The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,583 reviews
Rated 5 out of 5 stars
Washing machine
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Best washing machine on the market. Huge inside. Sleek look. Stackable with the dryer.
Not reliable. Stay away! Do research before buying
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this washer June 2022. Makes a loud noise during spin. Basically sounds like a 20lb weight is in there. After hours of troubleshooting and talking/video chatting with Samsung tech support we found out the washer repair out weights the cost of a new one…. 1 year manufacturer warranty makes since because Samsung knows this washer is terrible.
This review is from Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hello there,
We are saddened that you needed to go through this with your washer. We would love to speak to you directly to provide support and see how we can further assist you with your product.
Please feel free to get back to us via the following options:
Please provide us with this reference number (1146914984) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Cons mentioned:
Washer quality
Rated 1 out of 5 stars
WARNING!!
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
WARNING!! DO NOT BUY. Samsung appliances are the worst. This machine is so smart, its dumb. It does not work. Bought in Aug 2022 and just had the 2nd tech come out to see why water enters and then leaves out. Washing the clothes with no water in it. The explanation that was given is you can't wash shirts and pants together, you have to mix the right clothing so it can be balance, etc. Shoes and comforters has to go to the laundromat. There's no simple washing with this machine. Don't buy, but if you do, pay attention and return before the return date expires and you have to deal with the warranty department that tries not to replace it.
This review is from Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
We understand that a working washer is essential, as we have to wash our clothes often, RachelL. Let us help make your laundry experience better.
I recommend checking the link below for troubleshooting steps to try when the washer does not fill with water. https://www.samsung.com/us/support/troubleshooting/TSG01203005/
You may also check page 51 of the user manual for other recommended actions when water is not supplied on your washer. https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
This reviewer received promo considerations or sweepstakes entry for writing a review.
Washer is excellent, no shaking during spin cycle.
This review is from Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne
I would recommend this to a friend
Pros mentioned:
Noise level
Rated 5 out of 5 stars
FANCY!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice machine! Plays a jingle when load is done, and light on noise during use! Very happy with my purchase, great customer service provided!!! Will be back for the matching Dryer!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does it’s job. Better than washing in a sink with dish soap
This review is from Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne
I would recommend this to a friend
Rated 3 out of 5 stars
Samsung
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wouldn’t buy another Samsung washer. We had to replace the first one in 8 years . This one makes a loud noise & Best Buy tried to fix it, but, didn’t.
We understand that dealing with a noisy washer can be frustrating. Let us help.
Here is a link for steps on what to do if your washer is noisy. Please play each sound and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if one prompt and watch the video included.
Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need more assistance, please feel free to get back to us via the following options:
When you're excited for something to arrive and it takes longer than expected, it can test your patience. To better address your experience with delivery times, please contact Best Buy's customer service department at (888) 237-8289, they are open 24 Hours a Day.
They can provide more context to your experience about the logistics of your washing machine.
Leo
Rated 2 out of 5 stars
Loud and lot shakes a lot
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I would only recommend this for a basement laundry room. This is much louder and the vibration is much worse than you would expect. It's especially bad if stacked. I can't believe this has vibration reduction technology. The spin cycle is loud and shakes the entire room.
We understand the inconvenience of dealing with a noisy and shaking washer. We're here to help.
Below is a link containing the troubleshooting steps to help with a noisy washer. Browse through the guide and select a sound similar to the one your washer makes. You may also check the video and the hyperlinks for other helpful tips.
Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 50 for other actions when the washer vibrates excessively or makes noise. https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf
Should you need further assistance, please feel free to get back to us via the following options below: