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Customer Ratings & Reviews

$799.12
Save $150.87
The comparable value is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 4,878 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    washer comments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we got the pedestal with this unit, my wofe loves the ease of loading!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so amazing I love how it hasnt smelled bad at all like other people say their front load washers smell mine has kept really good after 2 years of having it!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome product!! Very quite and does the job.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product!! Very quite and does the job. Delivered and installed on time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend to buy it.so far so good. Thanks Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    worthless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely worthless if you actually want clean clothes...does not use sufficient amount of water,does not wash clothes in a solution of water..all it does is get clothes wet a tosses them around...i washed 1 set of clothes in washer on 2 different cycles,once on normal(1hr) and washed same clothes again on heavy cycle(2.5hrs)..pulled clothes out and washed by hand in a tub with a solution of water and soap..(pictures)...absolutely disgusting..i got the clothes cleaner in 20 min.in a tub than the washer did in 3.5 hrs..insane..do not buy...if you already have an H.E. washer,do the test yourself..from what i seen,i will not stay at a place(hotel or bnb) and use there sheets or towels if they used an H.E. washer...disgusting

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We wish you didn't have to go through all of this with your washer. We are here to assist you.

      We recommend checking on the resources below for tips on how to achieve the best result on your laundry. Kindly click on the embedded words for additional information.

      Clothes are not clean after washing in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Should you still need further support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1146549482), and it will help our team pull up your information.

      ^Rodel Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Jennifer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so modern and stylish, it works well, quiet, lights up. A beautiful machine. Thus far, I’m very pleased with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer/dryer combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing, compact, looks great, I am very happy with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy doesn’t support products!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product from Best Buy. Had to wait to receive the item. When it came, my schedule is full and did not have the opportunity to install it immediately. Several weeks went by before I did get it installed. The product was defective and would not fill with water. Contacted Best Buy about an exchange and they said since it was past 15 days, there was nothing they could do and that I would have to go to the manufacturer. Did not run one load of laundry through the washer. Awful customer service I would suggest going to a retailer who will stand behind what they sell.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BRENTN,

      It’s exciting to have your new washer installed and ready to use, and we understand what you’ve experienced as you look into the available support options.

      This is usually related to simple setup or connection points, like the water valves, hoses, or small filter screens. The link below shows step‑by‑step instructions to help your washer fill with water properly:

      https://www.samsung.com/us/support/troubleshoot/TSG10007295/

      If you need further assistance, you can connect with us through any of the options below:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: https://m.me/samsungsupport
      3. X: https://x.com/messages/compose?recipient%20id=18768513
      4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Please have reference number 1152558424 ready when you contact us so we can assist you quickly.

      Samsung truly values your business.

      Jeffrey
      Samsung Care Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! looks sleek and washes more clothes than my last one. The guys that delivered were very timely and did a great job of set up and didn't leave a mess!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im very happy with my machine the best very quality

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quality washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this washer. Easy to operate, has a large drum and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase! Very satisfied how well they are made

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans cloths great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. Cleans so much better than my topload did.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it says it does. Super quiet, clean clothes, saves on water, highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value at a reasonable price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, super quiet and saves us alot of water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Amazon uses less energy & less water and Gives you back a better washing experience!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love !! Its fast & efficient & love that i can use my phone to control it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A really good washer!.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing and I couldn't have gotten a better deal :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product made by samsung. Awesome color of machine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Item, love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and user friendly, highly recommended. Would by it again

    I would recommend this to a friend