Customer Ratings & Reviews
- Model:
- WF45B6300AP
- SKU:
- 6491510
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, particularly praising its overall performance, quiet operation, and ease of use. The large capacity and appealing color are also appreciated by many. However, some customers have reported issues with the spin cycle, installation, and delivery, while others feel the price is a bit high.
This summary was generated by AI based on customer reviews.
Awesome machine questionable service.....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is amazing, the installation and delivery if this product where very poor, dents in the washer, delivery workers left my house with mud stains on the wall from the old washer and some questionable damage to my house. Supposed to receive a 50 dollar gift card as part of the sale, a month later and no card....we usually go through best buy because of there sales and service. This experience was a big let down.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to document your experience and assist you with their promotions.
Have a great day.
-Ernest-
OPEN BOX Samsung Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an OPEN BOX Washer from Best Buy, as a brand new option wasnt available anymore. Given the option of buying one in good or excellent condition, I opted for excellent condition (and paid more for it!) but received an item that was not even in good condition! Best Buy didnt offer a delivery service for it, so I rented a truck and drove 45mins to the location that had the "excellent" condition. The item was wrapped in Bubble Paper and not visible to me, when I had professionals come to install it, it was unpacked and we discovered, that the machine did not just have a few scratches and dents, but was literally banged up, as you can see in the pictures (probably because it was on display as a stacked option!) and it was missing screws, causing the top to come off entirely, A safety issue that could have caused harm! I contacted Best Buy about this issue and for the past month have been given the run around and basically the only option given was to return the machine, which would cost me to rent another truck, get a helper unhook it, etc. - all I wanted is a credit for the difference I paid more and that seems sheer impossible for them to do... I said Id accept a store credit for it, but no one until this day was willing to help me and instead they now force me to drive 45mins to the store where I picked it up. The machine works perfectly fine, but I would advise to not buy open box devices from Best Buy! As you will not receive what you assume you ordered / paid for!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Door doesn't latch all the time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing good. Latch on door is loose and doesn't close all the time. The metal latch is loose or will move slightly causing issues when I close the door. It must be missing a gasket or washer.... Shouldn't be loose like that... It does wash great. Would be 5 Star if door closes like it should
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
We'd love to talk to you more about your washer to determine how we can assist you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145311079, to help our team pull up your information.
Have a great day!
^Chrystel
washing machines
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The play button must be pressed quite hard, It does not start unless you press the button hard
I would recommend this to a friendBrand response from Samsung
Posted .Hi Luis M,
We appreciate you sharing your sentiments about the button on your Samsung washing machine. We are here to help you.
Please consider checking the link below for steps if the Samsung washing machine control panel or buttons don't work. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471029, which will help our team pull up your information.
^Rainly
Washer review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job cleaning with all the different settings. One drawback, the button ink have begun to smudge within a year.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you informing us that your Samsung washer does a good job cleaning with all the different settings; however, the button ink has begun to smudge within a year. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/legal/pc/#samsung-computer-limited-warranty
You may also check pages 40-47 of the user manual for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144594533
-Angelica
Samsung washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The detergent spot is always wet and watery after washing completed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I would like to congratulate you on your new Samsung Washer. I understand you are having some concerns with the dispenser draw. I have some helpful information that I would like to provide to ensure that you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01207154/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143306488. We apologize for any inconvenience in this situation. We thank you for choosing Samsung and welcome you to our family. ^Brad
- Pros mentioned:Capacity
Plusses and Minuses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice large capacity, and I like the multiple and flexible settings including "presoak". It has braille on the control panel. Door flings open fast and hard when you open it and is difficult to close.. perhaps an adjustment that can be doneif I dig in the manual. Wish the installer would have noticed that. It gets stinky - even if you are using it daily. This did not happen with my old Samsung Frontloader (which I had for 9 years). Good thing it has the washer clean mode on it - but I hate to have to waste time and water running that! I don't think there is a way to turn the end of cycle alarm off so if you get it going before bed it might wake you up. I don't like to have to hold the button down to start it (vs just pressing it) I am sure there is a safety reason for that. I had to replace my old Samsung Dryer a year ago and this new washer does not match! It would be nice if the styling was somewhat consistent from year to hear. But - it works, and seems to get things clean!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there WasherDryerFrequentBuyer, I understand you are having some concerns with your Samsung Washer and know that odor can be alarming. I would like to provide you with our best tips to avoid this problem. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01110749/
We welcome you to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Capacity, Ease of use
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great capacity, easy to use, and clothes are clean. The only drawbacks are the door doesn't seem to be sealed completely because it shakes a bit when on the spin cycle. The other drawback is doesn't have a programmable favorite cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bon,
We understand your disappointment with you not having the best experience with your washer. Let us help.
Here is a link for troubleshooting steps for your washer that is being unbalanced; kindly click the embedded words.
Samsung washing machine spins poorly.
https://www.samsung.com/us/support/troubleshoot/TSG10003485/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149042390) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Overall performance
Insanely loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this washer a year, and it does a great job but it’s INSANELY LOUD. If I am too close to it my watch goes off saying the decibels are over 120 loud, and we can’t take it anymore so we are replacing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KendraD,
We know how important a working appliance is at home. We're here to help with your dishwasher.
We shared a link below with steps to help determine why your washer is loud. Please check the embedded words and watch the video for more details.
Samsung washing machine is too noisy Samsung
https://www.samsung.com/us/support/troubleshoot/TSG10007169/Samsung washing machine is too noisy
Samsung
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151763849) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Its a washer pretending to be more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SmartThings needs to be smarter. You can't really control the washer from the SmartThings app, you can't control the washer from outside your home network. With it being front loading, and stackable, the placement of the drain could have been better. So far I've had no issues with actually washing clothes so it seems to do the one thing its made for well... however its new so appliances working well when brand new SHOULD be the norm. You have to power down the machine to do anything, can't really wash a small load, and need to be mindful of the area surrounding the door - its obvious it will collect socks and other small clothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kryssie,
We understand how frustrating this experience has been, especially when SmartThings features feel limited, cycle control requires powering down the washer, and the front-load design requires extra attention during loading. When expectations around smart control and everyday usability aren’t fully met, it can take away from the convenience you were looking for, and we want to help you get the most out of both the washer and the SmartThings app.
Please check the guide below to review the full functionality available in the SmartThings application when connected to your washer. Be sure to click on the embedded links within the article for additional support.
Use SmartThings to monitor your Samsung washing machine remotely
https://www.samsung.com/us/support/answer/ANS10001025/
For best washing results, including guidance on smaller loads and proper loading to avoid items collecting near the door, please follow the guide below and review the section under Load your washer. Be sure to click on the embedded links for additional support.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, you may contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151676569) to help our team pull up your information.
Thank you!
^Joshua
- Pros mentioned:Ease of use
Clean very good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it , easy to use and give you options to be able to save energy
I would recommend this to a friendBrand response from Samsung
Posted .Hi Yesenia T,
We’re really happy to hear this. Knowing that your washer delivers strong cleaning while staying simple to use and energy conscious is exactly what we aim for. Your experience tells us we’re on the right path, and it means a lot that you’re enjoying the flexibility and efficiency built into your Samsung washer. Thank you for choosing Samsung and for sharing your thoughts with us.
Leo
Didn’t receive my items I purchased!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received an email asking me to make a review of my purchase. However the washer and dryer that they showed a picture of we’re not the ones that I received. However they are the ones that I ordered but for some reason Best Buy had canceled my order so I never got an email telling me they canceled my order on the day they were supposed to arrive. I ended up calling customer service to find out my order has been canceled. They couldn’t give me a reason I had paid for my order in cash And ended up having to get an LG open box washer and dryer which I’m happy with but I would’ve love to have the Samsung that I originally purchased but that didn’t happen so there’s my review it said I can qualify for a $400 gift card for me doing this . Let’s see if my luck has changed and win the gift card. It’s not fair for me to be able to rate this item since I never originally received it so if it lets me, I’m gonna leave them blank if not, I will mark the middle star..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you have gone through with your order being canceled without prior notice. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns about your order being canceled and see if you will be eligible for the gift card.
Have a great day.
-John
- Cons mentioned:Spin cycle
Very annoying.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok so annoying is the best way to describe this washer. It works so that’s cool. But it is soooo sensitive! In my old house it worked because it was behind a baby gate and I had my units stacked so I never had the need to reach over it while it was in use but now I have shelving above and you cannot reach to get anything because if you touch it in the SLIGHTEST bit it will shut off while it’s washing and you can’t just start it back up where it stopped!!! You have to restart the wash every time losing the soap with it. My boyfriend and I each have done it several times by accident. I googled it and apparently it’s a common complaint that Samsung says they can’t fix due to emergencies but there’s got to be a solution. My toddler is only 2 so she hasn’t noticed yet but I know the time will come so not looking forward to her learning that new trick! If you have them stacked it’s a little better because then you’re not reaching over while it’s in use.
No, I would not recommend this to a friend Vibrates and LC error code
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve bought several open box appliances, which have all been wonderful. This one is bad. It vibrated unbelievably, I went on Samsung’s website because there was nothing in the book about what to do. I did everything to the very last suggestion which was recalibrating. It got better, but I’m only doing small loads. Now, even though I haven’t done very many washes it wants to do a pure clean. So I did. It’s a four hour job…the very last hour it LC errored . By the way, the manual that came with the washer didn’t have any codes in it so you have to look them up online. Found out that LC stands for leak. I checked everywhere there’s no leak, and it would not finish!! It wants me to start all over….. Thankfully, I have my old (not front load) washer that I I’m able to use until I have time to deal with this. I hope they can help and I’ll let you know what the fix is or what they say.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Genie,
We can feel your disappointment with this washer. We are here to help you.
