Customer Ratings & Reviews
- Model:
- WF45B6300AW
- SKU:
- 6491511
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, particularly praising its overall performance, quiet operation, and ease of use. The large capacity and appealing color are also appreciated by many. However, some customers have reported issues with the spin cycle, installation, and delivery, while others feel the price is a bit high.
This summary was generated by AI based on customer reviews.
Excellent Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Washer and no issues from 1 month of usage
I would recommend this to a friendNor installed properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not installed properly big gap supposed to be in corner
I would recommend this to a friendSamsung washing machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washing machine not loud like the other brand..
I would recommend this to a friendGreat but a little noisy during spin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, great features, clothes clean! Little noisy during the spin cycle.
I would recommend this to a friendQuality Washing Machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality washing machine! The machine is quiet and gets the job done!
I would recommend this to a friendwashing machines
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The play button must be pressed quite hard, It does not start unless you press the button hard
I would recommend this to a friendBrand response from Samsung
Posted .Hi Luis M,
We appreciate you sharing your sentiments about the button on your Samsung washing machine. We are here to help you.
Please consider checking the link below for steps if the Samsung washing machine control panel or buttons don't work. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471029, which will help our team pull up your information.
^Rainly
Done wrong by Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this supposedly new, open box washing machine that lasted about 5 washings over 2 weeks. By then it was shaking so bad the neighbors could hear it and it shook the whole house. Of course Best Buy said it was past their warranty by time we called and referred it to Samsung. Found out it was unfixable, broken weight and bolts. Best Buy should have taken it back for refund or credit but Nooo! Will not be buying major appliances or possibly anything else there again. Took 2 months for Samsung to take action. Not a happy camper!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We sincerely apologize for the experience with your Samsung Washer. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Your washer will vibrate and make some noise, but it should be barely noticeable. If your washer is shaking violently, ensure the shipping bolts are removed for the front load model. A level floor and washer will help reduce shaking, too. Give the washer space for rattling or clanging noises, and check for loose metal items inside. Turning clothes inside out can reduce noise from buttons and zippers. And finally, if you hear squeaking or squealing, turn your washer off and request service.
I shared the link about "Samsung Washing Machine is Shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/.
You may also refer to this link about "Install a Samsung Washing Machine in your Home" and look for "Level the Washing Machine": https://www.samsung.com/us/support/answer/ANS00051342/.
Reference Number: 1144764614
Have a great day.
Melardo
Buyer Beware
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this 18 months, and it was never as quiet as we thought ot should be. Just the other day, it started shaking and banging during the spin cycle. It wasnt full by any means - just kid clothes so nothing heavy - so we called a repair tech. He opened it up, and a concrete counterweight had come loose and broken. He said this type of thing shouldn’t happen, especially in this short a time of use, unless we were washing things we shouldnt have been. I don’t know how it could have been our fault, as we have always been afraid to fill to max capacity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We aim to ensure your washer always functions at its best. Let's help you.
We recommend following the resources below to rectify your concern with your shaking washer. Please browse over the hyperlink and watch the embedded video for tips.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/#make-sure-the-washing-machine-is-level
Samsung washing machine is noisy (Please choose the best one that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147588895, to help our team pull up your information when you message us.
Have a great day.
-John
Works like a washer should, with many problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had more problems with this washer than any cheaper one I've ever used. First the door lock stopped working so I couldn't wash anything, which I had to call and wait a few days for it to come be fixed under warranty. The front seal of the door always has a leak, every single wash cycle. Now, conveniently it started leaking out the front of the washer of all places. Right after my warranty ran out too for the added smack in the face. Do yourself the favor and skip on a Samsung washer, it's just not worth the hassle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we realize your experience has been less than ideal and we definitely understand that. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the washing machine leaking (https://bit.ly/3BEMJ6J). For further assistance, contact our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787790) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Sorely disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons on the front panel of the washer are smearing/peeling off. I contacted Samsung explaining to them what the issue is with photos and they sent a tech over who came by and took the same photos and said Samsung will not address. This appears to be a known issue and I guess in while the entire front panel will not have any buttons and it will get totally wiped out. Very disappointed in the way Samsung has addressed this issue, wasted my time and did not do anything for this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ALinNJ,
Thank you for purchasing a dryer from us. Samsung products are designed to provide convenience and satisfaction.
And it's sad knowing that one of our valued customers like you had to experience smearing/peeling off with our product.
