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Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 1848 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the wash quality, noise level, ease of use, and energy efficiency of this 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its large capacity and attractive color. However, some customers reported issues with the spin cycle and installation process. A few also commented on the price and warranty length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,848 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s as great as our last samsung washer, run times are more efficient and lower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Convenient wireless connection to change settings or be informed when the cycle is finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer that seems to cut wash time in half. Love the settings with smart things so i never have to guess the cycle.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Piece of Garbage stay away!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    15 months after purchase, 3 months after the warranty expired my washer sounds like a rocket ship taking off during the spin cycle. Clearly something is wrong sith it. I called Samsung and my onky option is to pay upwards of $600 to fix it. I can buy a new one for $700! Washers are supposed to last 15 years not 15 months. Find another brand!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far. Got this washer as a warranty replacement for older model which took 4 months and 5 techs for Samsung to finally refund me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice affordable set. Nice looking aswell. I would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with my washer it does a great job washing and drying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs loud, so if you're looking for a quieter machine this isn't it. Everything else seems good so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer and dryer. I can Hook it up to my phone for cycles.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hope it will last more than 2 years...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking working fine. Hope it lasts since build quality looks little poor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer and dryer works great. The new feature are awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs. with WiFi gives you updated while doing something else.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Worst customer service and experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not let me select 0 stars. This has been the worst customer experience I have ever had. Washer was installed incorrectly, we had to have 3 different techs come out for over two weeks just to say we should return in. I called into exchange the set. They showed up Tuesday with a cooktop. And then they said they only had a washer. We sent it back. Today they showed up with only the dryer and said there was no order for a dryer. It's ridiculous. Worst customer service I have ever had. I've spent at least 15 hours on the phone and chatting with reps for three weeks and issue is still not resolved.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We understand that your experience has been less than ideal. Let us help you.

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for great price. Was able to pick up next day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer! Very techy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love the remote option if you’re a busy individual like me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does washer load in minutes with unbelievable freshness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Bought the matching set and I am very happy with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quick wash option. No complaints whatsoever

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Only complaint is the drain hose is really short might need to look for extension.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice washer machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer no noise at all very reliable appliance

    I would recommend this to a friend
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