Customer Ratings & Reviews

Our set is 3 yrs old and washer sounds like a plane taking off when it spins. Cant fix it, not cost effective. Only solution is buy new one. 3 yrs???? For that price? I figured it would go for at least 10-15 years. We are a family of 2, has not been abused. Not sure i want to buy Samsung again.

I love this washer! I can program it using the smart things app to monitor water usage, maintenance, etc.

The delivery team refused to carry the washer and dryer to the basement, which is only one floor down. They claimed that the stair left railw is an obsticle for them to carry it, although the rails are not higher than mid leg level. The best buy delivery policy includes delivering the appliances to the room. However the delivery team dropped the washer and drier in my living room and left. They also called the best buy customer service who only listened to them and not to me (the customer). Their answer is to "hire somone to carry it to the basement". I regret buying appliances from best buy. And do not recommend to anyones.

its a nice washer!! Worth buying. The washing cycles are smooth & quiet. Lets you know when its ready

Bought this washer on sale from Best Buy. One of the best purchases yet.

Good product. Shopping for the item in store with the employee was a good experience.

It was a good experience. I would do it again. Bye

Connected devices allow notifications leading to greater efficiency without forgetting ongoing tasks.

Love it great design and control cycle choices are great.

It’s ok, had a few mechanical issues, glad I have the protection plan

Awesome brand and service installation from Best Buy!!!!

Bought this machine just a little over 2 years ago for a family of 3 - so low usage and it needs new shock absorbers which will cost about half the price of a new machine. Called Samsung and the machine is not under warranty. Really? Clearly something is very wrong! I don't expect ot have to replace this price machine every 2 years.

The last one lasted 4 1/2 years of every day use by 3 families

The Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash in White appeared promising at first, but after just two months of ownership, I experienced a catastrophic failure. In this article, I will share my personal experience and highlight the flaws of this washer, providing insights for potential buyers. It is important to be aware of the downsides of any appliance before making a purchase decision. The internal washing machine barrel unexpectedly broke, resulting in the violent smashing of the casing and other components. The extent of the damage was shocking, rendering the washer completely unusable. To add to the surprise, a significant amount of black dust, unrelated to ash, was expelled from the bottom. Even the Samsung technician who examined the unit was taken aback by the severity of the damage. Upon inspection, it became clear that the entire drum had detached from the bolts meant to hold it together. This highlighted a significant flaw in the washer's design. The detachment of the drum from its securing bolts is not something one would expect from a reputable brand like Samsung. It raised concerns about the overall construction and reliability of the washer. Thankfully, we stopped using the washer in time, preventing a potentially worse situation. The catastrophic failure could have caused even more damage if we had continued using the appliance. The potential consequences were too distressing to contemplate, and we were fortunate to have avoided them. Despite its initial appeal, the Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer fell short in terms of durability and reliability. The sudden failure of the internal washing machine barrel after a mere two months of use was a massive disappointment. It revealed a lack of long-term reliability and raised questions about the overall build quality. One puzzling aspect of the failure was the expulsion of black dust from the bottom of the washer. This was unrelated to ash or any other external factor. The presence of this dust added to the confusion and frustration surrounding the incident. It also raised concerns about the potential health hazards associated with such emissions. In conclusion, my experience with the Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash was nothing short of a nightmare. After owning it for only two months, the washing machine barrel failed catastrophically, causing extensive damage to the internal components. The complete detachment of the drum from its securing bolts highlighted a significant flaw in its construction. The release of black dust and the potential for further damage had we continued using the washer only compounded our disappointment. For anyone considering the Samsung 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash, I strongly advise against it. The risk of a similar malfunction and subsequent destruction is too great. The lack of durability and the serious design flaw pose significant concerns for potential buyers. It is crucial to thoroughly research and consider alternative options to avoid experiencing the same issues I encountered.

Good product, easy use, good service from BestBuy.

I have not had great results with this washer and even worse results with getting samsung customer service to help. I would prefer a different brand of washing machine next time.

I don’t know who’s writing the review on the washing machine. After just over a year, our machine broke, causing a flood. We contacted Samsung to get a technician out after waiting one hour on the phone. They told us somebody would contact us 24 to 48 hours. It’s now been four days the first customer service person from Samsung who was Emma from the Philippines put us on hold for half an hour, and never came back. There is no customer service. There is no follow up. We got a lemon washing machine , and nobody at Samsung cares. I’m no longer buying from Best Buy and I will never buy one Samsung product.

So bad service .so bad organization,so bad team,so so bad experience 3 time they still dosent fix They give 3pm -7pm And service come 7.10 I’m not there they didn’t fix and go

After 2 years the washer gave up and stopped working beware buyers

These models have issues with the balance weights that Samsung knows about and cant be repaired. Plus they wont completely replace when it breaks after only 2 years. Buy a different brand that will honor their product.