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Customer Ratings & Reviews

$799.12
Save $150.87
The comparable value is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 4876 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 4,876 reviews
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Good Staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its work very well, good installation. Quite and efficient .Strongly recommended .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super good clean good on every was recommended washer

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    MRS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quite, efficient and reliable, perfect appliance for my rental unit

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer machine. Its big enough to put comforters and blankets and the different settings like steam and delicates make all your clothes to be sanitize and wrinkle free.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Merkie

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this washer and I'm very pleased right now so far. I researched this particular one and was happy that it looks Great! Works Great! so far. It goes well with my older dryer that still works. I also didn't want one that had tons of features that I don't need. Very pleased. I also got the best deal at "Best Buy"! Thanks again for another wonderful buy! I'll be purchasing again in the near future!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying samsung brand and it is good. Less energy use and less the washing time like it alot. Also the bestbuy associate that helped was helpful and answered all the questions well. Gilroy California Bestbuy great bestbuy store also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washing machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first non top loading washing machine and I LOVE IT! Takes the exact time to wash and does a fantastic job !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One stop shop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I bought this from Best Buy. Not only was the easy to buy it online but when we got there the workers helped us get it into my husband truck. Very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my washer and it’s stackable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! And we were able to make it stackable.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No issues going on 1 month ownership. Very quiet and efficient.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t receive my items I purchased!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received an email asking me to make a review of my purchase. However the washer and dryer that they showed a picture of we’re not the ones that I received. However they are the ones that I ordered but for some reason Best Buy had canceled my order so I never got an email telling me they canceled my order on the day they were supposed to arrive. I ended up calling customer service to find out my order has been canceled. They couldn’t give me a reason I had paid for my order in cash And ended up having to get an LG open box washer and dryer which I’m happy with but I would’ve love to have the Samsung that I originally purchased but that didn’t happen so there’s my review it said I can qualify for a $400 gift card for me doing this . Let’s see if my luck has changed and win the gift card. It’s not fair for me to be able to rate this item since I never originally received it so if it lets me, I’m gonna leave them blank if not, I will mark the middle star..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,  
       
      We understand what you have gone through with your order being canceled without prior notice. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns about your order being canceled and see if you will be eligible for the gift card. 

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great quality and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second Samsung front load washer and I love them. This one is the newer version of the one I previously had. I love all of the features it has, especially the Vibration Reduction...this thing stays planted. The biggest complaint I have is that the fabric softener load spot tends to stay full of water once the wash cycle is done and you have to pull the tray out to drain the water for the next load. I've gotten used to it and it's become a normal part of my laundry process. It's a great machine for the money and very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Perfect for Us

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new washer is quiet, easy to use and plays a beautiful song for us when it is done. Very pleased with our purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cheap & Quick Washer but not trouble free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung washer. I bought a second not because how good the first was, it was just the cheapest to replace the one I had. The last one made it 8 years, but it wasn’t trouble free. I had to replace a drain pump after a couple years and the tank support assembly from inside the tub a couple years later. The first Samsung motor finally failed in a spectacular smokey meltdown. I do all my own repairs so I can stretch their life with limited expense. The Samsungs get the job done, but expect to have a few bumps along the way.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love love love the color and smarthings

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this set. I haven't had any major issues with them!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, efficient, great at cleaning. Easy to adjust wash times and cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to just replace the Washer & Dryer together when our Dryer broke down. We bought this one as the partner to the dryer. This machine is amazingly smart and saves pretty well on water. The fact it's front load gives us more space for large blankets and things we couldn't wash easily before without issues. I do also love how we can customize the wash cycle to fit our needs. It's recommended to Calibrate the machine once installed, so that it's accurate. Once calibrated it runs amazingly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly like it should, very happy woth the purchase and best buy made it easy

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. Large capacity with power and water efficiency. Great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washing machine is everything that we were looking for and we were able to get it at such a great price. The delivery process was easy and I can’t say thank you enough for how smoothly everything was handled.

    I would recommend this to a friend