return it but it was not in the return window. I can’t figure out why it smells because in 14 years with the same level of care our Maytag never smelled so bad. I will likely sell it on marketplace at a discount and buy Maytag machines.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's look at some solutions to eliminate the odor in your washer, Stefanie.
We recommend reviewing the resources below for steps if your washer has odor. Please click the hyperlink "cleaning a washer" for additional tips.
The washing machine has a mildew smell or visible mold:
https://www.samsung.com/us/support/troubleshooting/TSG01110749/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145868891) to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Washer quality
BEST BUY IS A SCAM!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this item! Best Buy is selling defective equipment. I purchased this new in box and best buy has been to my house at least 4 times regarding this equipment. The 3rd time that they came, the washer was already dented in box. The original washer and dryer wouldn’t start a load and the dryer wouldn’t dry warm.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
No!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second review, apparently my first review was not approved. This washer is the worst washer I have ever owned. Purchased in December 2022 and broke on May 6th 2023. A part that supports the drum entirely broke off during the washing cycle. It took 6 days for a technician to come out. Ultimately he deemed the washer irreparable. Fast forward to over a month later, endless calls and email exchanges with Samsung, I have yet to receive my refund. I am beyond frustrated and will never buy a Samsung appliance ever again. Their customer service is a nightmare. If i could give 0 stars I would!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kaira,
We want to speak with you directly to provide better support about the washer and see if we can expedite the processing of your refund.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145884485) to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Installation
A nigthmare get it installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy after a month of the delivery still doesnt install it. They have came 4 times and never bring the parts for the instalation. I just want they take the washer and dryer of and buy in other store that provide instalatin and costumer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are aware of the frustrations you encountered with the installation process. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
^Chrystel
Buyer Beware
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this 18 months, and it was never as quiet as we thought ot should be. Just the other day, it started shaking and banging during the spin cycle. It wasnt full by any means - just kid clothes so nothing heavy - so we called a repair tech. He opened it up, and a concrete counterweight had come loose and broken. He said this type of thing shouldn’t happen, especially in this short a time of use, unless we were washing things we shouldnt have been. I don’t know how it could have been our fault, as we have always been afraid to fill to max capacity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We aim to ensure your washer always functions at its best. Let's help you.
We recommend following the resources below to rectify your concern with your shaking washer. Please browse over the hyperlink and watch the embedded video for tips.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/#make-sure-the-washing-machine-is-level
Samsung washing machine is noisy (Please choose the best one that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147588895, to help our team pull up your information when you message us.
Have a great day.
-John
Don’t buy this machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine goes off balance even on the smallest loads. Every time I hear it, it’s like fingernails on a chalk board. It’s level so that’s not the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Debbie,
We recognize your feelings regarding your washer making noises and getting off balance. We would love to help you.
Check out the link below for steps to take with your washer that is getting unbalanced. To access the complete diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP" for more details.
Samsung washing machines won't spin or won't stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
We recommend reviewing the resources listed below, which include steps to help you with the sound your washer is making.
The Samsung washing machine is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146959522) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Poor quality parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke 4 weeks after delivery. Bolts on counterweight sheard off. Samsung sending out new unit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dbow,
We appreciate your review of your overall experience with the parts of your Samsung vacuum, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144975125) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Carlos
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was damaged upon delivery very dissapointed,I will not buy at Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store concerning the damaged washer delivered to you.
Have a great day.
-John
Bad delivery service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people were rushing and careless when moving and installing the product. They left scratches on the washer and did not communicate during installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Washing machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is normal that the washing machine vibrates too much that it moves from one place to another and does not stay in a stable place
I would recommend this to a friendBrand response from Samsung
Posted .Hi LauroL,
The Samsung washer must be installed on a solid, level floor that can support its weight to avoid vibrations, movement, and noise.
If the washer makes excessive vibrations or makes noise, please check the model's user manual link below on page 51.
https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf
You can also check this Samsung link about the washer shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145173501, which will help our team pull up your information.
