Customer Ratings & Reviews
- Model:
- WF45B6300AW
- SKU:
- 10886153
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Good enough
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like second time I have to replace this washer. There is a huge vibration in the machine.
I would recommend this to a friendBest washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My clothes come out so clean. I would recommend this washer to everyone.
I would recommend this to a friendDon't do it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this washer 60 days ago. It has an issue in the electronics that Samsung has sent technicians out to try to make work 3 times. The last time they told us they don't know how to fix it. It qualifies for the FEDERAL LEMON LAW, MAGNUSOM MOSS ACT, but actually getting the money back is becoming a full time job. Best Buy will not take it back. This is the second Samsung washing machine I have owned. The first one was recalled several months after I bought it for the top blowing off while spinning with a force that was breaking people's jaws. There will not be a third attempt at owning one of their washers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndreaR,
Thank you for leaving us a review of your overall experience with your Samsung washing machine; we'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
- Pros mentioned:Ease of use
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use. App integration is great. Excellent value.
I would recommend this to a friend - Cons mentioned:Smell
Never dries always smells like mold
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We even leave the door open after loads and it atill stinks
No, I would not recommend this to a friend Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy and rattles, does its job but seems “cheap”
No, I would not recommend this to a friendBrand response from Samsung
Posted .We make every effort to ensure your washing machine operates at its best, LarryL. Let's get this taken care of.
Suppose your washer is making a loud rattling noise. Click the resources below for assistance. Browse over the hyperlinks and the instructional video for tips.
Samsung washing machine is noisy (see rattling or clicking):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147068230, to help our team pull up your information when you message us.
Have a great day.
-John
Nightmare, product and Warranty and installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare, installation and product. Product shakes makes extremely loud noise I bought they warranty they refuse to fix or do anything about it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Our goal is to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase and address any other concerns you may have.
While waiting for the retailer's resolution, take some time to address your washer's concerns. Please click the links and the hyperlinks, and watch the embedded video (if available) for helpful tips.
Samsung washing machine is shaking too much (If the problem persists, click "NO" for more help):
https://www.samsung.com/us/support/troubleshoot/TSG10007111/
Samsung washing machine is too noisy (Please choose the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshoot/TSG10007169/
Have a great day.
-John
Washing without water!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed, i was so happy to receive this just to find out it washes without water, and no matter what combination of programs i try, it barely uses enough water to wet the clothes, when i remove the clothes after washing they have dried on detergent on them! We called the service guy from samsung and he checked the software and said all good, this is how it is! I wish i would know this before , i wouldn’t buy this! I can’t believe i spent so much money on this garbage! Also there is no program description anywhere not even online!
No, I would not recommend this to a friendBrand response from Samsung
Posted .KingaH, we understand the frustration when your washer has concerns about filling the water. Allow us to help.
Below is a link to help you diagnose if your washer has concerns filling with water. Please choose "Washing machine does not fill with water at all and Washing machine does not fill with enough water." Kindly click on the embedded word if prompted by one and watch the video if one prompts.
Samsung washing machine water fill issues
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
Please see page 17 under the "Water supply, and page 27, "STEP 4 Determine the load capacity" section of the manual, for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147177515) to help our team pull up your information.
Have a great day.
^Camille
Great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome washer. Clothes come fantastic. Definitely buy it.
I would recommend this to a friend- Pros mentioned:Noise level
My washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new toy it is so quiet I love it and very sleek
I would recommend this to a friend Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Works much better than our previous ones.
I would recommend this to a friend- Pros mentioned:Price
Great addition
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are affordable and work effectively.
I would recommend this to a friend Samsung products are not worth it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet. Got this one due to the fact that i just purchased a 5.0 cf washer 3.5 years ago and now its not worth fixing (950.00 + maybe a inner drum)and they are not even sure they can get the counter balance that it needs. The only reason i purchased the 4.5cf was that the dryer still works and i bought two pedestal at 300.00 a piece. Hopefully this one last longer!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnmD,
Thank you for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Samsung washer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful machine, but it does not work properly. It shakes ridiculously and now I have to get another one. Thank God for warranty!
I would recommend this to a friendBrand response from Samsung
Posted .Hello TaraL,
We appreciate the review of the washer.
Should you need further support with the new unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is ok not the best settings to choose from and size not great on inside .
No, I would not recommend this to a friendStay Away
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd Samsung (same model) I’ve purchased since March 2020. The 1st one began to leak shortly after the 1 year warranty expired. Shortly after that, the rubber seal on the door tore. After countless calls and chats with Best buy I found out it would be almost the same price to buy a new one than replace. So fast forward, I purchased a new one and now a few months after, it’s now making an awful sound during spin mode. Stay away! Samsung doesn’t stand by their product when called.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EdwinC, noise from the washer happens, and it can be frustrating. Let's get this sorted out.
Below is a link to help you diagnose the noise the washer is making. Please play each sound and pick the sound that matches the noise you hear from your washer. Kindly click the embedded word if one prompt and watch the video included.
Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147650171) to help our team pull up your information.
Have a great day.
^Camille
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color and works well. Bought at a good price.
I would recommend this to a friend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all im still waiting for it is been a full month
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Spin cycle
Gets stuck in spin mode. Horrible experience.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly gets stuck in spin mode. We have read all instructions and balanced it properly. Still gets stuck. We are draining the basin at least weekly. Horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarinaL,
I can feel what you are experiencing with this Samsung washing machine. Let us help with it.
We thank you for reading the instructions and attempting to get the washing machine balanced. I have shared a Samsung link below that will guide you through 5 steps. Each step has a troubleshooting guide that you may follow. If those steps have been done completely, you may skip them.
If all the steps have been completed and you still get to experience a cycle that doesn't stop, please request service as mentioned in the last step of the guide.
Should you need assistance in setting up a service to visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this number 1145121575, and it will help our team pull up your information.
Leo
Samsung Champagne color Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer started shaking and vibrating along with loud sounds with every single cycle. Not so happy with the fact the washer was purchased brand new and it has been only 1.5 years since I purchased it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with a shaking and noisy washer can be frustrating, SuhradP. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
Below is a troubleshooting link when the washer is noisy. Browse through the guide and choose the noise that is similar to the one your washer makes.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
We have also provided the user manual for your model. See page 51 for other actions when the washer vibrates excessively or makes noise.
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