Proper maintenance is important to keep our things look presentable. Please go to page 40 on this link for your reference on how to properly maintain your washer
https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf
Also, here is a link that you can use on how to clean your washer.
https://www.samsung.com/us/support/answer/ANS00030150/
Here are options as well if you wish to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144138866
^Mila
- Cons mentioned:Installation
A nigthmare get it installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy after a month of the delivery still doesnt install it. They have came 4 times and never bring the parts for the instalation. I just want they take the washer and dryer of and buy in other store that provide instalatin and costumer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are aware of the frustrations you encountered with the installation process. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
^Chrystel
- Pros mentioned:Ease of use
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like this washer. After the test wash, we did 6 loads of laundry. I like the way it looks, easy to use.Many different settings to choose from.
I would recommend this to a friend Still waiting.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was to replace a Samsung top loader that was recalled after six months of ownership. Unfortunately, I can not give a higher rating for the replacement at this time as there were two large dents to the unit when it was delivered. I took delivery of the dented washer, because the recalled model was nonfunctional. We’ve run six or seven loads through the unit, which performs as expected. The delivery guys were good and the local Best Buy has ordered a replacement for the replacement. I will follow up when it is delivered.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Wash and dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it is my 3rd set and I in love with my was and dryer. The delivery was late but finally home.
I would recommend this to a friendBEST BUY IS A SCAM!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this item! Best Buy is selling defective equipment. I purchased this new in box and best buy has been to my house at least 4 times regarding this equipment. The 3rd time that they came, the washer was already dented in box. The original washer and dryer wouldn’t start a load and the dryer wouldn’t dry warm.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Washer review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job cleaning with all the different settings. One drawback, the button ink have begun to smudge within a year.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you informing us that your Samsung washer does a good job cleaning with all the different settings; however, the button ink has begun to smudge within a year. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/legal/pc/#samsung-computer-limited-warranty
You may also check pages 40-47 of the user manual for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144594533
-Angelica
Smell that mold? So does the person standing next
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is terrible! We bought it to replace a 14 year old Maytag whose door had corroded off- we thought since it was so old it was better to replace than waste money fixing it. Horrible mistake! This machine smells awful, we leave the door open, we leave the soap try open and it still smells. It started a few weeks after we got it and I tried to return it but it was not in the return window. I can’t figure out why it smells because in 14 years with the same level of care our Maytag never smelled so bad. I will likely sell it on marketplace at a discount and buy Maytag machines.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's look at some solutions to eliminate the odor in your washer, Stefanie.
We recommend reviewing the resources below for steps if your washer has odor. Please click the hyperlink "cleaning a washer" for additional tips.
The washing machine has a mildew smell or visible mold:
https://www.samsung.com/us/support/troubleshooting/TSG01110749/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145868891) to help our team pull up your information when you message us.
Have a great day.
-John
Weight balancer exploded less than a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when it worked, its been about a year and one of the weight balancers exploded. It's now out of warranty and Samsung wont cover it. The cost to repair is basically the same a new one. Terrible build quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad you informed us about what happened to the Samsung washer, Joey.
To help you with this, you can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145714015, which will help our team pull up your information.
^Rainly
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is malfunctioning. Wasn’t this supposed to be a brand new washer? Why is it malfunctioning? The washer keeps going on self cleaning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NavalaC, we understand your disappointment if your brand-new washer goes into self-cleaning mode. Allow us to help.
If your washer enters self-cleaning mode, it usually indicates that you have completed 40 wash cycles. This self-cleaning feature helps prevent the buildup of residue and odor-causing bacteria, keeping your washer drum fresh. We recommend running the self-cleaning cycle once a month or every 40 cycles.
Please refer to your user manual for more details. Turn to page 40, "Self Clean."
User Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150464781) to help our team pull up your information.
Have a great day.
^Camille
Don’t buy this machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine goes off balance even on the smallest loads. Every time I hear it, it’s like fingernails on a chalk board. It’s level so that’s not the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Debbie,
We recognize your feelings regarding your washer making noises and getting off balance. We would love to help you.
Check out the link below for steps to take with your washer that is getting unbalanced. To access the complete diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP" for more details.
Samsung washing machines won't spin or won't stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
We recommend reviewing the resources listed below, which include steps to help you with the sound your washer is making.
The Samsung washing machine is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146959522) to help our team pull up your information when you message us.
Thank you.
-Kimberly