^Rainly
Wow
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year and one of the weights came off and wrecked the washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what occurs with the washer and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
worthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely worthless if you actually want clean clothes...does not use sufficient amount of water,does not wash clothes in a solution of water..all it does is get clothes wet a tosses them around...i washed 1 set of clothes in washer on 2 different cycles,once on normal(1hr) and washed same clothes again on heavy cycle(2.5hrs)..pulled clothes out and washed by hand in a tub with a solution of water and soap..(pictures)...absolutely disgusting..i got the clothes cleaner in 20 min.in a tub than the washer did in 3.5 hrs..insane..do not buy...if you already have an H.E. washer,do the test yourself..from what i seen,i will not stay at a place(hotel or bnb) and use there sheets or towels if they used an H.E. washer...disgusting
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We wish you didn't have to go through all of this with your washer. We are here to assist you.
We recommend checking on the resources below for tips on how to achieve the best result on your laundry. Kindly click on the embedded words for additional information.
Clothes are not clean after washing in Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you still need further support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146549482), and it will help our team pull up your information.
^Rodel
Installation a joke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's my 2nd Samsung washer in 2 years, and the installation crews that best buy contracts out are the worst. There is zero quality control because they have these guys do 15 to 20 installs in one day. First installer didn't level the legs of the washer and since it's stacked in a closet, I wasn't going to try to attempt myself after they left. Had to have them come out again days later to level the feet, then those guys snapped the ground prong of the plug in the wall and left and didn't even tell me that they did it. I could not use the washer due to the danger of electrical shock. Now I had to have them exchange the washer for a new one days later to find out that when they came to install new one they would not be able to install the new one because of the danger of the plug broken off from previous installer. Then I had to reschedule for a 4th time days later again and replace the electrical outlet myself before they came to install new one. I will never again be purchasing from best buy, especially having something installed from them, a complete joke. Oh, and the legs are still not level which I have to still do myself now after all of that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SteveL,
To better address your service and installation experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
- Cons mentioned:Spin cycle
VERY disappointed in the quality of THIS product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer and matching dryer along with two matching pedestals last May 2022 with the actual delivery of the two items on July 2022. Shortly after using the washer, fine gray dust/small particles were accumulating at the front of the washer. I did no think anything of it at the time. Fast forward to April....still continuing to find the gray dust/particles in front, on the floor, of the washer. Now the washer is almost walking out of the laundry room when it is on the rinse cycle. I have never experienced such a violent occurrence when the washer was spinning on any of my previous LG units. When the repair man showed up to repair my washer, he already knew what was going on with my washer when I first told him about the gray dust/particles as he has seen this problems many times with Samsung and this unit. When he opened the front up, the bracket had completely broken off and i guess it was grinding something down inside the unit which caused the fine gray dust particles to appear. The unit is unable to be fixed and has to be completely replaced with a new washer. I was advised by the technician to NOT get the same model again as it will most likely happen again. Fast forward to dealing with Samsung...they confirmed that my unit needed to be replaced BUT they would not honor replacing my dryer and pedestals to match another Samsung washer as I didn't want to get the same model. Anytime I purchase a washer and or dryer, I purchase the matching SET, even if one of the two is still working. I am aware that some do not do this but I like my appliances to match. Samsung would not fix the issue of things not matching and they really didn't seem to care that after such a horrible Customer Service experience with them that I will NEVER purchase another SAMSUNG product. Every tv/phone/appliance we own is Samsung...NO MORE!!! I do hope this post helps other buyers to think twice about this item. Who knows...maybe I had a lemon...but when the repair man states that he has seen plenty of Samsung units do this...well, you have to wonder?
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the feeling of going through all this with your appliance, Kblom65068. We want you to have a better experience with your unit!
