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Customer Ratings & Reviews

$729.12
Save $170.87
The comparable value is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 6590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 248 Showing 4,941-4,960 of 6,590 reviews
  • Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good Price was great after sale We are happy to purchase this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great washer and it has this new different modes. Just FYI really read the manual before unpacking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer seems great so far. The song that plays after the load is helpful when doing multiple loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast and on time and all parts in perfect shape.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my new dryer and washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s my firs time to have one but I love o definitely recommend this to anyone who wants to get this machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never by for them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order it a week before I picked it up and payed cash when to pick it up and they never order it .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Clothes washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. I am using quite a bit less laundry soap and my water bill went down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service from best buy I would recommend it to a friend best buy always within everyone's reach

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Crappy Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1 star isn’t for the washer, it’s for the installation. When they delivered it they didn’t bring the stacking kit. I had to wait 2 weeks for another installation date. On that day they texted me 3 times with updates on the time the driver would arrive. Then they didn’t show up at all!!. I called and they offered me another install date in another two weeks! I told if they couldn’t do it(that makes a month I would have the unit without being able to use) sooner I don’t want the set anymore. They said no problem and had a truck at my house 2 days later to pick it up!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you taking the time to leave us a review about the overall installation experience of your Samsung washing machine.

      To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, had no issues! Does seem a little loud during the final spin, and annoying to hold to start.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great Washing machine. The different settings help a lot with how you want to do a wash.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking a long time to learn to use the different settings and what to do the best cycle and water temp to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the machine I wish I would’ve bought a bigger load but, overall works great!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Sonia! We are so glad that you love it! Welcome to the Samsung family! ^Shay Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great machine for its price point

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine,so far its done al i ask with a suprsingly large interior. Its quiet through the process and plays a jaunty little tune when done. I love knowing how long a load will take no matter the dial and button combination I chose.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great dryer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new dryer and every setting it offers! Love the moisture sensor that allows me to save energy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is nice, the lent catch is hard to open besides that it works as advertised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and Dryer Set Does The Job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    White exterior looks clean and pairs nicely with matching dryer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many bells and whistles. Unable to turn off the dryers end song. Unable to add to the washers load once started.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ahwzum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifey loves it so much. She said great smart and fun to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dog Hair Problem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am for the most part happy with this machine. The only disappointment is that it does not remove the dog hair like my previous 22 year old machine did. I'd take any recommendations available to help with this issue. I have a Golden Retriever that has long hairs that stick to everything! Considering my old machine did just fine, I am surprised this is an issue.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there RGev, I realize you have some concerns with your Samsung Washer not providing the ideal clean clothes and would like to offer some help. I have some information to provide that will give you the best results each time. See link below:
      https://www.samsung.com/us/support/answer/ANS00084866/
      We are here if you need any additional assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143878761. We thank you for being a part of our Samsung family. ^Brad Samsung