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Customer Ratings & Reviews

$799.12
Save $150.87
The comparable value is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 4,878 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great choice!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and love the sound it makes when some.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not have any complaints. Bought this in a pinch when my 20 year old washer and dryer went out in April and I was expecting out of town guests…even she liked it!! I hope it lasts as long as my old whirlpool duet set.

    I would recommend this to a friend
  • Cons mentioned:
    Washer quality

    Rated 1 out of 5 stars

    Absolute junk, broken unusable after 2 years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total junk. I bought this brand new, used it for two years lightly (1-2 loads per week, never overfilling, using HE detergent). It broke and sounded like a jet engine. After fighting with Samsung customer service for a month and submitting a BBB claim Samsung finally sent a repair person who said the counterweight was broken and it was not repairable. They said they'll give me a "buyout". Now I'm fighting with Samsung to get a timeline / answers for how this "buyout" is supposed to work. I've sent follow up emails daily for the past week and the agent on the case yelled at me that contacting him isn't going to move it any faster after he told me it would be 1-2 days before I'd hear back. Their products and service are a joke. I'll never buy another Samsung appliance again. Save yourself the headache and spend another $100 for a machine that will last 10+ years, not this junk that is unusable after 2 years.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      I can't imagine what you are going through right now. Let us help you with your washer.

      Here is a link for troubleshooting steps for your washer that is noisy; kindly choose the one that matches, watch the video, and click the embedded words.

      Samsung washing machine is noisy.
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/?msockid=08e6a45904c26b1f3477b061055f6aec

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147968114) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Well worth your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a maytag washer and it was a top loader. I always had an issue washing comforters, with the washer becoming off balance. I have washed all of my king size comforters with no issue at all!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great. Very efficient and cleans well!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets clothes clean..... quiet and uses almost no water Its wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and delivery prompt quick efficient

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love the "i am finished" tunes!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These machines make doing laundry enjoyable!! It plays a happy tune!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great set! I love the look of them and how quiet they are!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to work with, finally we get clean laundry

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Washer! Less Vibration and Easy to Use! Value for Money!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and good price. Much better compared to Lg.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beyond thrilled with my purchase.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am beyond thrilled with my new Samsung washing machine. It has so many new features that my old machine didnt have. I cant find enough stuff to wash, I'm sure that feeling will wear off. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable front load

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the beat front load I've ever owned. Got it for my new house and its handled some crazy wash loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping was fast but they left in front of my garage after only giving me 5 minutes notice after being 2 hours past the 4 hour window. Wash and dry worked great and look good no complaints at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the money I spent. Does the wash like it's supposed to. Nice job :)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machines, we get these for our tenants and it has been great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Machine. washes clothes thoroughly and rinses so well—sturdy build and easily operative. I got a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good purchase and excellent choice super silent I recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a perfect buy, just what l needed. Thanks best buy

    I would recommend this to a friend