Your washing machine may shake, move, and make noise while spinning. This can happen when the four washing machine legs need to be made more secure with the ground or if a large bulky item or a massive amount of laundry is in the machine. I have provided the links below for more information.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Washing machine shakes & vibrates or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
Keeping your Samsung washer clean is essential because it prevents odors and mold from accumulating and keeps your washer performing the way it should. Let us show you how and when to clean your Samsung front and top load washers, whether cleaning surface spots, the pump filter (on front load washers), or running a Self Clean or Pure Cycle.
How to clean your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00030150/
For reference, I've included the guides to learning the best laundry load size for your Samsung washer, its settings, cycles, and features.
https://www.samsung.com/us/support/answer/ANS00080262/
https://www.samsung.com/us/support/answer/ANS00061937/
You may also check pages 45-50 of the user manual for more information about maintaining the interior and exterior of the washer and page 51 for other recommended actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202301/20230103164743297/WF6300B_UM_DC68-04355A-03_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145709433) to help our team pull up your information when you message us.
Thank you!
-Angelica
Don't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate to even have to say anything negative about Samsung's products but this washer has not met my expectations and has even left little oil deposit spots on some of my clothing, on top of that it doesn't was as quietly as my previous over 10 year old LG washer. I had to have their technician come out twice which is them creating a monopoly because I requested a second oponion and they send the same person out to tell me its fine. Sorely disappointed in this machine and Samsung's customer service. I reported these issues not even 3 weeks from receiving it and they refuse to homor my request to take it back and have made it their agenda to make sure I'm stuck with it whether it works correctly or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mills83,
We would like to assist you further with your concern. Kindly let us know more about the washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148481533) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
- Cons mentioned:Washer quality
Absolute junk, broken unusable after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total junk. I bought this brand new, used it for two years lightly (1-2 loads per week, never overfilling, using HE detergent). It broke and sounded like a jet engine. After fighting with Samsung customer service for a month and submitting a BBB claim Samsung finally sent a repair person who said the counterweight was broken and it was not repairable. They said they'll give me a "buyout". Now I'm fighting with Samsung to get a timeline / answers for how this "buyout" is supposed to work. I've sent follow up emails daily for the past week and the agent on the case yelled at me that contacting him isn't going to move it any faster after he told me it would be 1-2 days before I'd hear back. Their products and service are a joke. I'll never buy another Samsung appliance again. Save yourself the headache and spend another $100 for a machine that will last 10+ years, not this junk that is unusable after 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
I can't imagine what you are going through right now. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that is noisy; kindly choose the one that matches, watch the video, and click the embedded words.
Samsung washing machine is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147968114) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Spin cycle
Stalled Cycle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i just got this machine and already have to send it back. It was stuck on the bedding cycle overnight and wouldn't stop. I stopped it and put on rinse and spin and the time still didn't change. So I had wet clothes and the spin only got the water out. I'm done with Samsung as far as appliances go. This is the second washer of Samsung I've had issues with. They make good Phones, Tablets, Earbuds and Televisions but that's it. I don't recomend any appliance. Save yourself time and save money to get a reliable product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, OliviaD.
Thank you for choosing Samsung for your washer needs. We are saddened to hear that you had an issue with your washer stuck on the bedding cycle overnight, which resulted in you returning it. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
- Cons mentioned:Installation
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the first time I was disappointed with bestbuy, the guy who dropped it off, came coming up with reasons on why not to install, needless to say it’s still not installed. My wife couldn’t do it, and I work out of town. Not satisfied, paid for the extra parts just to have it installed. Nothing was in the way to install it or anything. Just lazy
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall installation experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Installation
Poor customer service and unprofessional teams
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know why I have been blocked for writing reviews on my other purchase. I have a bad experience with Best Buy and geek squad. Geek squad team had me Change an outlet for no reason. They sent me a broken washer and the guy named John said that the outlet needs to be replaced. I had to pay money to electrician for no reason. They came and replaced the outlet. The next time the came for installation the washer still wasn’t working. I will not buy anything from bust buy anymore. I have been having a hard time with the customer support and installation process. Very unprofessional, poor customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall purchasing and installation experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica