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Customer Ratings & Reviews

$799.12
Save $150.87
The comparable value is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 4878 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, good size, and excellent value. However, some customers have raised concerns about its drying performance, unexpected spin cycle behavior, and initial installation. A few also noted issues with the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 4,878 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Product and delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product; however, I am disappointed in the delivery company. If my vehicles weren't damaged by their delivery team, I would have been very satisfied.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Lowe's Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please get in touch with Lowe's customer service department at P. (800) 445-6937 H. 8:30 a.m. – 7 p.m. (ET), 7 days a week. They can answer your questions or transfer you to your local store to answer your concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a quality washer! To think that it’s from open box… I really love it!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    So far so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just purchased this washer and so far all is good. It washes fast and quiet, compared to our old machine. We will have to see how it does in the next months in order to have a better review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung hooray

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very goodn working so good. i love the machine as always.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Child-lock doesn’t disable the power button

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s start with the machine itself overall it’s alright, cleans the clothes has a variety of settings, your average washing machine, however even with child-lock on the power button can still be turned on and off, this means that if you have centrally located laundry like in a kitchen that not only children, but cats can turn off the power mid cycle and sometimes you don’t notice till you’re transferring soapy clothes (an issue that I did not have at all with my previous washer (not Samsung) because child lock locked every button except the combo to turn it off) it’s been MONTHS and I have no figured out a way to solve this issue, I’ve tried covering the power button with a towel, with painters tape, doesn’t matter because all that is required is pressure on that spot. Now moving onto Best Buy, my delivery / Customer experience with Best Buy was so awful that I ended up buying the dryer directly from Samsung which I would absolutely recommend over buying from Best Buy the experience all around with Samsung was 200 times better than with Best Buy, I will never buy another appliance with them again.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Nicolette M,

      It sounds incredibly frustrating to deal with your experience, especially when you have pets or little ones. You rely on the machine to run its cycle without interruptions, so when it cuts off unexpectedly, it can throw off your whole laundry routine.

      We thank you for your feedback. I will provide this to our product team for future and current product developments where the child lock incorporates the power button. To keep pets from pressing the power button, here are a few ideas that might help:

      a. Button Covers or Guards: Look for a plastic or silicone button guard designed for appliances. These can fit over the power button to make it harder for pets to press. Some guards even have adhesive backs that will stay in place.

      b. DIY Solutions: If you’re still covering it with tape, you could try something sturdier, like a plastic or metal cover, which would require more effort to move. You can use a small plastic box or container to create a protective shell around the power button, securing it with velcro or a hook-and-loop fastener so it's easy for you to remove when needed.

      Should you need more assistance with your washing machine, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147681618 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    Landry whash

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wash isn’t good. I love them so I might before another one, but this doesn’t work. I don’t like it, but I get another one so that I love

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. I would recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!! Replaced our previous washer and we are so glad we did! Cleans great and pretty fast!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased open box one at first and got it delivered. However, geek squard never came to relocate it to proper location. So i returned open box one and got new one instead. This one is so quiet and doesn't vibrate much as my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine. Easy to use. Has so many settings and my clothes always come out clean. Doesn’t leave clothes soaking wet like other washers.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Really great machine.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great machine. Took some getting used to but have come to love this machine. Even the musical tones are looked forward to now. Don’t forget to run your maintenance cycle after the first 20 hours!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best possible, great quality and efficiency

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good purchase I feel very satisfied the item is of great quality and I certainly recommend it due to its high quality and efficiency

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great! My clothes are clean every time. It's way easier to use than I thought originally, plus the delivery people were kind and made sure we understood the products before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this no issues! Perfect set up and amazing quality!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washer and Dryer and even better Installers.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The washer is very quiet, uses the right amount of water and easy to work. The installer Steven and Steven did a great job and went above and beyond and even put them on rollers for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer we've had yet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option for us! We needed a new washer and this front load answered all our needs and then some. It's quiet, and there's no need to guess what part of the cycle its on with the display. Looking to get the stackable dryer next and complete the set

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans things that I put in it. Much better and quieter than my old one. Minus one star because you can't turn off the musical chime.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Eric, congratulations on picking a Samsung Washer you love. Thank you for taking the time out of your day to share your feedback with us. We are so glad you are a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent customer service from beginning to end

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, delivery and installation was performed professionally, the appliance has been working as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product and staff!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went in store to look at washers and find which one we wanted and since wasn't in stock we ordered online. The staff was great and very helpful and the delivery was great they unloaded right where we told them to. Never had a new washer so took a minute to figure out why it shook out of where we placed it only to find out there are shipping bolts that hold drum so once we got that it works perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with Purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer works well and was within our budget. We'd purchase again.

    I would recommend this to a friend