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Customer Ratings & Reviews

$799.12
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The comparable value is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance, low noise level, and ease of use, often highlighting its large capacity, good value, and suitable size. However, some customers have expressed concerns regarding the spin cycle and the product's overall quality. Other issues mentioned include problems with installation, the door's durability, and clothes not smelling fresh after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 4,878 reviews
  • Rated 5 out of 5 stars

    Amazing washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Is energy efficient and does a great job. After you wash a load, keep the door open to dry out the residue water

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You can do better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new washers require a new pedastal every time. Best Buy does not allow you to use your old one. This is very wasterful and Best Buy should consider enviornmental friendly resuse options. Also they require you to buy a hose without knowing how long of a hose you need. Again, more waste. Plus the installed couldn't install the machine bc he didn't have any other hose sizes with him.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We are here to assist you anytime. You can use your old pedestal if it's compatible with the washer. To help you better, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase and address any other issues you may have.

      Have a great day.

      -John Samsung

  • Rated 4 out of 5 stars

    Good Machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    machine looks great, only complaint is the spin cycle is very loud.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the washer for my daughter. Good value and accurate description. Very happy with delivery service and professional people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JefferyD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was right. Salesperson, Stanley, was very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almodovar's Family

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very puntual, great communication and super professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its worked pretty well. Minus a star because the door doesn't close very easily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean laundery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a lot new techknowledgy and tells you how to clean to keep it working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wahing machine and drier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sold by my local store with great explanations provided by the sales personal

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DEFINITELY NOT A RELIABLE CHOICE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I NEVER post reviews, but I'm posting this to say the poor reputation that Samsung washers carry is 100% valid. Before I purchased this washer and matching dryer set just over 2 years ago, I told myself not to listen to the negative reviews people have posted, because those are just rare circumstances or people just not taking the time to do the routine maintenance of the units...well I was WRONG! Just over 1 year from purchasing, the washer's tub ball bearing has failed not once, but TWICE since purchasing. Dryer has give me no problems at all. I never overfill the washer, always follow manufacturer recommendations on usage and upkeep, and the washer even reminds you to do those things. Because of the placement of the tub bearing, the cost to repair this is just as expensive as a brand new unit, minus $45. I'm not a washer/dryer enthusiast by any means, but this Samsung washer is NOT THE ONE!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washer enjoy very much, I love the quick wash moo III re than anything. Whenever it goes out again I will be getting the same brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a champ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this Samsung for my wife was one of the best choices iv made.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good if your ok with washing with no water

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently Samsung doesn't know you need WATER to wash clothes!! This junk only wets the clothes very little and starts washing! I don't know why companies are so concerned about the usage of water. We are the ones paying the bills! Super long cycles as well. Takes 2 hours to "wash". It also drips when washing and clothes still stink obviously because the washer doesn't use water to wash. I guess the people that rated this so we'll don't mind their clothes stinking and don't need water to clean clothes..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Jen,
      I see you are having some concerns with your new Samsung Washer not cleaning your clothes and leaking. I would like to offer some assistance to make sure that you are only getting the best results from your appliance. See links below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000977/
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      If you need any assistance, feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143293796. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good i can use my android with itit makes my clothes looking good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer and the fact that it connects with my phone is a bonus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    appreciation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good staff and thank you that’s all I can express

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far. Got this washer as a warranty replacement for older model which took 4 months and 5 techs for Samsung to finally refund me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer it has very good settings an washes very well an quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great set i can wash so much. Makes landery go faster

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung washer has everything i need. The tub is large enough to wash my quilts in.

    I would recommend this to a friend