We recommend checking the resources below for steps to take when the washer is getting an LC error code. Please watch the video and kindly click on the embedded words for more details.
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150154283), and it will help our team pull up your information.
^Rodel
Buyers Need the Offered 5-Year Warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The built-in control process to balance a load that has larger and heavy items (e.g., towels, jeans) uses alternating left - right rotations of the washer drum; but it is inconsistent. Some loads will wrongly distribute the heavier items during the spin cycle such that the washer violently shakes almost enough to break open the washer door. The locked door holds, but nothing on top of the washer can stay without falling off. The contractor hired by Best Buy installed the washer and this problem has occurred on multiple uses of this washer since new. Will have the warranty claim cover a repair or replacement, as needed, after one more month of use to see if it gets better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the inconvenience of dealing with a shaking washer, WayneC. We're here to help.
Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 51 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149755959) to help our team pull up your information when you message us.
Thank you.
-Angelica
Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We first got the open box washer even though we ordered brand new, after few days we got the brand new washer installed. Buying experience from best buy is always good except delivery experience where you have to careful cheers. Cheers!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're glad to know that you had a good buying experience.
Please contact our Best Buy customer service department at (888) 237-8289 should you need further assistance with the washer delivery experience. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Spin cycle
Good but problematic!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this washer as it has a “quick wash” option. At approximately the third load, the washer violent shook during the spin cycle. We set up a maintenance call with Samsung but decided to continue using it with light loads and lesser spin cycles. It performed well under those conditions, so we cancelled the service call and are using it carefully. The spin cycle is very fast which I suspect contributes to it walking about the floor! Further, when installed, the installers incorrectly switched the hot and cold supply tubes, possibly because as you face the back of the washer the hot inlet is on the right rather than the expected left position as most faucets. Not Samsungs fault as it’s labeled, but could have been avoided if unit was engineered with the traditional hot/cold positioning.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144569376.
-Noraina
Child-lock doesn’t disable the power button
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let’s start with the machine itself overall it’s alright, cleans the clothes has a variety of settings, your average washing machine, however even with child-lock on the power button can still be turned on and off, this means that if you have centrally located laundry like in a kitchen that not only children, but cats can turn off the power mid cycle and sometimes you don’t notice till you’re transferring soapy clothes (an issue that I did not have at all with my previous washer (not Samsung) because child lock locked every button except the combo to turn it off) it’s been MONTHS and I have no figured out a way to solve this issue, I’ve tried covering the power button with a towel, with painters tape, doesn’t matter because all that is required is pressure on that spot. Now moving onto Best Buy, my delivery / Customer experience with Best Buy was so awful that I ended up buying the dryer directly from Samsung which I would absolutely recommend over buying from Best Buy the experience all around with Samsung was 200 times better than with Best Buy, I will never buy another appliance with them again.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nicolette M,
It sounds incredibly frustrating to deal with your experience, especially when you have pets or little ones. You rely on the machine to run its cycle without interruptions, so when it cuts off unexpectedly, it can throw off your whole laundry routine.
We thank you for your feedback. I will provide this to our product team for future and current product developments where the child lock incorporates the power button. To keep pets from pressing the power button, here are a few ideas that might help:
a. Button Covers or Guards: Look for a plastic or silicone button guard designed for appliances. These can fit over the power button to make it harder for pets to press. Some guards even have adhesive backs that will stay in place.
b. DIY Solutions: If you’re still covering it with tape, you could try something sturdier, like a plastic or metal cover, which would require more effort to move. You can use a small plastic box or container to create a protective shell around the power button, securing it with velcro or a hook-and-loop fastener so it's easy for you to remove when needed.
Should you need more assistance with your washing machine, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147681618 to help our team pull up your information.
Leo
Cheaply made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned both the washer and dryer. With in the first week the washer got stuck on the spin cycle.. I thought it might be a one time thing but it did it again and then it started getting real loud during the spin cycle. It was in my window to return and I was not going to take a chance on keeping them. Also the amount of water left in the door seal and the door seemed flimsy.. just did not think this was going to last very long.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung for your laundry needs, Annmcbee. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Loud when spinning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and it washes very well. The problem is that it shakes like mad during the spin cycle. You can hear it from across the house even if we adjust the spin to medium. We had it installed by BestBuy. Over all, it’s a good value if you don’t mind the loud noise during the spin cycle.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo