Customer Ratings & Reviews
- Model:
- WF45B6300AW
- SKU:
- 10886153
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. It does everything and it is lovely and amazing. My favorite item that I purchased.
I would recommend this to a friendSamsung Perfection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great selection on wash types. Quiet and effective operation.
I would recommend this to a friendgood
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overal good to use by now. wash out well the stain. if it has a smart option to connect with the phont, it might be much better but it doesn't have it. so far so good
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jenny, I would like to congratulate you on your new Samsung Washer and appreciate you taking the time to share your customer experience. We are happy to see that you are happy with your new machine. We thank you for choosing Samsung and welcome you to our family. ^Brad
- Cons mentioned:Spin cycle
Only had 13 months before failed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spin cycle will break this machine. Read the other reviews. Bracket will break off, you will see gray particles falling out underneath, and they can't fix it. ours broke 1 month out of warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeremyD,
We understand how you feel regarding this washer. We are here to assist you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149363351), to help our team pull up your information.
Have a great day!
^Rodel
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does washer load in minutes with unbelievable freshness
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quick wash option. No complaints whatsoever
I would recommend this to a friendNew washer and dryers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 id buy the set again. Super clean and modern look.
I would recommend this to a friend- Cons mentioned:Spin cycle
BUYER BEWARE TERRIBLE SHAKING IN SPIN CYCLE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer did not spin correctly since the first day I bought it. I had my handy man check it out and it’s a part that expensive so you may as well buy a new one. I have seen this same exact model being sold facebook market place with the SAME PROBLEM!!!! BUYER BEWARE!! SHAKES SO HARD IT WAKES EVERYONE IN THE HOUSE!! No laundry at night!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
A washer is one of the household's most relied appliances. Let's ensure your unit is in tip-top condition.
The links below will help you ensure the noise from the washer does not shake excessively and spins correctly. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. If the steps didn’t resolve your issue, please click “No” or "NO, I NEED MORE HELP" for more help.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148387642) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Buyer beware! Worst washer and customer service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this brand new less than 4 weeks ago from Best Buy and paid them to install it. I've used it maybe 10 times. Today it quit working in the middle of a load. It gave me an error code. I tried to troubleshoot the problem using the manual, but there was nothing to address it. Called Samsung. They couldn't troubleshoot it by phone, so we did a video call. They were able to watch me do everything they instructed. Nothing worked, so they said they would have to send out a tech, but in order to schedule a service appt, they need the model # and serial #. I found the model # on my online receipt, but it does not include the serial number. The Samsung tech stated that it is on the back of the machine. This is a very heavy machine. I tried to move it out while the tech was on the phone, and it would not budge. He instructed me to call Best Buy to obtain the serial number, because they will not schedule an appt without. Called Best Buy and was informed that they do not keep a record of the serial numbers on appliances. Since they sold it to me and installed just over 3 wks ago, I asked them to send someone out to get the serial number, which they stated would be a $60 fee. I asked them if I can return or exchange it, and they will not allow that because it has been over 2 wks. So I have a brand new washing machine that doesn't work, and neither Best Buy nor Samsung have any interest in helping to resolve this. I will have to pay someone to come out and move my washing machine to just be able to make an appt for Samsung to come out and service it, but it certainly won't be Best Buy, because they clearly don't stand by their products or service. I will never buy another Samsung appliance or purchase anything from Best Buy again. And I intend to report both of them to the BBB for selling me a lemon and refusing to do anything about it less than a month later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cheryl M,
We understand your disappointment about the experience you had with your Samsung washing machine. Allow us to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147488883, which will help our team pull up your information.
^Rainly
The best purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, the best purchase, so far everything is working just perfect
I would recommend this to a friendA Great Deal.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great delivery, great installation. All around a great transaction.
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product, Great quality. Its big enough.
I would recommend this to a friend Nice washer machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer no noise at all very reliable appliance
I would recommend this to a friend- Cons mentioned:Spin cycle
Piece of Garbage stay away!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.15 months after purchase, 3 months after the warranty expired my washer sounds like a rocket ship taking off during the spin cycle. Clearly something is wrong sith it. I called Samsung and my onky option is to pay upwards of $600 to fix it. I can buy a new one for $700! Washers are supposed to last 15 years not 15 months. Find another brand!
No, I would not recommend this to a friend Go for it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great volume, fast washing and energy efficient, a good deal
I would recommend this to a friend- Cons mentioned:Installation
Worst customer service and experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would not let me select 0 stars. This has been the worst customer experience I have ever had. Washer was installed incorrectly, we had to have 3 different techs come out for over two weeks just to say we should return in. I called into exchange the set. They showed up Tuesday with a cooktop. And then they said they only had a washer. We sent it back. Today they showed up with only the dryer and said there was no order for a dryer. It's ridiculous. Worst customer service I have ever had. I've spent at least 15 hours on the phone and chatting with reps for three weeks and issue is still not resolved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand that your experience has been less than ideal. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new set I want to change my whole room now
I would recommend this to a friendDecent washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes, very squeaky sometimes. Ring is hard to clean. Looks good. Clothes are clean. I like the customization of loads and water temp.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great, I also uses the app to let me know when the washer finish.
No, I would not recommend this to a friendi highly recommend this product, perfectly well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great. i highly recommend this product, perfectly well
I would recommend this to a friend
