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Customer reviews

Rating 4.6 out of 5 stars with 2583 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,583 reviews
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very good and is stackable. Also fits in small places!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works as it should.love the color and wifi features..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer.. It goes well with the dryer..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box is excellent. Especially when the dents aren't visible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, i would recommend it as much people i can

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I love my washing machine very useful and the Bluetooth feature

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far washer works good. The chime is annoying. Filter assembly si plastic and should be more robust.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues 6 months so far.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems after 6 months. Only complaint is it doesn’t allow you to fully override temperature settings for each mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, uses less water, love the smart cycle feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. It can make the clothes musty if not cleaned cery often.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Loud banging sound during spin cycle.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works good except when spinning up in the spin cycle, makes a loud banging noise. Lasts for a couple of seconds but it sounds like the tub is beating against the side. Had Geek squad come out. Check machine for level and ran tests which had no faults.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, Happy,

      Let us guide you to fix the noise in your washer.

      For best performance, we recommend installing your washer on a solid floor. To minimize vibration and/or unbalanced loads, wood floors may need to be reinforced.

      You may refer to this link:

      The washer is noisy, and scroll down to rattling or clicking (related to banging noise), and you may click the hyperlink about the level of your washer:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      You may also watch this video to understand the noise on your washer (from 0:52 to 1:25):
      https://www.youtube.com/watch?v=SknGZKLd9AY

      Should you need assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145812221, to help our team pull up your information.

      Have a great day.

      Melardo Samsung

  • Rated 5 out of 5 stars

    Samsung Washer A++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality product with amazing features and design.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted 14 Months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer will not drain, displays SC error code, nothing in the drain filter, and it has to be repaired. I'm now shelling out more money to fix a new machine we bought to replace another one that did the exact same thing. Oh, and the Best Buy member protection plan means I'll have to pay $79.99 and wait 10!days for the earliest appointment. Samsung washers suck, and so does the Best Buy member protection plan.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JamesW, we understand the inconvenience of dealing with a washer displaying an error code. Let us help.

      We recommend checking this link to help you troubleshoot if your washer displays an error code. Please choose "nd, 5E, SE, 5C, SC, 1 5C: No drain error." Kindly click on the embedded word and watch the video included.

      Samsung washing machine information and error codes
      https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code

      If you wish to provide feedback regarding your retailer protection plan, please get in touch with the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150252948) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in one day and I can say i really like this washer it is so quiet and uses less water and it looks so sleek in my laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effecient !!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to dislike. Works like a charm. Cleans clothes much more efficiently!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great look and easy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have ahad for a few weeks and are loving them. Nice look and easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    dont buy if you want use the app

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer, but not a smart washer, dont expect to find a use for the app

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product, the only problem i had it was with the best buy warehouse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time and worked quickly. Washer.looks great and we love the steam.cycles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    returned too deep

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't end up with it...too deep for my house but would have loved it 2

    I would recommend this to a friend
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