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Customer Ratings & Reviews

$729.12
Save $170.87
The comparable value is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 6590 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 6,590 reviews
  • Rated 3 out of 5 stars

    Just ok not great avoid

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok wouldn’t recommend it to someone else especially the service on Samsung. These days has gone way down. They sent some guy that doesn’t even speak English and never corrects the issues go into a whirlpool.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new samsung washer and dryer. It has great functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really good replacement for a really old good dryer. Dries as expected. Hopefully lasts for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and good looking washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and easy to use . The service at Best Buy was very good and they assisted me in very timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best team team that installed it was lovely and informative. We liked our new Samsung Dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, very reliable and sturdy. Would definetly recommend if you are looking for a reliable product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just pass on this one

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply put, the "sensor" thinks clothes are dry when they are not. Both the washer and the dryer take so much extra maintenance to get them to work properly. Doing laundry with these make the chore frustrating, not easier. Just pass on this one

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RebeccaK, we understand how important a working dryer is in your home. Let's get this taken care of.

      We recommend checking this troubleshooting guide if the clothes are not dry. Please match the issue you're having with the dryer to the options provided. Kindly click on the embedded word and watch the video if prompted.

      Clothes are not dry after using Samsung dryer
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151656883) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Great Stackable Washer at a Great Price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer looks and works great! It was an amazing update to our previous washer. Only negative is I've noticed that some of the letting and the power symbol are starting to come off after only a few months of usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well although waist bands are still a little damp if using the auto sensor cycle. If I am washing a lot of sweatpants, I just run it for another 20 minutes to make sure everything dries all the way through.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Buyer beware....

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but problems with this machine since day 1. Only had it a year and have had service techs out 5 times and I didn't submit a service request each time it was needed. I don't know if it is just this particular machine or not but mine keeps getting stuck on rinse/spin cycle at least 50% of the time. I have to manually start the spin only cycle about an hour after I shut the machine office to get my clothes wrung out enough to dry. A total nightmare.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is good. The color matches the dryer. The delivery and set up was very good and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little expensive but got the job done. Purchase this set and it works great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I need

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this for the past 8 months and it has been flawless. Quiet and dry every time. No complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great machine just need to be taller.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a replacement dryer and this was the perfect fit. However, it is on top of the washer and is a bit high to reach the buttons, something you should consider. I am 5'3 and it is difficult to reach the higher buttons on this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty and big inside and easy controls. Its a gas dryer and dried the clothes pretty fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer. It works so good and is my favorite purchase this year. Best Buy made the purchasing experience wonderful and were so speedy with their delivery. They arrived on time. I have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful machine! Quick and quiet dry time. Plus who doesn't love Samsung's tune that plays when it is finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is great due to the many settings. The only thing we haven’t figured out how to do is to turn off the reminder bell that will ding until you take the clothes out of the dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product and good services. I recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was hoping for a better deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its been excellent. I tried open box at first and unit can badly damaged and made so much noise I though neighbors would eventually call the police. $250 more I got a new one

    I would recommend this to a friend