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Customer Ratings & Reviews

$799.12
Save $150.87
The comparable value is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 4,878 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great with no issues so far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no issues and we are happy with the washer. Our old washer began not operating right until it completely stop functioning. We wanted to buy Samsung as we've heard these washers are generally works great and reliable for the price. Glad that the washing machine replacement mission is accomplished.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my business. It is used multiple times throughout the day. Works well so far!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Queen

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine , and saving money , also is big space for clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dry Everything

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Dryer! I Love the color combo of the black Dryer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Economical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and quiet machines. Also easy to use especially for older people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine was not only affordable but has held up well for us. We loved our Samsung Washer and Dryer so much that when we moved into a new build and needed a new one, we purchased the same thing all over again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Aching does what it should when it comes to cleani

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washing machine. I loved how It washed my couch pillows with out making them loose their shape. I would have gave 5 star but had to take away 1 because of the noise the washer makes ( shaking& bouncing around when washing only half a load of clothes)

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great price and product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definite upgrade from older models but still shares a similar look so it’s not standing out from dryer. It is quite, fast, and has plenty of options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love! It’s nice sleek look down to the silent wash and easy load!! Best purchase yet!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love rhis washer. It cleans clothes better than my previous machine using the exact same detergent and fabric softener

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Upgrade!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale. She’s quiet when running the spin cycle is STRONG and makes a cute lil jingle that Samsungs make

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, is very fast and cleans the clothes. I wish I could change the door handle to the other side so that it opens the opposite direction.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, it does not vibrate like the others, very good washing machine

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very quite washing machine and good quality

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Too much vibration on the spin cycle.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only washer I've ever had that you cannot store anything on top, the spin will shake it off. Also, it is noisy when spinning. We purchased a Samsung 4.5 front loading washer & dryer in mid-July. We complained that the spin cycle was rough. Best Buy promptly replaced the washer, mid August. We didn't ask for a replacement, Best Buy just swapped & we got another Samsung 4.5 front loading washer, same model and features. (Good Job BB!) However, same harsh spin cycle. Best Buy sent a tech. Tech basically said 'That's normal' for this model. He ran the spin cycle on the highest setting and it was relatively less agitated but we don't want all our clothes on high spin. Tech was knowledgeable, prompt and friendly but offered no solutions to the spin vibrations. I gave the review 2 stars because it plays a happy song when it finishes washing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LanceA, we understand how this affects your laundry routine. Let's share some tips to get the washer to perform well.

      If the washer experiences too much vibration, we recommend the link below to help maximize its performance. The recommended embedded links are included; kindly visit them and watch the video.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147650818) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love our new washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer! Quiet and much faster than our previous iteration! Love Love Love that the app let's me know when the load is complete!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine looks washes well and the vibration reduces once the machine gets to it's maximum speed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Washer and dryer purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from technicians and sales representative. The washer and dryers are beautiful and very efficient!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Special kudos to the deliverers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer has been working great, I bought the newest model as the one I owned broke but was part of the same lineup of washer. I really want to say thank you to the delivery staff as they were kind, hard working and extremely good at the entire thing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The good wash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. It works wonderful. it has so many plus it's to it.

    I would recommend this to a friend