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Customer reviews

Rating 4.6 out of 5 stars with 2583 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,583 reviews
  • Rated 5 out of 5 stars

    Washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machine on the market. Huge inside. Sleek look. Stackable with the dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after buying a LG off of marketplace broke, works so far and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good washer love the color and love that my clothes come out clean

    I would recommend this to a friend
  • Cons mentioned:
    Washer quality

    Rated 1 out of 5 stars

    Not reliable. Stay away! Do research before buying

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this washer June 2022. Makes a loud noise during spin. Basically sounds like a 20lb weight is in there. After hours of troubleshooting and talking/video chatting with Samsung tech support we found out the washer repair out weights the cost of a new one…. 1 year manufacturer warranty makes since because Samsung knows this washer is terrible.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Washer quality

    Rated 1 out of 5 stars

    WARNING!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WARNING!! DO NOT BUY. Samsung appliances are the worst. This machine is so smart, its dumb. It does not work. Bought in Aug 2022 and just had the 2nd tech come out to see why water enters and then leaves out. Washing the clothes with no water in it. The explanation that was given is you can't wash shirts and pants together, you have to mix the right clothing so it can be balance, etc. Shoes and comforters has to go to the laundromat. There's no simple washing with this machine. Don't buy, but if you do, pay attention and return before the return date expires and you have to deal with the warranty department that tries not to replace it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that a working washer is essential, as we have to wash our clothes often, RachelL. Let us help make your laundry experience better.

      I recommend checking the link below for troubleshooting steps to try when the washer does not fill with water.
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      You may also check page 51 of the user manual for other recommended actions when water is not supplied on your washer.
      https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145181381) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Front loader is the way to go. The clothes come out as new as the day I got them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No shaking during spin cycles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is excellent, no shaking during spin cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    FANCY!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine! Plays a jingle when load is done, and light on noise during use! Very happy with my purchase, great customer service provided!!! Will be back for the matching Dryer!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome product we really like it. we recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking, easy to use and installed. Also price was good. Noise reduction is good but could be improve

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it’s job. Better than washing in a sink with dish soap

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t buy another Samsung washer. We had to replace the first one in 8 years . This one makes a loud noise & Best Buy tried to fix it, but, didn’t.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand that dealing with a noisy washer can be frustrating. Let us help.

      Here is a link for steps on what to do if your washer is noisy. Please play each sound and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if one prompt and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147142108) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. Great product. Cant wait for the dryer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good solid built unit. A bit technical but learning jack to operate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with my new washing machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my purchase. The delivery and installation went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best washing machine ever..luv this product and highly recommended..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer but can be tricky if you don’t follow directions

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Long waite

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best when it came to shipping and delivery as it took forever.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Veronica L,

      When you're excited for something to arrive and it takes longer than expected, it can test your patience. To better address your experience with delivery times, please contact Best Buy's customer service department at (888) 237-8289, they are open 24 Hours a Day.

      They can provide more context to your experience about the logistics of your washing machine.

      Leo Samsung

  • Rated 2 out of 5 stars

    Loud and lot shakes a lot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would only recommend this for a basement laundry room. This is much louder and the vibration is much worse than you would expect. It's especially bad if stacked. I can't believe this has vibration reduction technology. The spin cycle is loud and shakes the entire room.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello John,

      We understand the inconvenience of dealing with a noisy and shaking washer. We're here to help.

      Below is a link containing the troubleshooting steps to help with a noisy washer. Browse through the guide and select a sound similar to the one your washer makes. You may also check the video and the hyperlinks for other helpful tips.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.

      Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016

      We have also provided the user manual for your model. See page 50 for other actions when the washer vibrates excessively or makes noise.
      https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148301224) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Came on the schedule day. Great customer service.

    I would recommend this to a friend
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