Customer Ratings & Reviews
- Model:
- WF45B6300AW
- SKU:
- 10886153
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Samsung washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working after 1 year and 2 months. Would not recommend
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hit the start button, doesn’t start, happens at least 2x a week, ready to go down the warranty rabbit hole. I think it is a child sensor in the door. The 15 year old LG never had this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MatthewM, we want you to have a working washer. Let's go ahead and get this back on track.
Please see page 49 under the "Troubleshooting (does not start)" and page 39 under the "Child lock" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf
You can also check this link for more details
Samsung washing machine buttons won't work
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146983433) to help our team pull up your information.
Have a great day.
^Camille
Very LOUD!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine washes everything just fine. But it is even louder during the spin cycle than my old machine. It is super load and makes banging, knocking noises that carries throughout the entire home. For this reason, I do not recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi luckygirlkris,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.
I have shared a Samsung link below. Please visit the link as it will help with your concerns with the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I have also shared the user manual link below. Please access the link and turn to page 51 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202203/20220308170145338/WF6300B_DC68-04355A-01_EN_CFR_MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144561648
Leo
Canceled order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivery service is the worst! First appointment for delivery they said they knocked on my door? Liars! I was home all day! Rescheduled delivery and delivery team said we can’t install not enough room! I had the exact same size LG stackable in the space for 10 years that is even 1 inch deeper then the Samsung Best Buy was supposed to install and wouldn’t even try! I CALLED AND CANCELED ORDER THAT SAME DAY YET ITS STILL SHOWING ON MY CARD! PLEASE REMOVE CANCELED PURCHASE FROM MY Best Buy credit card! HOME DEPOT WILL BE DELIVERING AND INSTALLING SAME MACHINE! Thanks for wasting my time ! Never again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Feels professional, but the WiFi is useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caught this on a black Friday deal for $700, and I must say I'm very glad. It is extremely thorough, clean, and good at what it does. Though the WiFi features are wholly useless considering you have to interact with the device, so being able to control it at distance isn't helpful.
I would recommend this to a friendUnbalanced Washer but washes good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to using this washer and all its features. Sadly after only one month of use, has it been constantly unbalanced, vibrates and is super loud. It has been leveled and we always makes sure it is not overloaded with clothes but even at that. It should not do this after only one month. We had Geek Squad come out, they checked everything and found no issues that it was leveled. Only suggested to reach out to Samsung directly. Now past the return window with Best But and stuck with an unbalanced washer that is loud. Don’t get me wrong it washes clothes but for the price we paid it shouldn’t be. Hopefully Samsung support can make it right and fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marie,
Let us go ahead and get you some tips and tricks to fix and prevent the noise and unbalanced in your washer.
Thank you for doing your part in ensuring that your washer is not overloaded with clothes, and Geek Squad confirmed that your washer is leveled. Ensure the shipping bolts are removed and your washer is not contacting any other object.
You may refer to these links:
The washer is noisy with a video:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
The washer is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Install your washer and scroll down to level your washer:
https://www.samsung.com/us/support/answer/ANS00051342/
Washer load:
https://www.samsung.com/us/support/answer/ANS00080262/
A video to understand the noise on your washer:
https://www.youtube.com/watch?v=SknGZKLd9AY
A complete video to properly sort and wash your laundry:
https://www.youtube.com/watch?v=R0HWsqn2ANo
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145816636, to help our team pull up your information.
Have a great day.
Melardo
Worst Washer Ever!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used washer once and the Washer has been stuck on the rinse/spin cycle for 45min. I have unplugged the washer & turn off & on and still experience the same issue. It just adds water, swish swish for 1 min drains and does it all over again. The time stops moving and it doesn’t fully wash. Defective! Biggest headache! Waste of time and money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BrittanyA,
We are aware of the significance of having functional appliances at home. We are here to assist you with your washer.
We recommend following the link below for assistance with your washer that is stuck on a single cycle. Click on the embedded words and select "NO, I NEED MORE HELP" to view the full diagnostic and a video tutorial.
Samsung washing machines won't spin or won't stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
We'd love to speak to you directly to provide more assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146962844) to help our team pull up your information when you message us.
Thank you.
-Kimberly
NOT satisfied with this Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not pleased with this purchase at all. I've had it less than 3 months and the service technicians have been out twice only to tell me everything is fine. However, it's still knocking every time I put a load in the washer. I've changed to settings from normal, to towels, to quick wash to bedding. Added more clothes, added fewer clothes. Same thing each times it drains and spins...Beware!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello scbuie,
We appreciate your review of your overall experience with your Samsung washing machine, and we'll be glad to look into this for you.
Here are the troubleshooting steps to try when your Samsung washer is shaking/vibrating.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
For reference, you may check the helpful guide below to learn the best laundry load size for your Samsung washer and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144976145) to help our team pull up your information.
Thank you!
-Angelica
Do not buy- broken after 1 year and 10 days
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG APPLIANCES. The washer stopped working mid-cycle exactly 10 days after the warranty expired. The Samsung repair service provider took a $200 deposit and never showed up or returned our calls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mariola,
We understand your disappointment with your washer. Let us help you.
We would love to get you assisted as soon as possible with your service repair. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148583401) to help our team pull up your information when you message us.
Thank you.
-Kimberly
- Cons mentioned:Washer quality
Washer machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product have a lot of damage it sounds like all parts are disconnecting
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us about your washer experience. Let's help you, AnaA.
We would love to speak directly with you to gather more information about your washer and better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147555160, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung Washer/Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the smart washer and dryer. Only issue was the 4” gas hose wasnt long enough and had to go out an purchase another. However as far as the set it works great and love the integration with Google Nest/Home.
I would recommend this to a friendSeveral issues
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have the washer serviced as the codes kept coming up on the front & need to have it serviced again as the half of the ceramic part insode the washer thats the circle part in the front it broke in half & fell down into the washer. This is the second samsung washer Ive had that I have had issues with unfortunately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer; kindly choose the one that matches, watch the video, and click the embedded words.
Samsung washing machine information and error codes.
https://www.samsung.com/us/support/troubleshoot/TSG10000997/?msockid=08e6a45904c26b1f3477b061055f6aec#washing-machine-displays-an-error-code
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your washer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147888567) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Good product, but…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine works pretty good and connects with wi-fi, but I’m not agree that it’s come without the hoses for water, and the dryer was a joke comes with a 8 inch hose, the good thing is the double connector (splitter). 5 starts but one less for it!!
I would recommend this to a friendMechanical issues, delayed service. Do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have already had several problems with this machine within the first month of purchase. I own a PT clinic and we use the washing machine daily. The door locks automatically and does not open. We have had to have the maintenance team from Samsung come for service repairs 3 times and each time, it takes them a week to make an appointment and in the mean time my staff has to go to a laundromat to get laundry done. Has been a headache. I do not recommend this washing machine at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We can feel the disappointment you had with your washer. We are here to offer any assistance that we can.
We would love to speak to you to get some details and provide assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146936993) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung Smart Driver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item had to be replaced less than a month of having it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Samsungdryer,
Thank you for taking some time to share your experience with our product.
We apologize for all the issues you encountered with our product rest assured that We will strive to create durable, quality products. In case you encounter some problems in the future, you may use this link for some troubleshooting.
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:o
1144729992
Thank you for choosing Samsung. Have a great day.
^^Ross
Dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is beautiful and compact;however, after 12 loads, it started getting violent, making excessive noise!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MariaA,
We understand how you feel about dealing with a noisy and violent washer. We are here to help.
Check out the link below for steps to take with your washer. To view the full diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP".
The Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146958224) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Unreliable but beautiful
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful machine and when it works it is great, but the failure on these machines seems to be total and a known issue to Samsung. The weights break free and in my case tore a hole in the tub. At this moment I will reserve my opinion of the warranty program with Samsung and Best Buy but at the moment not impressed. I hope my opinion changes as at this moment I buy all my appliances through Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sharing your experiences with our products and services matters to us. Let us extend our assistance, ErinM. We would be delighted to speak to you directly to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146054959) to help our team pull up your information.
Have a great day.
^Camille
bad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really bad experience with instalation. 3 months and nothing working here! we always have different excuses and it's never because of any limitation on my part
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RafaelS,
We want to inquire more about what occurred with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Not a buy if can get something els
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a buy by the time i realized it 14 days was up. Not sure it put out enough water or not. Worry if laundry is clean or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand that an excellent working washer plays a massive part in cleaning our laundry. Let us help you maximize the capacity of your washer.
I have shared a link below for the steps that can help you with the cleaning performance of your washer. Please watch the video and click on all the embedded words inside each article.
The washing machine does not fill enough water.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
Clothes are not clean after washing in the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821598, which will help our team pull up your information.
^Rainly
no confidence in Samsung brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third washer of its kind. All under warranty had to be replaced. It's pretty in color and style but has no longevity. First the electronic controller, then the main gasket. When they delivered the third washer, it was seriously dented. It took a lot of LONG phone calls to fix this. I won't buy Samsung anything going forward.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trevie
Thank you for all the observations that you share on this review.
It is very helpful for us to understand how to improve our products and services.
We like to inquire further about your concern with your appliance.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145119382.
Thank you for choosing Samsung and have a great day!
^Rainly