4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$729.12
Save $170.87
The comparable value is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 6590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 6,590 reviews
  • Rated 5 out of 5 stars

    Warm n dry

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drys clothes good, the dampness sensor can throw you off though if you're not used to it as it'll keep going a little after it's timer is done

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ongoing Installation Issues and Lack of Support

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience ever with Best Buy’s appliance installation and service. After two pre-measure visits and six repair appointments, my dryer issue still isn’t fixed — and during one visit, the installers even damaged my washer! Now both appliances are incomplete and not working properly. The third-party installers are careless, and there’s zero support from the Plymouth, MA store. The manager told me they can’t help once the product is delivered and that everything must go through phone support — but after 10+ hours on calls, nothing has been resolved. Terrible customer service from start to finish. Don’t buy appliances from Best Buy unless you want endless frustration and no accountability.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Simply did not fit in the space I have available for my wash dryer so I exchanged to do a different version. Definitely a great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! However it arrived dented and the crew didn’t want to install it due to my condo being small and it would have required some sweat -equity!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Gas Dryer

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had this when I lived in my unit. But tenants say it’s good and efficient so glad it’s a good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love this dryer. dries fast, wrinkle free,

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have owed a few drd most times within 30 minutesyers over the years, this is by far the best and most efficient dryer ever. clothes come out wrinkle free and within 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washer and dryer. Dryer dries on 30 minute

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrades

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a 10 year old unit and the little upgrades are a plus for us. It washes a bit faster and seems to be quieter as well. Had it a month and we are pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set, great value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set good price and we had great customer service at the mall of nh location!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I like that it's energy efficient and is packed with features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer power button

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought both my washer and dryer in October and I’m in love with these two except the power button on the washer erased 2 months later, now it’s blanked no logo on it anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Is energy efficient and does a great job. After you wash a load, keep the door open to dry out the residue water

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung enough said

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the washer and dryer one month and all is fine. The install was easy and love the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatness

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Words can't explain how I love this product. I will never go back to top load

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    New Clothes Dryer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient, and quiet. Absolutely love the Clothes Drying machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JefferyD

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was right. Salesperson, Stanley, was very knowledgeable and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Pretty Great Washer!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for a few months now and it is very quiet and does an excellent job. The only critique I would have is that there appears to be some water that found its way into the detergent area through normal use that never seems to clear. The drum is a little smaller than my last washer, which means more loads, but it also runs quicker.

    I would recommend this to a friend
  • Cons mentioned:
    Washer quality

    Rated 3 out of 5 stars

    Okay

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having to wipe out the bottom inner ring every time I do a load of laundry is frustrating considering the cost of the machine. Other than that it’s great

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for letting us know, Alicia! Samsung is always grateful for useful feedback like yours. We're glad to have you as a customer. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Excellent / Highly Recommended

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this Samsung Dryer is excellent. Dries clothes in exactly 1 cycle, had sensor. Bought during black Friday sale for a great price. Very Happy! Highly Recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the price. Good size and works as advertised.

    I would recommend this to a friend