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Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $949.99

Customer reviews

Rating 4.6 out of 5 stars with 1848 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the wash quality, noise level, ease of use, and energy efficiency of this 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its large capacity and attractive color. However, some customers reported issues with the spin cycle and installation process. A few also commented on the price and warranty length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,848 reviews
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box is excellent. Especially when the dents aren't visible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dry1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dryer Samsung model for any one to buy. The only issue is black color not available

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Died after 17 Months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this late May 2023, the warranty expired June 2024. Warranty is from time of delivery. The washing machine just died and it will cost over $500 to repair. The main board needs to be replaced. A major appliance should last more than 17 months the cost to repair is almost as much as buying a new one. Plus the main board is on back order. Do not buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, uses less water, love the smart cycle feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I love my washing machine very useful and the Bluetooth feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer A++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality product with amazing features and design.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    dont buy if you want use the app

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer, but not a smart washer, dont expect to find a use for the app

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product, the only problem i had it was with the best buy warehouse.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Loud banging sound during spin cycle.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works good except when spinning up in the spin cycle, makes a loud banging noise. Lasts for a couple of seconds but it sounds like the tub is beating against the side. Had Geek squad come out. Check machine for level and ran tests which had no faults.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, Happy,

      Let us guide you to fix the noise in your washer.

      For best performance, we recommend installing your washer on a solid floor. To minimize vibration and/or unbalanced loads, wood floors may need to be reinforced.

      You may refer to this link:

      The washer is noisy, and scroll down to rattling or clicking (related to banging noise), and you may click the hyperlink about the level of your washer:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      You may also watch this video to understand the noise on your washer (from 0:52 to 1:25):
      https://www.youtube.com/watch?v=SknGZKLd9AY

      Should you need assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145812221, to help our team pull up your information.

      Have a great day.

      Melardo Samsung

  • Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far washer works good. The chime is annoying. Filter assembly si plastic and should be more robust.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment - gets clothes super clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effecient !!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to dislike. Works like a charm. Cleans clothes much more efficiently!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed with samsung quality and warrenty.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine broke down after 18 months. The buttons control panel stopped working and machine doesn't even start. Not worth it. Disappointed with samsung quality and warrenty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We are aware of how you feel about your washer not starting and the control panel not responding. Let us assist you.

      Below is a link with steps to help with your washer. Check the embedded word "power button isn't turning the washing machine on" for more details and watch the video included fully.

      Samsung washing machine buttons won't work.
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      We would love to speak to you to provide further assistance. Please feel free to get back to us via the following options: 

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 

      Please provide us with this reference number (1146944870) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Great look and easy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have ahad for a few weeks and are loving them. Nice look and easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    returned too deep

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't end up with it...too deep for my house but would have loved it 2

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My first front loading washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about the washer except the washing time. Kinda long....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how its working so fast and clean the cloths very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time and worked quickly. Washer.looks great and we love the steam.cycles

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    steam and clean

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Clothes are clean! I like the steam choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer I like it does a very good job

    I would recommend this to a friend
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